The ongoing maintenance is progressing as planned, however additional time is required to complete the activity. The estimated completion time has been extended by approximately 90 minutes, with services expected to be fully restored by 3:00 PM. The scope and expected impact remain unchanged.
Posted Jan 17, 2026 - 13:16 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 17, 2026 - 10:30 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 16, 2026 - 14:01 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 14, 2026 - 17:51 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 14, 2026 - 17:16 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 14, 2026 - 16:25 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 13, 2026 - 13:14 IST
Scheduled
The start time for the scheduled maintenance has been updated to 10:30 AM. There is no change to the planned activity or expected impact. ------------------------------------------- The Release for XO (10.22.0/11.21.0) /XO Contact Center (v3.21.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted Jan 13, 2026 - 12:42 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).