Investigating issues with XO Platform on US Region

Incident Report for Kore.ai Inc

Resolved

The issue has been resolved.

Posted Mar 18, 2026 - 23:07 IST

Monitoring

The instance is up and running for the past 15 minutes and we are closely monitoring the progress

Posted Mar 18, 2026 - 22:56 IST

Identified

We identified the issue and are working on resolving it.

Posted Mar 18, 2026 - 22:49 IST

Investigating

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Posted Mar 18, 2026 - 22:09 IST

This incident affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application).