All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.96 % uptime
Today
Bot Uptime Operational
90 days ago
99.96 % uptime
Today
APIs Operational
90 days ago
99.96 % uptime
Today
Bot Builder Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application Operational
90 days ago
99.96 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.96 % uptime
Today
Bot Uptime Operational
90 days ago
99.96 % uptime
Today
APIs Operational
90 days ago
99.96 % uptime
Today
Bot Builder Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application Operational
90 days ago
99.96 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
74.74 % uptime
Today
Bot Uptime Operational
90 days ago
74.74 % uptime
Today
APIs Operational
90 days ago
74.74 % uptime
Today
Bot Builder Operational
90 days ago
74.74 % uptime
Today
Bot Administrator Application Operational
90 days ago
74.74 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.94 % uptime
Today
Nuance Operational
90 days ago
99.94 % uptime
Today
Kore IVR Operational
90 days ago
99.94 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.94 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
99.96 % uptime
Today
Agentic App Operational
90 days ago
99.96 % uptime
Today
Tool Operational
90 days ago
99.96 % uptime
Today
Model Studio Operational
90 days ago
99.96 % uptime
Today
Prompt Studio Operational
90 days ago
99.96 % uptime
Today
EvaluationStudio Operational
90 days ago
99.96 % uptime
Today
Admin Operational
90 days ago
99.96 % uptime
Today
Dataset Operational
90 days ago
99.96 % uptime
Today
Search AI Operational
90 days ago
99.96 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
99.98 % uptime
Today
Agentic App Operational
90 days ago
99.98 % uptime
Today
Tool Operational
90 days ago
99.98 % uptime
Today
Model Studio Operational
90 days ago
99.98 % uptime
Today
Prompt Studio Operational
90 days ago
99.98 % uptime
Today
EvaluationStudio Operational
90 days ago
99.98 % uptime
Today
Admin Operational
90 days ago
99.97 % uptime
Today
Dataset Operational
90 days ago
99.98 % uptime
Today
Search AI Operational
90 days ago
99.98 % uptime
Today
Agent Platform - Japan Operational
90 days ago
100.0 % uptime
Today
Agentic Apps Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
100.0 % uptime
Today
Workflows Runtime Operational
90 days ago
100.0 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - EU Region Mar 31, 2026 07:00-10:00 IST

The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Mar 23, 2026 - 15:27 IST

AI4S (XO-11) -11.23.0 Critical Hotfix in DE Region - 31-MAR-2026 Mar 31, 2026 07:00-09:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 2026 - 20:02 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 2026 - 19:41 IST
Scheduled - We are applying an urgent Hotfix on XO v11.23.0 in the DE region at this time. We will be deploying a targeted fix to resolve a high-priority item within the analytics pipeline. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 30, 2026 - 18:36 IST

[AGENT PLATFORM] v1.8.0 Release - JP Region Mar 31, 2026 18:00-21:00 IST

We will be deploying Agent Platform v1.8.0 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Mar 27, 2026 - 17:03 IST

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - JP Region Mar 31, 2026 19:00-22:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 2026 - 15:36 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 31, 2026 - 19:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 31, 2026 - 18:00 IST
Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 31, 2026 - 18:00 IST

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - UAE Region Apr 1, 2026 07:00-10:00 IST

The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Mar 23, 2026 - 15:53 IST
Mar 31, 2026
Investigating issues with XO on the US Instance.
Resolved - This incident has been resolved.
Mar 31, 00:06 IST
Monitoring - The issue has been resolved.
We will continue to closely monitor system performance to ensure stability.
Mar 30, 23:56 IST
Update - On the US SaaS instance, partial service disruptions are currently being observed across both XO10 and XO11, with differing symptoms in each.

For XO10, customers using Agent Desktop and AgentAI may experience impact, particularly with agent assignment, routing, and agent coaching functionalities.

For XO11, certain Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features could be temporarily unavailable.

Based on our current assessment, customers not using the above-mentioned functionalities or components should not be impacted.
We appreciate your patience and will continue to keep you updated as we make progress.
Mar 30, 23:16 IST
Update - Our teams are continuing to thoroughly investigate the issue.

We greatly appreciate your patience and understanding during this time. Please rest assured that this is being treated with the highest priority, and every effort is being made to restore services as quickly as possible.
Mar 30, 22:59 IST
Update - We are continuing to actively investigate this issue.

We sincerely appreciate your patience and understanding as we work towards fully restoring services. Please be assured that our teams are treating this with the highest priority and are making every effort to resolve it as quickly as possible.
Mar 30, 22:30 IST
Investigating - Users may experience intermittent response delays and performance latency at this time.

Our teams are actively working on mitigation efforts to restore services to normal operation. During this period, Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features may be temporarily unavailable.

We truly appreciate your patience and understanding as we work to fully restore services. Please be assured that our teams are prioritizing this and are working diligently to resolve the issue as quickly as possible.

We will continue to keep you informed with regular updates on the progress.
Mar 30, 21:30 IST
Mar 30, 2026
AI4S (XO-11) -11.23.0 Critical Hotfix in US Region - 30-MAR-2026 - Cancelled
Update - This Activity has been cancelled.
Mar 30, 23:30 IST
Completed - The scheduled maintenance has been completed.
Mar 30, 23:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 20:30 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 19:34 IST
Scheduled - We are applying an urgent Hotfix on XO v11.23.0 in the US region at this time. We will be deploying a targeted fix to resolve a high-priority item within the analytics pipeline. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 30, 18:34 IST
XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - AU Region
Completed - The scheduled maintenance has been completed.
Mar 30, 22:00 IST
Update - The scheduled maintenance in progress
Mar 30, 21:43 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 19:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 15:49 IST
Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 30, 07:00 IST
[Agent Platform] Critical Hotfix - DE v1.8.0 [30-MAR-2026]
Completed - The scheduled maintenance has been completed.
Mar 30, 19:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 18:00 IST
Scheduled - We will be deploying a targeted hotfix in the US region. This update is intended to restore full functionality and improve overall system stability.

During the deployment window, services are expected to remain available, though some users may notice brief, intermittent disruptions. Our teams will be actively monitoring the rollout to ensure a smooth completion.
Mar 30, 16:26 IST
[Agent Platform] Critical Hotfix - US v1.8.0 [30-MAR-2026]
Completed - The scheduled maintenance has been completed.
Mar 30, 17:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 16:30 IST
Scheduled - We will be deploying a targeted hotfix in the US region. This update is intended to restore full functionality and improve overall system stability.

During the deployment window, services are expected to remain available, though some users may notice brief, intermittent disruptions. Our teams will be actively monitoring the rollout to ensure a smooth completion.
Mar 30, 16:20 IST
[AGENT PLATFORM] v1.8.0 Release - DE Region
Completed - The scheduled maintenance has been completed.
Mar 30, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 07:28 IST
Scheduled - We will be deploying Agent Platform v1.8.0 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 27, 17:01 IST
XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - DE Region
Completed - The scheduled maintenance has been completed.
Mar 30, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 07:00 IST
Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 23, 15:21 IST
Mar 29, 2026
XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0 - IND Region
Completed - As informed, we will communicate the next steps shortly ...
Mar 29, 19:38 IST
Update - The scheduled update for the IND region is temporarily on hold. Our team is currently resolving a database connectivity optimization in the latest release. We have paused the rollout to ensure the highest service quality. An updated deployment window will be shared as soon as it is confirmed.
Mar 29, 19:37 IST
Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 23, 15:17 IST
[AGENT PLATFORM] v1.8.0 Release - US Region
Completed - The scheduled maintenance has been completed.
Mar 29, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 10:00 IST
Scheduled - We will be deploying Agent Platform v1.8.0 in US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 27, 17:00 IST
Service Disruption on US Isntance.
Resolved - Dear Users,

We would like to inform you that a service disruption was experienced on the US instance, which lasted approximately 20 minutes. Corrective measures have now been implemented.

The system is currently under monitoring to ensure stability.
Mar 29, 04:30 IST
Mar 28, 2026
XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - US Region
Completed - The scheduled maintenance has been completed.
Mar 28, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:30 IST
Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 23, 15:13 IST
[AGENT PLATFORM] v1.7.0 Release - IND Region
Completed - The scheduled maintenance has been completed.
Mar 28, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:00 IST
Scheduled - We will be deploying Agent Platform v1.7.0 in IND region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 27, 16:58 IST
Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Investigating Outage on UAE Instance (XO 10 & XO 11)
Resolved - Dear Valued Customers,

The earlier service disruption affecting part of our infrastructure in the AWS Middle East region has now been fully resolved.

All impacted services have been successfully restored, and the platform is operating normally. Our teams have verified system stability and will continue to monitor closely to ensure consistent performance.
Our Customer Success Team will proactively reach out to affected customers to provide guidance and support as needed.

We sincerely apologize for any inconvenience caused and truly appreciate your patience and understanding throughout this incident.

If you continue to experience any issues, please reach out to our support team.

Thank you for your continued support.
Mar 25, 07:36 IST
Update - Dear Valued Customers,

We would like to inform you that we are currently experiencing a service disruption affecting part of our infrastructure hosted in the AWS Middle East region. At the moment, this issue appears to be related to an outage impacting two out of the three Availability Zones within the ME Central region. As a result, some customers hosted in this region may experience temporary service unavailability.

We completely understand how important service availability is for your day-to-day operations, and we sincerely regret any inconvenience this situation may be causing.

At this time, AWS has not yet provided a confirmed estimated time for full recovery.
However, please be assured that our engineering and operations teams are actively working to minimize the impact.

We are closely monitoring the situation, coordinating directly with AWS support teams, and exploring all possible options to restore services as quickly and safely as possible.

Current Impact:
Customers hosted in the AWS Middle East region may experience service degradation or temporary unavailability.
Services hosted in other regions remain unaffected and continue to operate normally.

Actions We Are Taking:
Continuously monitoring the infrastructure and maintaining close communication with AWS for the latest updates.
Actively evaluating and implementing mitigation strategies to restore services.
Working on shifting affected workloads where possible to reduce the impact on customers.

We truly appreciate your patience and understanding while this situation is being resolved.
Our team is fully engaged and committed to restoring normal operations as quickly as possible.

We will continue to share updates as more information becomes available.

Thank you for your continued support and cooperation.
Mar 9, 12:57 IST
Update - We are actively working with the service provider to achieve full service recovery and will share further updates as progress is made.

AWS Status Page:
https://health.aws.amazon.com/health/status
Mar 2, 16:39 IST
Update - We are experiencing full outage and we are continuing to investigate the issue with the service provider.


Below is the latest update from the AWS Status Page:
https://health.aws.amazon.com/health/status

We will provide further updates as soon as progress is made.
Mar 2, 14:21 IST
Investigating - Dear Valued Users,

We would like to inform you that due to an ongoing service disruption with our service provider, some users may be experiencing partial outages across the UAE region.

Our provider has advised that a localized power issue has now impacted an additional Availability Zone within the ME-CENTRAL-1 Region (mec1-az3).

As a precautionary measure, we had previously redirected traffic to the other available zones within the UAE region. However, the provider has recently confirmed that two out of the three zones are currently affected. At this time, our traffic has been routed to the remaining operational zone, which is running with limited availability.

Please be assured that the service provider is actively working to restore full functionality. Our team is closely coordinating with them and continuously monitoring the situation to minimize the impact wherever possible.

During this period, some users may continue to experience intermittent or partial disruptions until full service restoration is achieved.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. We will keep you informed with further updates as they become available.
Mar 2, 13:31 IST
Issue observed on MS Teams end - Kore bots may be impacted
Resolved - After 3:38 PM EST we have not observed any errors on our logs. This incident stands resolved.
We will continue to monitor the logs and update the status page if we see any further issues.
Mar 25, 01:29 IST
Monitoring - Dear Users,

Several users have reported that Kore bots were not responding on MS Teams between 12:00 pm EST and 3:30 pm EST today (24 March 2026). Now the bots seem to be responding. However, there may still be sporadic incidents for bots not responding on the MS Teams channel.

This is to clarify and confirm that the issue is not from Kore's end. We have observed errors on MS Teams channel across all our bots across regions. We have also been monitoring MS Teams status but we have not received any outage notification from Microsoft as well.

We apologize for any inconvenience caused due to this incident. We are continuously monitoring the bot responses on MS Teams and we will keep you posted.
Mar 25, 01:06 IST
Mar 24, 2026

No incidents reported.

Mar 23, 2026
AI4S (XO-11) -11.22.1 Critical Hotfix in US Region - 23-MAR-2026
Completed - The scheduled maintenance has been completed.
Mar 23, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.22.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 22, 22:14 IST
Mar 22, 2026

No incidents reported.

Mar 21, 2026
AI4S - XO11 v11.21.1 - Emergency Maintenance Activity - DE PROD
Completed - The scheduled maintenance has been completed.
Mar 21, 08:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:30 IST
Scheduled - We will be deploying an adhoc Hotfix in the DE region in a rolling-restart fashion.

Impacted Services:
Intent Recognition & NLU: Significant enhancement to the Intent Detection engine, now supporting extended description lengths of up to 1024 characters for more complex user inputs.

Data Structure Integrity: Validated stability of multi-description behaviors, ensuring that increased character limits do not affect existing data configurations or legacy system performance.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 21, 00:07 IST
Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026
Investigating issues with XO Platform on US Region
Resolved - The issue has been resolved.
Mar 18, 23:07 IST
Monitoring - The instance is up and running for the past 15 minutes and we are closely monitoring the progress
Mar 18, 22:56 IST
Identified - We identified the issue and are working on resolving it.
Mar 18, 22:49 IST
Investigating - We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
Mar 18, 22:09 IST
AI4S (XO-11) -11.22.1 Critical Hotfix in US Region - 18-MAR-2026
Completed - The scheduled maintenance has been completed.
Mar 18, 10:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.22.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 17, 22:49 IST
Mar 17, 2026
[AGENT PLATFORM] v1.7.1 Release - JP Region
Completed - The scheduled maintenance has been completed.
Mar 17, 21:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:01 IST
Scheduled - We will be deploying Agent Platform v1.7.1 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 14, 21:09 IST
XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - JP Region
Completed - The scheduled maintenance has been completed.
Mar 17, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:00 IST
Update - You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.1 / v11.22.1 and XOCCAI v3.22.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Mar 11, 18:11 IST
Scheduled - The Release for XO (10.23.1/11.22.1) /XO Contact Center (v3.22.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 10, 14:56 IST
AI4S (XO-11) - Critical Hotfix in US Region - 17-MAR-2026
Completed - The scheduled maintenance has been completed.
Mar 17, 10:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:30 IST
Update - Please be informed that we will be starting rolling-restart deployment of the Hotfix starting 08:30AM IST instead of the originally communicated 10:30AM IST
Mar 17, 08:15 IST
Scheduled - We are applying an urgent Hotfix which is on XO v11.22.1 in the US region at this time. We aim to deploying a targeted hotfix to the Production environment. This update addresses specific blockers in Task Execution, Identity Management, and GenAI node logic to ensure platform stability.

The following areas are being updated during this maintenance window:

- GenAI Task Logs: Fixes for Task Execution Log generation specifically for GenAI-related features and nodes.
- Identity Merge: Critical updates to the core Identity Merge feature.
- Cross-Feature Logic: Updates to Identity Merge handling when DGPT and GenAI features are present but not yet enabled, ensuring system-wide compatibility.
- Enabled proactive bot messages for the Publish flow in the Microsoft Marketplace integration.

You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 17, 07:46 IST
XO Platform Release (10.23.1/11.22.1) /XO Contact Center (v3.22.1) - EU Region
Completed - The scheduled maintenance has been completed.
Mar 17, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 IST
Update - You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.1 / v11.22.1 and XOCCAI v3.22.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Mar 11, 18:10 IST
Scheduled - The Release for XO (10.23.1/11.22.1) /XO Contact Center (v3.22.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Mar 10, 14:55 IST
AI4S (XO-11) - Critical Hotfix in DE Region - 17-MAR-2026
Completed - The scheduled maintenance has been completed.
Mar 17, 09:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:31 IST
Scheduled - We are applying an urgent Hotfix which is on XO v11.22.1 in the DE region at this time. We are currently deploying a targeted hotfix to the Production environment. This update addresses specific blockers in Task Execution, Identity Management, and GenAI node logic to ensure platform stability.

The following areas are being updated during this maintenance window:

- GenAI Task Logs: Fixes for Task Execution Log generation specifically for GenAI-related features and nodes.
- Identity Merge: Critical updates to the core Identity Merge feature.
- Cross-Feature Logic: Updates to Identity Merge handling when DGPT and GenAI features are present but not yet enabled, ensuring system-wide compatibility.
- Enabled proactive bot messages for the Publish flow in the Microsoft Marketplace integration.

You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 17, 07:39 IST
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