Reverting upgrade: 10.16.0/11.15.0 / XO Contact Center (v3.15.0) - JP Region

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jul 03, 2025 - 12:01 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 03, 2025 - 11:01 IST

Scheduled

This is to inform our JP region customers that we are reverting the build that was deployed in this region as we are observing instability after the deployment - we will publish the details soon.

For now, please be informed that we are reverting to the previous best known version - XO 10.15.1/ 11.14.1 and XOCC v3.14.1

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Jul 03, 2025 - 11:00 IST

This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).