All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
99.95 % uptime
Today
Bot Uptime Operational
90 days ago
99.95 % uptime
Today
APIs Operational
90 days ago
99.95 % uptime
Today
Bot Builder Operational
90 days ago
99.95 % uptime
Today
Bot Administration Application Operational
90 days ago
99.95 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
100.0 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Critical Hotfix deployment - US Region [25-04-2025]
Completed - The scheduled maintenance has been completed.
Apr 25, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 10:30 IST
Scheduled - We're applying a hotfix in the US region to address a few critical issues in XO 11.12.1 version. You can continue using our services as usual. This communication serves as a general note to our customers.

Should you see any temporary disruptions during this process, please check our Community Guidance for more information. Thank you for your patience.
Apr 25, 09:37 IST
XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) APAC Sydney Region
Completed - The scheduled maintenance has been completed.
Apr 25, 00:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 18:54 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 17:56 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

----------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 14, 17:56 IST
XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (India Region)
Completed - The scheduled maintenance has been completed.
Apr 25, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:01 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 18:55 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 17:57 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

----------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 14, 17:57 IST
Apr 24, 2025
XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (UAE Region)
Completed - The scheduled maintenance has been completed.
Apr 24, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 18:56 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 17:54 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

-----------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 14, 17:53 IST
Apr 23, 2025
Critical Hotfix deployment - US Region [23-04-2025]
Completed - The scheduled maintenance has been completed.
Apr 23, 21:25 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:25 IST
Scheduled - We're applying a hotfix in the US region to address a few critical issues. You can continue using our services as usual.

Should you encounter any temporary disruptions during this process, please check our Community Guidance for more information.
Apr 23, 20:24 IST
XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (Japan Region)
Completed - The scheduled maintenance has been completed.
Apr 23, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 18:57 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 17:52 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

------------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 14, 17:52 IST
XO Platform Patch Release (R10.13.1/ R11.12.1) London Region
Completed - The scheduled maintenance has been completed.
Apr 23, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 18:58 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 17:48 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

------------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 14, 17:48 IST
XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Apr 23, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 18:59 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 17:46 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

---------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 14, 17:45 IST
Investigating Issues with XO Platform on DE Instance.
Resolved - The incident is resolved now. We continue to monitor the systems very closely. We appreciate your patience while we worked through this.
Apr 23, 09:12 IST
Update - We are constantly monitoring the situation and the technical team has been engaged to remediate the issue. Please be assured that we are looking into this on high priority.
Apr 23, 09:07 IST
Update - We are continuing to investigate the issue
Apr 23, 08:42 IST
Investigating - We are currently investigating the issue.
Apr 23, 08:17 IST
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (US Region)
Completed - The scheduled maintenance has been completed.
Apr 19, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 18:59 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 17:40 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

-----------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 14, 17:40 IST
Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Critical Hotfix Deployment - DE Region [15-Apr-2025]
Completed - The scheduled maintenance has been completed.
Apr 15, 12:41 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:40 IST
Scheduled - We're applying a hotfix to all SaaS environments to address a few critical issues. You can continue using our services as usual.

Should you encounter any temporary disruptions during this process, please check our Community Guidance for more information.
Apr 15, 10:38 IST
Critical Hotfix deployment - US Region [15-04-2025]
Completed - The scheduled maintenance has been completed.
Apr 15, 12:40 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:41 IST
Scheduled - We're applying a hotfix to all SaaS environments to address a few critical issues. You can continue using our services as usual.

Should you encounter any temporary disruptions during this process, please check our Community Guidance for more information.
Apr 15, 10:37 IST
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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