Kore.ai Inc Status

Sep 3, 2025

Critical Hotfix Deployment - IND Region [02-SEP-2025]

Completed - The scheduled maintenance has been completed.
Sep 3, 00:15 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:45 IST

Scheduled - A critical Hotfix upon R11.16.1 will be deployed in the IND region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 2, 21:43 IST

Sep 2, 2025

Critical Infrastructure Maintenance Activity - DE Region [02/09/2025]

Completed - The scheduled maintenance has been completed.
Sep 2, 07:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Sep 1, 23:16 IST

Scheduled - We are planning to increase the Redis memory in the Kore-XO-DE-Prod environment to ensure it can handle growing usage and maintain smooth performance. This upgrade, driven by higher capacity demands and usage patterns, will align the DE productions requirements.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 1, 23:16 IST

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

Critical Hotfix deployment - DE Region [30-AUG-2025]

Completed - The scheduled maintenance has been completed.
Aug 30, 08:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 06:00 IST

Scheduled - We're applying a hotfix upon XO 11.18.0 in the DE region to address a critical issue as per the details below - however, you can continue using our services as usual. This communication serves as a general note to our customers.

Issue being addressed:
Performance optimization related to intent identification.

Should you see any temporary disruptions during this process, please check our Community Guidance for more information. Thank you for your patience.
Aug 29, 21:27 IST

Aug 29, 2025

Critical HF to IND region - 29-AUG-2025

Completed - The scheduled maintenance has been completed.
Aug 29, 22:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 21:30 IST

Scheduled - A critical Hotfix upon R11.16.1 will be deployed in the IND region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 29, 21:18 IST

Critical Hotfix deployment - US Region [29-AUG-2025]

Completed - The scheduled maintenance has been completed.
Aug 29, 14:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 12:30 IST

Scheduled - We're applying a hotfix upon XO 11.18.0 in the US region to address a few critical issues that fixes the below issues - you can continue using our services as usual. This communication serves as a general note to our customers.

Issues being addressed:
The update resolves training failures on the Agentic platform that affected applications in the US production region and caused delays for customers awaiting validations on key features. Additionally, the hotfix fixes a regression that previously reduced the number of documents syncing in production and resolves the index creation failures encountered during app creation on the Agentic platform.

Should you see any temporary disruptions during this process, please check our Community Guidance for more information. Thank you for your patience.
Aug 29, 12:00 IST

Emergency Maintenance Activity - IND PROD

Completed - The scheduled maintenance has been completed.
The rollback activity got completed successfully by 10:00AM IST.
FYI - we have rolled back to Xo R10.17.1/ R11.16.1 and XOCC V3.16.1.
Aug 29, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 08:57 IST

Scheduled - Please note that we are reverting the IND region upgrade that we did last night to it's previous state during this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

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During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 29, 08:56 IST

Aug 28, 2025

XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - IND Region

Completed - The scheduled maintenance has been completed.
Aug 28, 23:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 20:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 20:07 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 19:58 IST

Scheduled - The Aug Month-End Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
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UPDATE:
Please Click Here to comprehend potential changes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
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During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 20, 19:58 IST

XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - (APAC Sydney Region) AU

Completed - The scheduled maintenance has been completed.
Aug 28, 21:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 18:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 20:07 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 19:56 IST

Scheduled - The Aug Month-End Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
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UPDATE:
Please Click Here to comprehend potential changes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
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During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 20, 19:56 IST

XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - UAE Region

Completed - The scheduled maintenance has been completed.
Aug 28, 13:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 10:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 20:08 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 19:54 IST

Scheduled - The Aug Month-End Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
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UPDATE:
Please Click Here to comprehend potential changes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
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During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 20, 19:54 IST

Aug 27, 2025

No incidents reported.

Aug 26, 2025

XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - London EU Region

Completed - The scheduled maintenance has been completed.
Aug 26, 13:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 10:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 20:09 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 19:52 IST

Scheduled - The Aug Month-End Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential changes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
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During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 20, 19:52 IST

XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - Europe -Frankfurt Region DE

Completed - The scheduled maintenance has been completed.
Aug 26, 11:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 20:09 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 19:50 IST

Scheduled - The Aug Month-End Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential changes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
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During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 20, 19:50 IST

Aug 25, 2025

XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - JP Region

Completed - The scheduled maintenance has been completed.
Aug 25, 21:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 18:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 20:10 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 19:48 IST

Scheduled - The Aug Month-End Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential changes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
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During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 20, 19:48 IST

Aug 24, 2025

No incidents reported.

Aug 23, 2025

XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - US Region

Completed - The scheduled maintenance has been completed.
Aug 23, 13:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 10:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 20:10 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 19:45 IST

Scheduled - The Aug Month-End Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential changes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
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During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 20, 19:45 IST

DE SaaS region experienced a partial service disruption

Resolved - The DE region experienced a partial service disruption for around 25 minutes. The situation has been remediated now. During the incident the users may have experienced delayed responses and some chat and calls may have dropped. We apologise for the inconvenience caused.
Aug 23, 04:30 IST

DE region experienced a partial service disruption

Resolved - The DE region experienced a partial service disruption for around 25 minutes. The situation has been remediated now. During the incident the users may have experienced delayed responses and some chat and calls may have dropped. We apologise for the inconvenience caused.
Aug 23, 04:30 IST

Aug 22, 2025

Service Outage Update: Incoming Calls for Japan Customers Using AudioCodes

Resolved - The services are now back online. Initially, the issue was identified as network-related. We are actively investigating the root cause internally. If any Japan-based customers using AudioCodes are still experiencing problems, please submit a ticket at https://support.kore.ai/.
Aug 22, 15:26 IST

Update - The services are now back online. Initially, the issue was identified as network-related. We are actively investigating the root cause internally. If any Japan-based customers using AudioCodes are still experiencing problems, please submit a ticket at https://support.kore.ai/.
Aug 22, 15:26 IST

Investigating - We are currently experiencing an issue impacting incoming calls for customers in Japan using AudioCodes exclusively.

Our team is actively investigating the matter and working to restore full service as quickly as possible. No other customers or regions are affected by this disruption. We apologize for any inconvenience and appreciate your patience while we resolve this issue. Please continue to monitor this page for real-time updates.
Aug 22, 15:06 IST

Aug 21, 2025

No incidents reported.

Aug 20, 2025

US: Welcome Voice Test Flow Not Working (XO-11)

Resolved - This incident has been resolved.
Aug 20, 17:06 IST

Investigating - Dear all,

We have identified an issue within the platform (XO-11) affecting the Welcome Voice Test Flow functionality.
When initiating a test call, the call is disconnected immediately.

Please note, this issue only affects the testing functionality and does not impact end-user interactions or live bot experiences.

Our Engineering team is actively working on resolving the issue.
We will continue to monitor the situation and provide updates as they become available.

Thank you for your understanding.
Aug 20, 16:46 IST

All Systems Operational

Past Incidents

All Systems Operational

Related

Past Incidents