All Systems Operational
Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.98 % uptime
Today
Bot Uptime ? Operational
90 days ago
99.98 % uptime
Today
APIs ? Operational
90 days ago
99.98 % uptime
Today
Bot Builder ? Operational
90 days ago
99.98 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.98 % uptime
Today
Region-Japan Operational
90 days ago
99.99 % uptime
Today
Bot uptime ? Operational
90 days ago
99.99 % uptime
Today
APIs ? Operational
90 days ago
99.99 % uptime
Today
Bot Builder ? Operational
90 days ago
99.99 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.99 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.97 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
99.91 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
99.99 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024

No incidents reported.

Apr 21, 2024
XO Platform Maintenance activity /XO Contact Center Maintenance activity for Voice AI connect enterprise -Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Apr 21, 15:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 12:30 IST
Scheduled - A Maintenance activity is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 21, 05:47 IST
XO Platform Maintenance activity /XO Contact Center Maintenance activity for Voice AI connect enterprise (Japan Region)
Completed - The scheduled maintenance has been completed.
Apr 21, 15:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 12:30 IST
Scheduled - A Maintenance activity is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 21, 05:45 IST
XO Platform Maintenance activity /XO Contact Center Maintenance activity for Voice AI connect enterprise (US Region)
Completed - The scheduled maintenance has been completed.
Apr 21, 15:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 12:30 IST
Scheduled - A maintenance activity is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 21, 05:43 IST
XO Platform Patch Release 10.1.24/ XO Contact Center 3.0.1 (India Region)
Completed - The scheduled maintenance has been completed.
Apr 21, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 10, 18:14 IST
Apr 20, 2024
Scheduled patch release R2.0.1 for SearchAssist - (Japan Region)
Completed - The scheduled maintenance has been completed.
Apr 20, 17:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 14:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 19, 13:06 IST
Scheduled patch release R2.0.1 for SearchAssist - (US Region)
Completed - The scheduled maintenance has been completed.
Apr 20, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 08:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 19, 13:05 IST
Apr 19, 2024

No incidents reported.

Apr 18, 2024
Scheduled patch release R2.0.1 for SearchAssist - (Frankfurt Region)
Completed - The scheduled maintenance has been completed.
Apr 18, 15:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 18, 04:07 IST
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024
XO Platform Patch Release 10.1.24/ XO Contact Center 3.0.1 - APAC - Sydney Region
Completed - The scheduled maintenance has been completed.
Apr 14, 18:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 15:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 10, 11:59 IST
XO Platform Patch Release 10.1.24 (London Region)
Completed - The scheduled maintenance has been completed.
Apr 14, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 10:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 10, 11:57 IST
XO Platform Patch Release 10.1.24 / XO Contact Center 3.0.1 -Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Apr 14, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 10, 11:55 IST
Apr 13, 2024
XO Platform Patch Release 10.1.24/ XO Contact Center 3.0.1 (Japan Region)
Completed - The scheduled maintenance has been completed.
Apr 13, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 10, 11:52 IST
XO Platform Patch Release 10.1.24 / XO Contact Center 3.0.1 (US Region)
Completed - The scheduled maintenance has been completed.
Apr 13, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 10:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 10, 11:50 IST
Apr 12, 2024

No incidents reported.

Apr 11, 2024
Service Disruption in the Japan instance
Resolved - We experienced a service disruption in the JP region for approximately 6 minutes. The issue has been resolved. We are continuously monitoring the situation.
Apr 11, 12:18 IST
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage