We will be undergoing scheduled maintenance during this time.
Posted Jan 13, 2026 - 13:15 IST
Scheduled
The December Release for XO (10.22.0/11.21.0) /XO Contact Center (v3.21.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can review the provisional updates by referring to the downloadable pre-release notes below: XO v10.22.0 / v11.21.0 and XOCCAI v3.21.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. Enhancements will be published shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted Jan 13, 2026 - 12:44 IST
This scheduled maintenance affects: Region - APAC (Syndey) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - APAC (Syndey) (Nuance, Kore IVR, Kore Agent Desktop).