All Systems Operational
Region - USA
Operational
Bot Uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region-Japan
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (London)
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (Frankfurt)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - APAC (Syndey)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - India
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Middle East (UAE)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administrator Application
Operational
SmartAssist - Europe (Frankfurt)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - USA
Operational
Nuance
?
Operational
Kore IVR
?
Operational
Kore Agent Desktop
?
Operational
SmartAssist - Japan
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - APAC (Syndey)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - India
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SearchAssist - USA
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Japan
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Europe (Frankfurt)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Middle East (UAE)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
Bot Channels - In all Regions
Operational
Facebook Workplace
?
Operational
Email
?
Operational
SMS (Twilio)
?
Operational
Microsoft for Teams
?
Operational
Skype for Business
?
Operational
RTM Channel for WebSDK/Mobile SDK
?
Operational
Slack
Operational
Third-party services we use
Operational
AWS ec2-us-east-1
Operational
AWS ec2-ap-northeast-1
Operational
AWS ec2-eu-west-2
Operational
AWS s3-us-standard
Operational
Twilio Outgoing SMS
Operational
Google Apps Maps
Operational
Google Apps Realtime API
Operational
Microsoft Azure ASR/TTS
?
Operational
Google ASR/TTS
?
Operational
Amivoice ASR
?
Operational
AWS Polly TTS
?
Operational
Microsoft Bot Framework
Operational
Zendesk
Operational
OpenAI
Operational
Kore.ai Support Portal
Operational
Deepgram
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
XO Platform November Release (10.21.0/11.20.0) /XO Contact Center (v3.20.0) - US Region Dec 6, 2025 09:00-12:00 IST
The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:25 IST
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:25 IST
XO Platform November Release (10.21.0/11.20.0) /XO Contact Center (v3.20.0) - APAC Sydney AU Region Dec 8, 2025 18:00-21:00 IST
The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:28 IST
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:28 IST
XO Platform November Release (10.21.0/11.20.0) /XO Contact Center (v3.20.0) - Frankfurt Region DE Dec 9, 2025 07:00-10:00 IST
The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:29 IST
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:29 IST
XO Platform November Release (10.21.0/11.20.0) /XO Contact Center (v3.20.0) - London EU Region Dec 9, 2025 09:00-12:00 IST
The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:30 IST
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:30 IST
XO Platform November Release (10.21.0/11.20.0) /XO Contact Center (v3.20.0) - JP Region Dec 10, 2025 18:00-21:00 IST
The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:32 IST
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:32 IST
XO Platform November Release (10.21.0/11.20.0) /XO Contact Center (v3.20.0) - UAE Region Dec 11, 2025 07:00-10:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Dec 03, 2025 - 07:36 IST
Dec 03, 2025 - 07:36 IST
Scheduled -
The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Dec 03, 2025 - 07:34 IST
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Dec 03, 2025 - 07:34 IST
XO Platform November Release (10.21.0/11.20.0) /XO Contact Center (v3.20.0) - IND Region Dec 11, 2025 20:00-23:00 IST
The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:36 IST
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Dec 03, 2025 - 07:36 IST