The scheduled deployment in the IND region has been completed successfully. All affected workflows are operating as expected, and systems continue to be monitored.
Posted Jan 22, 2026 - 23:08 IST
Update
The scheduled maintenance is still in progress and requires additional time to complete final rollout activities. A new maintenance window has been scheduled to allow for completion. Services remain operational and are being closely monitored.
Posted Jan 22, 2026 - 23:01 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 22, 2026 - 20:00 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 14, 2026 - 17:58 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 14, 2026 - 17:16 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 14, 2026 - 16:43 IST
Scheduled
The Release for XO (10.22.0/11.21.0) /XO Contact Center (v3.21.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below: XO v10.22.0 / v11.21.0 and XOCCAI v3.21.0 Pre-Release Notes This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information
Posted Jan 13, 2026 - 13:13 IST
This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).