Reverting upgrade: 10.16.0/11.15.0 / XO Contact Center (v3.15.0) - US Region

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.
Posted Jun 28, 2025 - 17:05 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 28, 2025 - 16:35 IST

Scheduled

As we encoutered issues soon after we upgraded from XO10.15.1/ 11.14.1/ XOCC 3.14.1, we observedfew critical errors and hence we are reverting the build. Sorry for the incoveniences caused.
Posted Jun 28, 2025 - 16:32 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).
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