All Systems Operational
Region - USA
Operational
Bot Uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region-Japan
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (London)
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (Frankfurt)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - APAC (Syndey)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - India
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Middle East (UAE)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administrator Application
Operational
SmartAssist - USA
Operational
Nuance
?
Operational
Kore IVR
?
Operational
Kore Agent Desktop
?
Operational
SmartAssist - Japan
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - Europe (Frankfurt)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - APAC (Syndey)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - India
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SearchAssist - USA
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Japan
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Europe (Frankfurt)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Middle East (UAE)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
Bot Channels - In all Regions
Operational
Facebook Workplace
?
Operational
Email
?
Operational
SMS (Twilio)
?
Operational
Microsoft for Teams
?
Operational
Skype for Business
?
Operational
RTM Channel for WebSDK/Mobile SDK
?
Operational
Slack
Operational
Third-party services we use
Operational
AWS ec2-us-east-1
Operational
AWS ec2-ap-northeast-1
Operational
AWS ec2-eu-west-2
Operational
AWS s3-us-standard
Operational
Twilio Outgoing SMS
Operational
Google Apps Maps
Operational
Google Apps Realtime API
Operational
Microsoft Azure ASR/TTS
?
Operational
Google ASR/TTS
?
Operational
Amivoice ASR
?
Operational
AWS Polly TTS
?
Operational
Microsoft Bot Framework
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) (US Region) Apr 5, 2025 10:00-13:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 28, 2025 - 18:09 IST
Mar 28, 2025 - 18:09 IST
Scheduled -
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:08 IST
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:08 IST
XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) Europe - Frankfurt Region Apr 9, 2025 08:00-11:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 28, 2025 - 18:15 IST
Mar 28, 2025 - 18:15 IST
Scheduled -
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:15 IST
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:15 IST
XO Platform Patch Release (R10.13.0/ R11.12.0) London Region Apr 9, 2025 10:00-13:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 28, 2025 - 18:19 IST
Mar 28, 2025 - 18:19 IST
Scheduled -
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:18 IST
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:18 IST
XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) Japan Region Apr 9, 2025 18:00-21:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 28, 2025 - 18:21 IST
Mar 28, 2025 - 18:21 IST
Scheduled -
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:20 IST
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:20 IST
XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) UAE Region Apr 10, 2025 10:00-13:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 28, 2025 - 18:23 IST
Mar 28, 2025 - 18:23 IST
Scheduled -
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:23 IST
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:23 IST
XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) APAC Sydney Region Apr 10, 2025 21:00 - Apr 11, 2025 00:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 28, 2025 - 18:25 IST
Mar 28, 2025 - 18:25 IST
Scheduled -
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:25 IST
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:25 IST
XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) India Region Apr 10, 2025 21:00 - Apr 11, 2025 00:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 28, 2025 - 18:27 IST
Mar 28, 2025 - 18:27 IST
Scheduled -
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:27 IST
We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 28, 2025 - 18:27 IST