All Systems Operational
Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.96 % uptime
Today
Bot Uptime ? Operational
90 days ago
99.96 % uptime
Today
APIs ? Operational
90 days ago
99.96 % uptime
Today
Bot Builder ? Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.96 % uptime
Today
Region-Japan Operational
90 days ago
99.99 % uptime
Today
Bot uptime ? Operational
90 days ago
99.99 % uptime
Today
APIs ? Operational
90 days ago
99.99 % uptime
Today
Bot Builder ? Operational
90 days ago
99.99 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.99 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
100.0 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
99.99 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
XO Platform Patch Release R10.2.1/XO Contact Center v3.1.1 (US Region) May 11, 2024 10:00-13:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on May 07, 2024 - 09:38 IST
XO Platform Patch Release R10.2.1/XO Contact Center v3.1.1 (Japan Region) May 11, 2024 20:00-23:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on May 07, 2024 - 09:40 IST
XO Platform Patch Release R10.2.1/XO Contact Center v3.1.1 -Europe - Frankfurt Region May 12, 2024 08:00-11:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on May 07, 2024 - 09:42 IST
XO Platform Patch Release R10.2.1 (London Region) May 12, 2024 10:00-13:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on May 07, 2024 - 09:43 IST
XO Platform Patch Release R10.2.1/XO Contact Center v3.1.1 (India Region) May 12, 2024 20:00-23:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on May 07, 2024 - 09:53 IST
Past Incidents
May 8, 2024

No incidents reported today.

May 7, 2024

No incidents reported.

May 6, 2024
Investigating issues with XO Platform on US Region
Resolved - This incident has been resolved.
May 6, 06:40 IST
Investigating - We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
May 6, 06:31 IST
May 5, 2024

No incidents reported.

May 4, 2024
XO Platform Patch Release 10.2.0/XO Contact Center 3.1.0 (India Region)
Completed - The scheduled maintenance has been completed.
May 4, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 24, 09:41 IST
May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024
US Instance - Intermittent issues with MongoDB
Resolved - This incident has been resolved.
Apr 29, 13:20 IST
Monitoring - This incident has been resolved.
Apr 29, 13:15 IST
Update - This incident has been resolved.
Apr 29, 12:08 IST
Identified - This incident has been resolved.
Apr 29, 11:19 IST
XO Platform Patch Release 10.2.0/XO Contact Center 3.1.0 - APAC - Sydney Region
Completed - The scheduled maintenance has been completed.
Apr 29, 01:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 22:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 28, 20:32 IST
Apr 28, 2024
XO Platform Patch Release 10.2.0/XO Contact Center 3.1.0 - APAC - Sydney Region
Postmortem - Read details
Apr 28, 20:29 IST
Completed - The scheduled maintenance has been completed.
Apr 28, 18:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 15:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 24, 09:39 IST
XO Platform Patch Release 10.2.0 (London Region)
Completed - The scheduled maintenance has been completed.
Apr 28, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 10:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 24, 09:38 IST
XO Platform Patch Release 10.2.0/XO Contact Center 3.1.0 -Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Apr 28, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 08:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 24, 09:35 IST
Apr 27, 2024
XO Platform Patch Release 10.2.0/XO Contact Center 3.1.0 (Japan Region)
Completed - The scheduled maintenance has been completed.
Apr 27, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 20:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 24, 09:31 IST
XO Platform Patch Release 10.2.0/XO Contact Center 3.1.0 (US Region)
Completed - The scheduled maintenance has been completed.
Apr 27, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 10:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Apr 24, 09:26 IST
Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

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