XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) (Japan Region)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 2025 - 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
May 21, 2025 18:00-21:00 IST
Scheduled - May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 21, 2025 18:00-21:00 IST
Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region-Japan Under Maintenance
90 days ago
100.0 % uptime
Today
Bot uptime ? Under Maintenance
90 days ago
100.0 % uptime
Today
APIs ? Under Maintenance
90 days ago
100.0 % uptime
Today
Bot Builder ? Under Maintenance
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Under Maintenance
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
99.95 % uptime
Today
Bot Uptime Operational
90 days ago
99.95 % uptime
Today
APIs Operational
90 days ago
99.95 % uptime
Today
Bot Builder Operational
90 days ago
99.95 % uptime
Today
Bot Administration Application Operational
90 days ago
99.95 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
100.0 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Under Maintenance
90 days ago
100.0 % uptime
Today
Nuance Under Maintenance
90 days ago
100.0 % uptime
Today
Kore IVR Under Maintenance
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Under Maintenance
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Under Maintenance
90 days ago
100.0 % uptime
Today
Web Crawler Under Maintenance
90 days ago
100.0 % uptime
Today
Application Service Under Maintenance
90 days ago
100.0 % uptime
Today
Search Service Under Maintenance
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
99.99 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
99.99 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

XO Platform Patch Release (10.14.1/11.13.1) (UAE Region) May 22, 2025 10:00-13:00 IST

Update - We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:26 IST
Scheduled - May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:26 IST

XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) APAC Sydney (AU) May 22, 2025 21:00 - May 23, 2025 00:00 IST

Update - We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:30 IST
Scheduled - May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:30 IST

XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) IND Region May 22, 2025 22:00 - May 23, 2025 01:00 IST

Update - We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:33 IST
Scheduled - May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:33 IST
May 21, 2025
XO Platform Patch Release (10.14.1/11.13.1) London Region
Completed - The scheduled maintenance has been completed.
May 21, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
May 13, 16:18 IST
Scheduled - May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 16:18 IST
XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
May 21, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
May 13, 16:15 IST
Update - We will be undergoing scheduled maintenance during this time.
May 13, 16:14 IST
Scheduled - May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 16:14 IST
May 20, 2025
Intermittent issues have been observed for some clients using Azure ASR in SmartAssist on the US instance
Resolved - This incident has been resolved.
May 20, 00:21 IST
Monitoring - The issue has been successfully resolved, and we’ll keep monitoring to ensure continued stability.
May 20, 00:07 IST
Update - We are continuing to investigate the issue.
May 19, 23:50 IST
Investigating - We are currently investigating the issue.
May 19, 23:34 IST
May 19, 2025
Investigating issues with XO Platform on US Region
Resolved - This incident has been resolved.
May 19, 09:08 IST
Monitoring - The issue has been mitigated. We are monitoring the behaviour
May 19, 09:00 IST
Investigating - We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
May 19, 08:30 IST
May 18, 2025
Degraded Performance observed on US Instance
Resolved - This incident has been resolved.
May 18, 21:27 IST
Monitoring - The latency issue has been mitigated, and we are actively monitoring the system Behavior.
May 18, 21:18 IST
Update - The analysis remains in progress, and our investigation is ongoing.
May 18, 20:55 IST
Update - We are currently investigating the issue.
May 18, 20:39 IST
Investigating - We are currently investigating the issue.
May 18, 20:13 IST
Planned Maintenance Notification: MongoDB Upgrade for US Production and Analytics Databases
Completed - The scheduled maintenance has been completed.
May 18, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:30 IST
Scheduled - We would like to inform you of a scheduled maintenance activity to upgrade our MongoDB infrastructure.

Maintenance Details:

>> Activity: MongoDB version upgrade from 6.0.14 to 7.0.17

>> Scope: US Production Sharded Cluster and Analytics Database

>> Tool Used: MongoDB Ops Manager

>> Date & Time: 18th May 2025, 10:30 AM – 01:00 PM IST

>> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

>> Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested rollback plan in place to revert to MongoDB version 6.0.14 using Ops Manager.

We appreciate your understanding and continued trust in our services.
May 15, 12:03 IST
May 17, 2025
XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) (US Region)
Completed - The scheduled maintenance has been completed.
May 17, 14:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
May 13, 16:11 IST
Scheduled - May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 16:09 IST
May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025
Unplanned maintenance activity - DE PROD
Completed - The scheduled maintenance has been completed.
May 12, 09:33 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:33 IST
Scheduled - To resolve a critical issue, we are restarting ChatScript services in the DE region. There shall be NO impact as a result of this maintenance activity - you can continue using our services as usual. This communication serves as a general note to our customers.

Should you see any temporary disruptions during this process, please check our Community Guidance for more information. Thank you for your patience.
May 12, 08:32 IST
May 11, 2025
Planned Infrastructure Maintenance Activity - US Region - 11-May-2025
Completed - The scheduled maintenance has been completed.
May 11, 15:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 11:00 IST
Scheduled - There will be a planned infrastructure maintenance activity during this window where we are enhancing MongoDB reliability through OpsManager Automation. There shall be NO impact as a result of this maintenance activity - you can continue using our services as usual. This communication serves as a general note to our customers.

Should you see any temporary disruptions during this process, please check our Community Guidance for more information. Thank you for your patience.
May 10, 10:48 IST
May 10, 2025

No incidents reported.

May 9, 2025
US Region is experiencing degraded performance for IVR calls
Resolved - The incident is resolved. We do not see any issues currently but we are continuing to monitor and are on high alert.
May 9, 23:33 IST
Update - We are continuing to investigate this issue.
May 9, 23:13 IST
Investigating - The Kore.ai multi tenant US Region is experiencing degraded performance for IVR calls. Only few calls are impacted and the issue is intermittent.
May 9, 22:57 IST
XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) APAC Sydney (AU)
Completed - The scheduled maintenance has been completed.
May 9, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 19:58 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

-----
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 19:58 IST
May 8, 2025
XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) (UAE Region)
Completed - The scheduled maintenance has been completed.
May 8, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 19:57 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

-----
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 19:57 IST
May 7, 2025
XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) Japan Region
Completed - The scheduled maintenance has been completed.
May 7, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 19:56 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

-----
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 19:55 IST
XO Platform Patch Release (R10.14.0/ R11.13.0) London Region
Completed - The scheduled maintenance has been completed.
May 7, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 19:54 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

-----
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

-----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 19:54 IST
XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
May 7, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 19:51 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

-----
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 19:51 IST
XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) (IND Region)
Completed - The scheduled maintenance has been completed.
May 7, 01:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 20:00 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

-----
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 20:00 IST
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