Update - We are actively working with the service provider to achieve full service recovery and will share further updates as progress is made.
AWS Status Page:
https://health.aws.amazon.com/health/status
Mar 02, 2026 - 16:39 IST
AWS Status Page:
https://health.aws.amazon.com/health/status
Mar 02, 2026 - 16:39 IST
Update - We are experiencing full outage and we are continuing to investigate the issue with the service provider.
Below is the latest update from the AWS Status Page:
https://health.aws.amazon.com/health/status
We will provide further updates as soon as progress is made.
Mar 02, 2026 - 14:21 IST
Below is the latest update from the AWS Status Page:
https://health.aws.amazon.com/health/status
We will provide further updates as soon as progress is made.
Mar 02, 2026 - 14:21 IST
Investigating - Dear Valued Users,
We would like to inform you that due to an ongoing service disruption with our service provider, some users may be experiencing partial outages across the UAE region.
Our provider has advised that a localized power issue has now impacted an additional Availability Zone within the ME-CENTRAL-1 Region (mec1-az3).
As a precautionary measure, we had previously redirected traffic to the other available zones within the UAE region. However, the provider has recently confirmed that two out of the three zones are currently affected. At this time, our traffic has been routed to the remaining operational zone, which is running with limited availability.
Please be assured that the service provider is actively working to restore full functionality. Our team is closely coordinating with them and continuously monitoring the situation to minimize the impact wherever possible.
During this period, some users may continue to experience intermittent or partial disruptions until full service restoration is achieved.
We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. We will keep you informed with further updates as they become available.
Mar 02, 2026 - 13:31 IST
We would like to inform you that due to an ongoing service disruption with our service provider, some users may be experiencing partial outages across the UAE region.
Our provider has advised that a localized power issue has now impacted an additional Availability Zone within the ME-CENTRAL-1 Region (mec1-az3).
As a precautionary measure, we had previously redirected traffic to the other available zones within the UAE region. However, the provider has recently confirmed that two out of the three zones are currently affected. At this time, our traffic has been routed to the remaining operational zone, which is running with limited availability.
Please be assured that the service provider is actively working to restore full functionality. Our team is closely coordinating with them and continuously monitoring the situation to minimize the impact wherever possible.
During this period, some users may continue to experience intermittent or partial disruptions until full service restoration is achieved.
We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. We will keep you informed with further updates as they become available.
Mar 02, 2026 - 13:31 IST
Region - USA
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region-Japan
Operational
Bot uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Europe (London)
Operational
Bot uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Europe (Frankfurt)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - APAC (Syndey)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - India
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Middle East (UAE)
Major Outage
Bot Uptime
Major Outage
APIs
Major Outage
Bot Builder
Major Outage
Bot Administrator Application
Major Outage
SmartAssist - Europe (Frankfurt)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - USA
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - Japan
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - APAC (Syndey)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - India
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SearchAssist - USA
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Japan
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Europe (Frankfurt)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Middle East (UAE)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
Agent Platform - USA
Operational
Agentic App
Operational
Tool
Operational
Model Studio
Operational
Prompt Studio
Operational
EvaluationStudio
Operational
Admin
Operational
Dataset
Operational
Search AI
Operational
Agent Platform - Europe (Frankfurt)
Operational
Agentic App
Operational
Tool
Operational
Model Studio
Operational
Prompt Studio
Operational
EvaluationStudio
Operational
Admin
Operational
Dataset
Operational
Search AI
Operational
Agent Platform - Japan
Operational
Agentic Apps
Operational
Tool
Operational
Model Studio
Operational
Prompt Studio
Operational
EvaluationStudio
Operational
Admin
Operational
Dataset
Operational
Search AI
Operational
AI for Process (AI4P) - USA
Operational
Workflows Runtime
Operational
AI for Process Builder
Operational
Trigger Health
Operational
AI For Retail
Operational
AI for Retail
Operational
Bot Channels - In all Regions
Operational
Facebook Workplace
Operational
Email
Operational
SMS (Twilio)
Operational
Microsoft for Teams
Operational
Skype for Business
Operational
RTM Channel for WebSDK/Mobile SDK
Operational
Slack
Operational
Third-party services we use
Operational
AWS ec2-us-east-1
Operational
AWS ec2-ap-northeast-1
Operational
AWS ec2-eu-west-2
Operational
AWS s3-us-standard
Operational
Twilio Outgoing SMS
Operational
Google Apps Maps
Operational
Google Apps Realtime API
Operational
Microsoft Azure ASR/TTS
Operational
Google ASR/TTS
Operational
Amivoice ASR
Operational
AWS Polly TTS
Operational
Microsoft Bot Framework
Operational
Zendesk
Operational
OpenAI
Operational
Kore.ai Support Portal
Operational
Deepgram
Operational
Kore.ai Community Portal
Operational
Genesys
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
AI4S - XO11 - Emergency Maintenance Activity - US PROD Mar 3, 2026 10:00-12:00 IST
We are currently performing unscheduled maintenance to address elevated server resource usage. We are deploying a hotfix to prevent potential latency and ensure bot stability.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted on Mar 02, 2026 - 23:56 IST
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted on Mar 02, 2026 - 23:56 IST
XO Platform Release (10.23.0/11.22.0) /XO Contact Center (v3.22.0) - JP Region Mar 3, 2026 18:00-21:00 IST
The Release for XO (10.23.0/11.22.0) /XO Contact Center (v3.22.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Feb 26, 2026 - 15:08 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Feb 26, 2026 - 15:08 IST
XO Platform Release (10.23.0/11.22.0) /XO Contact Center (v3.22.0) - EU Region Mar 4, 2026 07:00-10:00 IST
The Release for XO (10.23.0/11.22.0) /XO Contact Center (v3.22.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Feb 26, 2026 - 15:13 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Feb 26, 2026 - 15:13 IST
XO Platform Release (10.23.0/11.22.0) /XO Contact Center (v3.22.0) - IND Region Mar 5, 2026 20:00-23:00 IST
The Release for XO (10.23.0/11.22.0) /XO Contact Center (v3.22.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Feb 26, 2026 - 15:15 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Feb 26, 2026 - 15:15 IST
XO Platform Release (10.23.0/11.22.0) /XO Contact Center (v3.22.0) - DE Region Mar 6, 2026 07:00-10:00 IST
The Release for XO (10.23.0/11.22.0) /XO Contact Center (v3.22.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Feb 26, 2026 - 15:16 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Feb 26, 2026 - 15:16 IST
XO Platform Release (10.23.0/11.22.0) /XO Contact Center (v3.22.0) - AU Region Mar 6, 2026 18:00-21:00 IST
The Release for XO (10.23.0/11.22.0) /XO Contact Center (v3.22.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Feb 26, 2026 - 15:18 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Feb 26, 2026 - 15:18 IST