Scheduled patch release R2.1.0 for SearchAssist - (US Region)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 08:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Jul 27, 2024 08:00-11:00 IST
Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.96 % uptime
Today
Bot Uptime ? Operational
90 days ago
99.96 % uptime
Today
APIs ? Operational
90 days ago
99.96 % uptime
Today
Bot Builder ? Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.96 % uptime
Today
Region-Japan Operational
90 days ago
99.96 % uptime
Today
Bot uptime ? Operational
90 days ago
99.96 % uptime
Today
APIs ? Operational
90 days ago
99.96 % uptime
Today
Bot Builder ? Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.96 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
99.99 % uptime
Today
Bot Uptime Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
99.99 % uptime
Today
Bot Builder Operational
90 days ago
99.99 % uptime
Today
Bot Administration Application Operational
90 days ago
99.99 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.97 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
99.93 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.93 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.9 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.9 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Under Maintenance
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Under Maintenance
90 days ago
100.0 % uptime
Today
Search Service Under Maintenance
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
XO Platform Patch Release (10.5.0/11.4.0)/XO Contact Center 3.4.0 (US Region) Jul 27, 2024 10:00-13:00 IST
Scheduled - Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Jul 22, 2024 - 21:12 IST
XO Platform Patch Release (10.5.0/11.4.0)/XO Contact Center 3.4.0 (Japan Region) Jul 27, 2024 20:00-23:00 IST
Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Jul 22, 2024 - 21:14 IST
XO Platform Patch Release (10.5.0/11.4.0)/XO Contact Center 3.4.0 -Europe - Frankfurt Region Jul 28, 2024 08:00-11:00 IST
Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Jul 22, 2024 - 21:16 IST
XO Platform Patch Release (10.5.0/11.4.0) (London Region) Jul 28, 2024 10:00-13:00 IST
Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Jul 22, 2024 - 21:19 IST
Scheduled patch release R2.1.0 for SearchAssist - (Japan Region) Jul 28, 2024 10:00-13:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Jul 26, 2024 - 15:43 IST
Scheduled patch release R2.1.0 for SearchAssist - (Frankfurt Region) Jul 28, 2024 14:00-17:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Jul 26, 2024 - 15:44 IST
XO Platform Patch Release(10.5.0/11.4.0)/XO Contact Center 3.4.0 - APAC - Sydney Region Jul 28, 2024 21:00 - Jul 29, 2024 00:00 IST
Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Jul 22, 2024 - 21:21 IST
XO Platform Patch Release (10.5.0/11.4.0)/XO Contact Center 3.4.0 (India Region) Aug 4, 2024 21:00 - Aug 5, 2024 00:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Jul 22, 2024 - 21:31 IST
Past Incidents
Jul 27, 2024

Unresolved incident: Scheduled patch release R2.1.0 for SearchAssist - (US Region).

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
XO Platform Patch Release (10.4.1/11.3.1)/XO Contact Center 3.3.1 (India Region)
Completed - The scheduled maintenance has been completed.
Jul 22, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Jul 9, 13:09 IST
Jul 21, 2024
Jul 20, 2024
Scheduled patch release R2.0.5 for SearchAssist - (Japan Region)
Completed - The scheduled maintenance has been completed.
Jul 20, 17:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Jul 19, 13:30 IST
Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
XO Platform Patch Release (10.4.1/11.3.1)/XO Contact Center 3.3.1 - APAC - Sydney Region
Completed - The scheduled maintenance has been completed.
Jul 15, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 21:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Jul 9, 13:07 IST
Jul 14, 2024
XO Platform Patch Release (10.4.1/11.3.1) (London Region)
Completed - The scheduled maintenance has been completed.
Jul 14, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 10:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

The patch will contain fixes/updates for XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Jul 9, 13:05 IST
XO Platform Patch Release (10.4.1/11.3.1)/XO Contact Center 3.3.1 -Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Jul 14, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 08:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Jul 9, 13:04 IST
Service Disruption with the SmartAssist & AgentAssist in the JP Instance.
Resolved - A service disruption was observed with the SmartAssist and AgentAssist console on 14 July 2024. The issue was observed between 14 July at 03:58 AM IST ( 7:28AM JST) and 6:00 AM IST ( 9:30AM JST). The issue is already resolved and there was no recurrence observed.
Jul 14, 03:58 IST
Jul 13, 2024
XO Platform Patch Release (10.4.1/11.3.1)/XO Contact Center 3.3.1 (Japan Region)
Completed - The scheduled maintenance has been completed.
Jul 13, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 20:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Jul 9, 13:01 IST
Scheduled patch release R2.0.5 for SearchAssist - (US Region)
Completed - The scheduled maintenance has been completed.
Jul 13, 14:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 11:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Jul 12, 22:04 IST
XO Platform Patch Release (10.4.1/11.3.1)/XO Contact Center 3.3.1 (US Region)
Completed - The scheduled maintenance has been completed.
Jul 13, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 10:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Jul 9, 12:59 IST
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