XO Platform Release (10.22.0/11.21.0) /XO Contact Center (v3.21.0) - UAE Region

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jan 22, 2026 - 10:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 22, 2026 - 07:00 IST

Update

We will be undergoing scheduled maintenance during this time.

Posted Jan 14, 2026 - 17:57 IST

Update

We will be undergoing scheduled maintenance during this time.

Posted Jan 14, 2026 - 16:42 IST

Scheduled

The Release for XO (10.22.0/11.21.0) /XO Contact Center (v3.21.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.0 / v11.21.0 and XOCCAI v3.21.0 Pre-Release Notes

This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Posted Jan 13, 2026 - 13:12 IST

This scheduled maintenance affected: Region - Middle East (UAE) (Bot Uptime, APIs, Bot Builder, Bot Administrator Application).