All Systems Operational

Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
99.93 % uptime
Today
Bot Uptime Operational
90 days ago
99.84 % uptime
Today
APIs Operational
90 days ago
99.95 % uptime
Today
Bot Builder Operational
90 days ago
99.95 % uptime
Today
Bot Administration Application Operational
90 days ago
99.95 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.96 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.99 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
99.97 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
99.82 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
99.82 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
99.99 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
99.99 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - US Region Jul 12, 2025 10:00-13:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2025 - 18:10 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

Please note that the pre-release notes will be updated shortly to reflect the latest changes. We appreciate your continued support and understanding as we work to deliver timely improvements and accurate updates.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jul 07, 2025 - 18:10 IST

XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - Europe - Frankfurt Region (DE) Jul 16, 2025 08:00-11:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2025 - 18:20 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

Please note that the pre-release notes will be updated shortly to reflect the latest changes. We appreciate your continued support and understanding as we work to deliver timely improvements and accurate updates.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jul 07, 2025 - 18:19 IST

XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) (London)- EU Region Jul 16, 2025 10:00-13:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2025 - 18:27 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

Please note that the pre-release notes will be updated shortly to reflect the latest changes. We appreciate your continued support and understanding as we work to deliver timely improvements and accurate updates.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jul 07, 2025 - 18:26 IST

XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - JP Region Jul 16, 2025 18:00-21:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2025 - 18:32 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

Please note that the pre-release notes will be updated shortly to reflect the latest changes. We appreciate your continued support and understanding as we work to deliver timely improvements and accurate updates.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jul 07, 2025 - 18:32 IST

XO Platform July - Mid Month Release (10.16.1) - UAE Region Jul 17, 2025 10:00-13:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2025 - 18:34 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

Please note that the pre-release notes will be updated shortly to reflect the latest changes. We appreciate your continued support and understanding as we work to deliver timely improvements and accurate updates.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jul 07, 2025 - 18:34 IST

XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - (APAC Sydney Region) AU Jul 17, 2025 21:00 - Jul 18, 2025 00:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2025 - 18:37 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

Please note that the pre-release notes will be updated shortly to reflect the latest changes. We appreciate your continued support and understanding as we work to deliver timely improvements and accurate updates.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jul 07, 2025 - 18:37 IST

XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - IND Region Jul 17, 2025 22:00 - Jul 18, 2025 01:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2025 - 18:39 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

Please note that the pre-release notes will be updated shortly to reflect the latest changes. We appreciate your continued support and understanding as we work to deliver timely improvements and accurate updates.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jul 07, 2025 - 18:39 IST
Jul 9, 2025

No incidents reported today.

Jul 8, 2025
Completed - The scheduled maintenance has been completed.
Jul 8, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 14:58 IST
Scheduled - June Month End Sprint that was reverted on 4th July will now be re-deployed at this time. The critical big that was identified on 4th July stands resolved. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jul 7, 14:57 IST
Jul 7, 2025
Completed - The scheduled maintenance has been completed.
Jul 7, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 14:55 IST
Scheduled - June Month End Sprint that was reverted on 3rd July will now be re-deployed at this time. The critical big that was identified on 3rd July stands resolved. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jul 7, 14:55 IST
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Completed - The scheduled maintenance has been completed.
Jul 4, 01:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 22:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 23:20 IST
Scheduled - June Month End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

We kindly inform you that the pre-release notes will be updated shortly to reflect the latest developments. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jun 23, 23:20 IST
Completed - The scheduled maintenance has been completed.
Jul 4, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 23:17 IST
Scheduled - June Month End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

We kindly inform you that the pre-release notes will be updated shortly to reflect the latest developments. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.\

Jun 23, 23:17 IST
Jul 3, 2025
Completed - The scheduled maintenance has been completed.
Jul 3, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 23:13 IST
Scheduled - June Month End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for XO Platform.

We kindly inform you that the pre-release notes will be updated shortly to reflect the latest developments. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jun 23, 23:13 IST
Completed - The scheduled maintenance has been completed.
Jul 3, 12:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 11:01 IST
Scheduled - This is to inform our JP region customers that we are reverting the build that was deployed in this region as we are observing instability after the deployment - we will publish the details soon.

For now, please be informed that we are reverting to the previous best known version - XO 10.15.1/ 11.14.1 and XOCC v3.14.1

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jul 3, 11:00 IST
Jul 2, 2025
Completed - The scheduled maintenance has been completed.
Jul 2, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 23:05 IST
Scheduled - June Month End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

We kindly inform you that the pre-release notes will be updated shortly to reflect the latest developments. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jun 23, 23:05 IST
Resolved - This incident has been resolved.
Jul 2, 17:37 IST
Monitoring - A fix has been implemented. We are monitoring the behaviour.
Jul 2, 17:07 IST
Identified - The issue has been identified and fix has been implemented
Jul 2, 16:42 IST
Update - The analysis is ongoing, and we are actively investigating the issue.
Jul 2, 15:40 IST
Investigating - We are currently investigating the issue.
Jul 2, 15:06 IST
Resolved - This incident has been resolved.
Jul 2, 17:37 IST
Update - We are continuing to monitor for any further issues.
Jul 2, 17:15 IST
Monitoring - The issue has been identified and fix has been implemented
Jul 2, 17:01 IST
Identified - The issue has been identified and fix has been implemented
Jul 2, 16:16 IST
Update - The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.
Jul 2, 15:51 IST
Update - The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.
Jul 2, 15:24 IST
Update - The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.
Jul 2, 15:01 IST
Update - We are continuing to investigate this issue.
Jul 2, 14:33 IST
Investigating - We are currently investigating the issue.
Jul 2, 14:32 IST
Resolved - This incident has been resolved.
Jul 2, 17:22 IST
Update - We are continuing to monitor for any further issues.
Jul 2, 17:15 IST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 17:07 IST
Update - The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.
Jul 2, 16:50 IST
Investigating - We are currently investigating this issue.
Jul 2, 16:09 IST
Completed - The scheduled maintenance has been completed.
Jul 2, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 23:03 IST
Scheduled - June Month End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

We kindly inform you that the pre-release notes will be updated shortly to reflect the latest developments. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jun 23, 23:02 IST
Completed - The scheduled maintenance has been completed.
Jul 2, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 22:57 IST
Scheduled - June Month End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

We kindly inform you that the pre-release notes will be updated shortly to reflect the latest developments. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jun 23, 22:57 IST
Jul 1, 2025

No incidents reported.

Jun 30, 2025
Completed - The scheduled maintenance has been completed.
Jun 30, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:30 IST
Update - We will be undergoing scheduled maintenance during this time.
Jun 29, 11:02 IST
Scheduled - As previously communicated, the June month-end patch deployed on 28-Jun-2025 was rolled back due to a few critical issues identified post-deployment.

Those issues have now been resolved, and we are proceeding with the re-initiation of the June month-end sprint release at this time. Thank you for your patinece and we apologise for any incoveniences caused.
---------------------------------
June Month End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jun 29, 11:01 IST
Jun 29, 2025

No incidents reported.

Jun 28, 2025
Completed - The scheduled maintenance has been completed.
Jun 28, 17:05 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 16:35 IST
Scheduled - As we encoutered issues soon after we upgraded from XO10.15.1/ 11.14.1/ XOCC 3.14.1, we observedfew critical errors and hence we are reverting the build. Sorry for the incoveniences caused.
Jun 28, 16:32 IST
Completed - The scheduled maintenance has been completed.
Jun 28, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 22:48 IST
Scheduled - June Month End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

We kindly inform you that the pre-release notes will be updated shortly to reflect the latest developments. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Jun 23, 22:47 IST
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.