[v11.25.1 HF] Urgent fix - XO10/XO11 - IND Region [20-JUN-2026]
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 2026 - 20:00 IST
Scheduled - We have a scheduled hotfix upon v11.25.1 rolling out to performance on the SAVG recording server. This update includes:

>> To improve performance on the SAVG recording server side, we are introducing a cluster setup. Additionally, from the platform side, we have implemented recording stream and consumer scaling to enhance performance and support increased load.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jun 20, 2026 20:00-23:00 IST
Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
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APIs Operational
90 days ago
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Bot Builder Operational
90 days ago
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Bot Administration Application Operational
90 days ago
100.0 % uptime
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Region-Japan Operational
90 days ago
99.94 % uptime
Today
Bot uptime Operational
90 days ago
99.94 % uptime
Today
APIs Operational
90 days ago
99.94 % uptime
Today
Bot Builder Operational
90 days ago
99.94 % uptime
Today
Bot Administration Application Operational
90 days ago
99.94 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
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Bot uptime Operational
90 days ago
100.0 % uptime
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APIs Operational
90 days ago
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Bot Builder Operational
90 days ago
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Bot Administration Application Operational
90 days ago
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Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
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Bot Uptime Operational
90 days ago
100.0 % uptime
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APIs Operational
90 days ago
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Bot Builder Operational
90 days ago
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Bot Administration Application Operational
90 days ago
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Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Under Maintenance
90 days ago
100.0 % uptime
Today
Bot Uptime Under Maintenance
90 days ago
100.0 % uptime
Today
APIs Under Maintenance
90 days ago
100.0 % uptime
Today
Bot Builder Under Maintenance
90 days ago
100.0 % uptime
Today
Bot Administration Application Under Maintenance
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
97.42 % uptime
Today
Bot Uptime Operational
90 days ago
97.41 % uptime
Today
APIs Operational
90 days ago
97.42 % uptime
Today
Bot Builder Operational
90 days ago
97.41 % uptime
Today
Bot Administrator Application Operational
90 days ago
97.42 % uptime
Today
Region - Singapore Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.97 % uptime
Today
Nuance Operational
90 days ago
99.98 % uptime
Today
Kore IVR Operational
90 days ago
99.95 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.98 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.93 % uptime
Today
Nuance Operational
90 days ago
99.94 % uptime
Today
Kore IVR Operational
90 days ago
99.9 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.94 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Under Maintenance
90 days ago
99.98 % uptime
Today
Nuance Under Maintenance
90 days ago
100.0 % uptime
Today
Kore IVR Under Maintenance
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Under Maintenance
90 days ago
99.94 % uptime
Today
SearchAssist - USA Operational
90 days ago
99.98 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
99.98 % uptime
Today
Search Service Operational
90 days ago
99.96 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
99.99 % uptime
Today
Artemis - USA Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
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Agents Runtime Operational
90 days ago
100.0 % uptime
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Workflows Operational
90 days ago
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Search AI Operational
90 days ago
100.0 % uptime
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Insights Operational
90 days ago
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Evals Operational
90 days ago
100.0 % uptime
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Artemis - UAE Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
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Search AI Operational
90 days ago
100.0 % uptime
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Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - IND Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
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Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
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Evals Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
99.97 % uptime
Today
Agentic App Operational
90 days ago
99.97 % uptime
Today
Tool Operational
90 days ago
99.97 % uptime
Today
Model Studio Operational
90 days ago
99.97 % uptime
Today
Prompt Studio Operational
90 days ago
99.97 % uptime
Today
EvaluationStudio Operational
90 days ago
99.97 % uptime
Today
Admin Operational
90 days ago
99.97 % uptime
Today
Dataset Operational
90 days ago
99.97 % uptime
Today
Search AI Operational
90 days ago
99.97 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Japan Operational
90 days ago
99.94 % uptime
Today
Agentic Apps Operational
90 days ago
99.58 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
99.95 % uptime
Today
Workflows Runtime Operational
90 days ago
99.87 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
AI for Work - USA Operational
90 days ago
99.98 % uptime
Today
AI for Work - USA Operational
90 days ago
99.98 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[AGENT PLATFORM] Hot fix upon v1.8.5 Release - JP Region Jun 21, 2026 19:00-21:00 IST

We will be deploying Agent Platform v1.8.5 in JP region at this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jun 19, 2026 - 23:11 IST
Jun 20, 2026
[AGENT PLATFORM] Hot fix upon v1.8.5 Release - US Region
Completed - The scheduled maintenance has been completed.
Jun 20, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 10:30 IST
Scheduled - We will be deploying Agent Platform v1.8.5 in US region at this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 19, 23:09 IST
[AGENT PLATFORM] Hot fix upon v1.8.5 Release - DE Region
Completed - The scheduled maintenance has been completed.
Jun 20, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 23:10 IST
Scheduled - We will be deploying Agent Platform v1.8.5 in DE region at this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 19, 23:08 IST
Jun 19, 2026
[v11.25.1 HF] Critical HF - US Region [19-06-2026]
Completed - The scheduled maintenance has been completed.
Jun 19, 11:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 10:30 IST
Scheduled - We have a scheduled hotfix upon v11.25.1 rolling out to address an issue affecting integration of SearchAI-enabled bots with AI for Work, where credential validation could fail during setup.

No action is needed on your end. You will be notified here as soon as our deployment activity is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jun 19, 08:53 IST
[v11.25.1 HF] Critical HF - DE Region [19-06-2026]
Completed - The scheduled maintenance has been completed.
Jun 19, 06:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 05:30 IST
Scheduled - We have a scheduled hotfix upon v11.25.1 rolling out to address an issue affecting integration of SearchAI-enabled bots with AI for Work, where credential validation could fail during setup. We are also deploying a change that enables silent language switching within an active session, allowing the platform to automatically switch languages without prompting users for confirmation, resulting in a more seamless user experience.

No action is needed on your end. You will be notified here as soon as our deployment activity is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 19, 05:02 IST
Jun 18, 2026
[v11.25.0] Maintenance in UAE region [18-June-2026]
Completed - The scheduled maintenance has been completed.
Jun 18, 09:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:00 IST
Scheduled - A brief maintenance activity is scheduled to support ongoing platform improvements. The work will be performed using rolling updates designed to minimize service impact. No downtime is anticipated. While services are expected to remain fully available, there may be brief periods of minor latency during the maintenance window.

No action is needed on your end. You will be notified here as soon as our deployment activity is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 18, 07:45 IST
Jun 17, 2026
[v11.25.1 HF] AI4S Hotfix - US Region [17-06-2026]
Completed - The scheduled maintenance has been completed.
Jun 17, 13:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 12:45 IST
Scheduled - We are deploying a hotfix upon v11.25.1 where we made a change that enables silent language switching within an active session, allowing the platform to automatically switch languages without prompting users for confirmation, resulting in a more seamless user experience.

No action is needed on your end. You will be notified here as soon as our deployment activity is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 17, 12:36 IST
Jun 16, 2026
XO Platform Release (10.26.1/11.25.1) /XO Contact Center (v3.25.1) - JP Region
Completed - The scheduled maintenance has been completed.
Jun 16, 23:00 IST
Update - The switchover activity is still in progress and requires additional time to complete final rollout and validation steps. The maintenance window has been extended by approximately one more hour to ensure the transition is completed in a stable and controlled manner.

Services remain operational, and our teams are continuing to monitor the activity closely.
Jun 16, 19:58 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 19:00 IST
Scheduled - The Release for XO (10.26.1/11.25.1) /XO Contact Center (v3.25.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.26.1 / v11.25.1 and XOCCAI v3.25.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 8, 15:39 IST
[AGENT PLATFORM] v1.8.5 Release - JP Region
Completed - The scheduled maintenance has been completed.
Jun 16, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:00 IST
Scheduled - We will be deploying Agent Platform v1.8.5 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 12, 21:09 IST
[v11.25.1 HF] Critical HF - DE Region [16-06-2026]
Completed - The scheduled maintenance has been completed.
Jun 16, 12:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 11:45 IST
Scheduled - We have a scheduled hotfix upon v11.25.1 rolling out to improve stability and resolve an identified issue affecting version management within applications, where certain flow configurations may not be retained as expected during specific versioning operations.

To restore the expected behavior and ensure application configurations remain consistent, we will be deploying a targeted hotfix. This update will revert a recent change and return the functionality to its previously validated state.

No action is needed on your end. You will be notified here as soon as our deployment activity is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 16, 11:33 IST
XO Platform Release (10.26.1/11.25.1) /XO Contact Center (v3.25.1) - EU Region
Completed - The scheduled maintenance has been completed.
Jun 16, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:00 IST
Scheduled - The Release for XO (10.26.1/11.25.1) /XO Contact Center (v3.25.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.26.1 / v11.25.1 and XOCCAI v3.25.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 8, 15:38 IST
[v11.25.1 HF] Critical HF for IND region [15-06-2026]
Completed - The scheduled maintenance has been completed.
Jun 16, 00:15 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:15 IST
Scheduled - We have a scheduled hotfix upon v11.25.1 rolling out to improve stability and resolve an identified issue affecting version management within applications, where certain flow configurations may not be retained as expected during specific versioning operations.

To restore the expected behavior and ensure application configurations remain consistent, we will be deploying a targeted hotfix. This update will revert a recent change and return the functionality to its previously validated state.

No action is needed on your end. You will be notified here as soon as our deployment activity is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 15, 21:59 IST
Jun 15, 2026
XO Platform Release (10.26.1/11.25.1) /XO Contact Center (v3.25.1) - DE Region
Completed - The scheduled maintenance has been completed.
Jun 15, 10:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:00 IST
Scheduled - The Release for XO (10.26.1/11.25.1) /XO Contact Center (v3.25.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.26.1 / v11.25.1 and XOCCAI v3.25.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 8, 15:37 IST
[AGENT PLATFORM] v1.8.5 Release - DE Region
Completed - The scheduled maintenance has been completed.
Jun 15, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 08:00 IST
Scheduled - We will be deploying Agent Platform v1.8.5 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 12, 21:03 IST
Jun 14, 2026
XO Platform Release (10.26.1/11.25.1) /XO Contact Center (v3.25.1) - IND Region
Completed - The scheduled maintenance has been completed.
Jun 14, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 20:00 IST
Scheduled - The Release for XO (10.26.1/11.25.1) /XO Contact Center (v3.25.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.26.1 / v11.25.1 and XOCCAI v3.25.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 8, 15:35 IST
Jun 13, 2026
XO Platform Release (10.26.1/11.25.1) /XO Contact Center (v3.25.1) - US Region
Completed - The scheduled maintenance has been completed.
Jun 13, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 10:30 IST
Scheduled - The Release for XO (10.26.1/11.25.1) /XO Contact Center (v3.25.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.26.1 / v11.25.1 and XOCCAI v3.25.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 8, 15:34 IST
[AGENT PLATFORM] v1.8.5 Release - US Region
Completed - The scheduled maintenance has been completed.
Jun 13, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 10:31 IST
Scheduled - We will be deploying Agent Platform v1.8.5 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 12, 20:57 IST
Jun 12, 2026

No incidents reported.

Jun 11, 2026
US Region - AI for Process (AI4P) service disruption
Resolved - We would like to report an incident that we observed with AI for Process product on 11 June between 4:40 AM IST and 1:49 PM IST. The automation executions were impacted. On successful resolution of the incident, the automations resumed.
We deeply apologize for the inconvenience caused by this incident to our AI4P users and customers. We are doing everything we can to avoid any recurrence of such incidents.
Jun 11, 14:10 IST
Azure OpenAI Service Degradation – GPT‑4.1 Mini 5XX Errors and Latency Across Multiple Regions
Resolved - Microsoft has confirmed that the issue has been mitigated.
Jun 11, 10:44 IST
Investigating - Dear User,

This is to keep you informed that Microsoft Azure has reported an ongoing platform issue affecting the Azure OpenAI Service across multiple regions since 01:02 UTC on 11 June 2026.

The issue is impacting the GPT-4.1 Mini (version 2025-04-14) model, where customers may experience:

HTTP 5XX errors on LLM requests
Request timeouts and intermittent failures
Increased response latency and degraded performance
Interruptions to applications and workflows dependent on successful model responses

Current Status:
Microsoft has identified that a sudden increase in request volume on a subset of service endpoints has resulted in capacity constraints, causing request failures and performance degradation. The Azure team is actively investigating, analyzing service telemetry, and scaling resources to stabilize the affected endpoints.

Potential Impact:
Customers using GPT-4.1 Mini may experience intermittent failures, delayed responses, or unsuccessful completions for chat and prompt requests.

We are actively monitoring the situation and coordinating with Microsoft for further updates. Additional information will be shared as it becomes available.
Jun 11, 09:28 IST
Experiencing Outage with Kore.ai Agent Platform On US Region
Resolved - This incident has been resolved.
Jun 11, 06:32 IST
Investigating - We are currently experiencing a service disruption affecting the Agent Platform in the US region. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.

We will continue to provide updates as more information becomes available and progress is made.
Jun 11, 05:56 IST
Jun 10, 2026

No incidents reported.

Jun 9, 2026
[v11.25.0 HF] Urgent fix - XO10/XO11 - IND Region [09-JUN-2026]
Completed - The scheduled maintenance has been completed.
Jun 9, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 20:01 IST
Scheduled - We have a scheduled hotfix upon v11.25.0 rolling out to improve stability and resolve a few known issues. This update includes:

>> Web client display fix: Restores correct rendering of certain chat message components (feedback ratings, cards, forms, and list views) that were not displaying properly.
>> Prompt Library fix: Resolves an issue that prevented some custom prompts from being saved.
>> DialogGPT sync fix: Restores normal synchronization and publishing for bots using DialogGPT capabilities.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 9, 16:18 IST
[v11.25.0 HF] Urgent fix - XO10/XO11 - JP Region [09-JUN-2026]
Completed - The scheduled maintenance has been completed.
Jun 9, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 18:00 IST
Scheduled - We have a scheduled hotfix upon v11.25.0 rolling out to improve stability and resolve a few known issues. This update includes:

>> Web client display fix: Restores correct rendering of certain chat message components (feedback ratings, cards, forms, and list views) that were not displaying properly.
>> Prompt Library fix: Resolves an issue that prevented some custom prompts from being saved.
>> DialogGPT sync fix: Restores normal synchronization and publishing for bots using DialogGPT capabilities.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 8, 16:05 IST
[AGENT PLATFORM] Hot fix upon v1.8.4 Release - JP Region
Completed - The scheduled maintenance has been completed.
Jun 9, 19:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 18:01 IST
Scheduled - We will be deploying Agent Platform v1.8.4 in JP region at this time regarding a fix for the issue where Guardrails were bypassing the Autonomous Agent API due to a missing versioning framework. The patch has passed internal validation and is scheduled for deployment during which we expect zero service disruption to your live environment.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 8, 18:22 IST
[AGENT PLATFORM] Hot fix upon v1.8.4 Release - US Region
Completed - The scheduled maintenance has been completed.
Jun 9, 11:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 10:30 IST
Scheduled - We will be deploying Agent Platform v1.8.4 in the US region at this time regarding a fix for the issue where Guardrails were bypassing the Autonomous Agent API due to a missing versioning framework. The patch has passed internal validation and is scheduled for deployment during which we expect zero service disruption to your live environment.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 8, 18:19 IST
[AGENT PLATFORM] Hot fix upon v1.8.4 Release - DE Region
Completed - The scheduled maintenance has been completed.
Jun 9, 09:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 08:00 IST
Scheduled - We will be deploying Agent Platform v1.8.4 in DE region at this time regarding a fix for the issue where Guardrails were bypassing the Autonomous Agent API due to a missing versioning framework. The patch has passed internal validation and is scheduled for deployment during which we expect zero service disruption to your live environment.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 8, 18:21 IST
[v11.25.0 HF] Urgent fix - XO11 - IND Region [09-JUN-2026]
Completed - The scheduled maintenance has been completed.
Jun 9, 02:15 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:15 IST
Scheduled - We are applying an urgent Hotfix on XO v11.25.0 in IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

This deployment is intended to reduce the batch job concurrency from 40 to 10 for the window-based delayed processing feature in QM. Additionally, the TTL for conversations stored in the korevgtranscripts collection is being reduced to 1 day to optimize data retention and resource utilization

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 9, 01:09 IST
Jun 8, 2026
[ARTEMIS v1.1.2] Agent Platform v2 PROD Deployment - 08-JUNE-2026
Completed - The scheduled maintenance has been completed.
Jun 8, 18:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 17:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.1.2 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 8, 16:36 IST
[v11.25.0 HF] Urgent fix - XO10/XO11 - US Region [08-JUN-2026]
Completed - The scheduled maintenance has been completed.
Jun 8, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.25.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

The Duration-Based Conversation Records Public API has been enhanced to provide richer interaction data. In addition to conversation details, the API now supports retrieval of AI-generated summaries, user feedback, and agentic conversation history, enabling customers to build deeper integrations and gain better visibility into Agent AI interactions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 8, 08:51 IST
Jun 7, 2026
XO-11: v11.25.0 Emergency Maintenance Activity - US PROD
Completed - The scheduled maintenance has been completed.
Jun 7, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 10:00 IST
Scheduled - We are applying an urgent Hotfix on XO v11.25.0 in the US region at this time to resolve a critical issue (detailed below) identified after deploying v11.25.0 recently. You can still continue using our services as usual. This communication serves as a general note to our customers.

As part of our recent security hardening (Content Security Policy compliance), certain chat message types — feedback ratings, cards, forms, and list views — stopped displaying in the web client. The root cause was identified in how these templates were packaged for the new security model; the fix has been applied, fully tested across all 67 message templates, and the chat experience is restored with the stronger security controls intact.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 6, 23:28 IST
XO-11: v11.25.0 Emergency Maintenance Activity - UAE PROD
Completed - The scheduled maintenance has been completed.
Jun 7, 10:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 07:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.25.0 in the UAE region at this time to resolve a critical issue (detailed below) identified after deploying v11.25.0 recently. You can still continue using our services as usual. This communication serves as a general note to our customers.

As part of our recent security hardening (Content Security Policy compliance), certain chat message types — feedback ratings, cards, forms, and list views — stopped displaying in the web client. The root cause was identified in how these templates were packaged for the new security model; the fix has been applied, fully tested across all 67 message templates, and the chat experience is restored with the stronger security controls intact.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 6, 23:21 IST
Jun 6, 2026
XO-11: v11.25.0 Emergency Maintenance Activity - DE PROD
Completed - The scheduled maintenance has been completed.
Jun 6, 08:15 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:15 IST
Scheduled - We are applying an urgent Hotfix on XO v11.25.0 in the DE region at this time to resolve a critical issue (detailed below) identified after deploying v11.25.0 recently. You can still continue using our services as usual. This communication serves as a general note to our customers.

As part of our recent security hardening (Content Security Policy compliance), certain chat message types — feedback ratings, cards, forms, and list views — stopped displaying in the web client. The root cause was identified in how these templates were packaged for the new security model; the fix has been applied, fully tested across all 67 message templates, and the chat experience is restored with the stronger security controls intact.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more
Jun 6, 05:12 IST
Kore.ai is Investigating on the Issue with Standalone SearchAI Causing No Search Results Across Chat and Voice Agents with US Region
Resolved - This incident has been resolved.
Jun 6, 00:37 IST
Monitoring - We are monitoring the results.
Jun 6, 00:18 IST
Identified - The issue has been identified and a fix is being implemented.
Jun 6, 00:04 IST
Investigating - Our customers who are all using standalone SearchAI are facing an impact with the Search results across the chats and voice agents. We are actively investigating the issue on our end. Please note that there is no impact on the SearchAI - UXO platform.

We will keep you updated once the cause is identified.
Jun 5, 23:08 IST
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