Investigating Issues with XO 11 Voice Bots on EU Instance.

Incident Report for Kore.ai Inc

Resolved

This incident has been resolved.
Posted Jul 02, 2025 - 17:22 IST

Update

We are continuing to monitor for any further issues.
Posted Jul 02, 2025 - 17:15 IST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 02, 2025 - 17:07 IST

Update

The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.
Posted Jul 02, 2025 - 16:50 IST

Investigating

We are currently investigating this issue.
Posted Jul 02, 2025 - 16:09 IST
This incident affected: SmartAssist - Europe ( London) (SmartAssist - Europe ( London)).
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