Kore.ai Inc Status

Apr 21, 2026

AI4S (XO-11) -11.23.1 Critical Hotfix in DE Region - 21-APR-2026

Completed - The scheduled maintenance has been completed.
Apr 21, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 08:00 IST

Scheduled - We are applying an urgent Hotfix on XO v11.23.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 21, 00:55 IST

Apr 20, 2026

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- JP Region

Completed - The scheduled maintenance has been completed.
Apr 20, 21:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 18:00 IST

Update - We changed the date of deployment based on customers' feedback
Apr 16, 10:41 IST

Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Apr 16, 09:12 IST

[Agent Platform] Critical Hotfix - JP v1.8.1.02 [20-APR-2026]

Completed - The scheduled maintenance has been completed.
Apr 20, 19:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 17:00 IST

Scheduled - Maintenance will begin as scheduled in 120 minutes.
Apr 20, 17:00 IST

AI4S (XO-11) -11.23.1 Critical Hotfix in DE Region - 20-APR-2026

Completed - The scheduled maintenance has been completed.
Apr 20, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 07:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 08:18 IST

Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 07:00 IST

Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 08:10 IST

[Agent Platform] Critical Hotfix - DE v1.8.1.02 [20-APR-2026]

Completed - The scheduled maintenance has been completed.
Apr 20, 09:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 07:00 IST

Update - Maintenance will begin as scheduled in 120 minutes.
Apr 18, 11:18 IST

Scheduled - Maintenance will begin as scheduled in 120 minutes.
Apr 18, 11:16 IST

Apr 19, 2026

No incidents reported.

Apr 18, 2026

AI4S (XO-11) -11.23.1 Critical Hotfix in US Region - 18-APR-2026

Completed - The scheduled maintenance has been completed.
Apr 18, 15:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:00 IST

Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 11:10 IST

[Agent Platform] Critical Hotfix - US v1.8.1.02 [18-APR-2026]

Completed - The scheduled maintenance has been completed.
Apr 18, 13:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 11:00 IST

Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 IST

Apr 17, 2026

AI4S (XO-11) -11.23.1 Critical Hotfix in US Region - 17-APR-2026

Completed - The scheduled maintenance has been completed.
Apr 17, 13:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:30 IST

Scheduled - We are applying an urgent Hotfix on XO v11.23.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 17, 09:51 IST

Apr 16, 2026

AI4S (XO-11) -11.23.1 Critical Hotfix in DE Region - 16-APR-2026

Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 IST

Scheduled - We are applying an urgent Hotfix on XO v11.23.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 15, 22:51 IST

Apr 15, 2026

[Agent Platform] Critical Hotfix - US v1.8.1 [15-APR-2026]

Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 IST

Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:52 IST

Version Rollback – JP Production Region [15-APR-2026]

Completed - The scheduled maintenance has been completed.
Apr 15, 11:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:15 IST

Scheduled - Following the deployment performed last night in the JP region, we have identified issues within specific XO v11 modules (Case Management). To ensure immediate stability, we are reverting the environment to the previous stable version - XO v10.23.1/ v11.22.1 and XOCC v3.22.1

User Impact: Utilizing our Blue-Green deployment model, we are shifting traffic back to the stable environment seamlessly. There is no downtime associated with this action. The platform remains fully operational.

Rollback Initiation: 10:15 AM IST
Rollback End-time: 11:00AM IST

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Apr 15, 10:08 IST

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- UAE Region

Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 IST

Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:19 IST

Apr 14, 2026

[AGENT PLATFORM] v1.8.1 Release - JP Region

Completed - The scheduled maintenance has been completed.
Apr 14, 22:01 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:00 IST

Scheduled - We will be deploying Agent Platform v1.8.1 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 11, 05:07 IST

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- JP Region

Completed - The scheduled maintenance has been completed.
Apr 14, 22:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 IST

Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:10 IST

AI4S (XO-11) -11.23.1 Critical Hotfix in US Region - 14-APR-2026

Completed - The scheduled maintenance has been completed.
Apr 14, 14:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 12:00 IST

Scheduled - We are applying an urgent Hotfix on XO v11.23.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 14, 11:50 IST

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- EU Region

Completed - The scheduled maintenance has been completed.
Apr 14, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 IST

Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:09 IST

Apr 13, 2026

Issue identified with DataTables when used within an app or bot in XO Platform Release (10.24.1/11.23.1)

Resolved - This incident has been resolved.
Apr 13, 22:48 IST

Monitoring - Hello Users,

This is to keep you informed that an issue with DataTables connectivity from the bot or app was identified after the release XO Platform Release (10.24.1/11.23.1). This may have impacted some apps or bots that have used the data tables in their main workflows.

Please note - The data table public API was not impacted. In the US region, the changes have been rolled back already and the issue is not observed any further.
Apr 13, 22:48 IST

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- AU Region

Completed - The scheduled maintenance has been completed.
Apr 13, 22:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 IST

Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:07 IST

[AGENT PLATFORM] v1.8.1 Release - DE Region

Completed - The scheduled maintenance has been completed.
Apr 13, 10:01 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 08:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Apr 11, 05:11 IST

Scheduled - We will be deploying Agent Platform v1.8.1 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 11, 05:09 IST

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1) - DE Region

Completed - The scheduled maintenance has been completed.
Apr 13, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 07:00 IST

Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:05 IST

Apr 12, 2026

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1) - IND Region

Completed - The scheduled maintenance has been completed.
Apr 12, 23:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 IST

Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:02 IST

Scheduled Maintenance Notification – Kore.ai Support Portal - 12th April 2026

Completed - The scheduled maintenance has been completed.
Apr 12, 22:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:30 IST

Scheduled - Dear User,

Please be informed that the Kore.ai Support Portal will undergo scheduled maintenance during the following window:

Maintenance Window:
Start Date: April 12, 2026
Time: 09:30 PM IST – 10:30 PM IST

During this period, the Support Portal may be temporarily unavailable.

If you require urgent production support, please contact our Support Hotline. You can find the hotline numbers here: https://kore.ai/support/

We appreciate your understanding and cooperation.

Thank you,
Kore.ai Support Team
Apr 12, 21:18 IST

[AGENT PLATFORM] v1.8.1 Release - IND Region

Completed - The scheduled maintenance has been completed.
Apr 12, 22:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 IST

Scheduled - We will be deploying Agent Platform v1.8.1 in IND region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 11, 05:11 IST

Apr 11, 2026

[AGENT PLATFORM] v1.8.1 Release - US Region

Completed - The scheduled maintenance has been completed.
Apr 11, 13:31 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 11:30 IST

Scheduled - We will be deploying Agent Platform v1.8.1 in US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 11, 05:03 IST

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- US Region

Completed - The scheduled maintenance has been completed.
Apr 11, 13:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 10:30 IST

Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:01 IST

Apr 10, 2026

No incidents reported.

Apr 9, 2026

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - UAE Region

Completed - The scheduled maintenance has been completed.
Apr 9, 13:15 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:15 IST

Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 9, 10:09 IST

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - UAE Region

Completed - The scheduled maintenance has been completed.
Apr 9, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:00 IST

Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 17:00 IST

Apr 8, 2026

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - UAE Region

Completed - Closing the maintenance window due to the mentioned reasons.
Apr 8, 09:54 IST

Update - Dear UAE region users: Unfortunately, due to unforeseen issues during the deployment preparations, we are unable to proceed further with the scheduled deployment today. We will be deploying v10.24.0/ v11.23.0 tomorrow, 09-Apr-2026 7:00AM IST.

We apologise for any inconveniences caused.
Apr 8, 09:53 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 07:00 IST

Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 6, 20:34 IST

Apr 7, 2026

Degraded Performance with the XO 11 Platform on the DE Instance

Resolved - Dear Users,

We observed degraded performance on the XO 11 platform in the DE instance between 08:35 PM IST and 08:45 PM IST.
The issue has been identified and resolved.

We sincerely apologize for any inconvenience caused.
Our team will continue to closely monitor the system to ensure continued stability.
Apr 7, 21:12 IST

Intermittent Issues Observed on XO 11 Platform – India Instance

Resolved - Dear Users,

We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST.

There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time.

The issue has been identified and resolved. We sincerely apologize for any inconvenience caused.

Our team will continue to closely monitor the system to ensure stability.
Apr 7, 19:18 IST

[Agent Platform] Critical Hotfix - US v1.8.0 [07-APR-2026]

Completed - The scheduled maintenance has been completed.
Apr 7, 15:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 13:34 IST

Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 7, 13:33 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 13:30 IST

Scheduled - We will be deploying a targeted hotfix in the US region. This HF is an enhancement to an existing feature.

During the deployment window, services are expected to remain available, though some users may notice brief, intermittent disruptions. Our teams will be actively monitoring the rollout to ensure a smooth completion.
Apr 7, 13:06 IST

SearchAI -11.23.0 Critical Hotfix in US Region - 07-APR-2026

Completed - The scheduled maintenance has been completed.
Apr 7, 12:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 10:30 IST

Scheduled - We are applying an urgent Hotfix on SearchAI v11.23.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 6, 22:44 IST

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - EU Region

Completed - The scheduled maintenance has been completed.
Apr 7, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:00 IST

Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 6, 20:33 IST

All Systems Operational

Scheduled Maintenance

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - US Region Apr `25`, `2026` `10:30`-`13:30` IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - IND Region Apr `26`, `2026` `20:00`-`23:00` IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - DE Region Apr `27`, `2026` `07:00`-`10:00` IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - AU Region Apr `27`, `2026` `19:00`-`22:00` IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - EU Region Apr `28`, `2026` `07:00`-`10:00` IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - UAE Region Apr `29`, `2026` `07:00`-`10:00` IST

Past Incidents

All Systems Operational

Related

Scheduled Maintenance

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - US Region Apr 25, 2026 10:30-13:30 IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - IND Region Apr 26, 2026 20:00-23:00 IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - DE Region Apr 27, 2026 07:00-10:00 IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - AU Region Apr 27, 2026 19:00-22:00 IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - EU Region Apr 28, 2026 07:00-10:00 IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - UAE Region Apr 29, 2026 07:00-10:00 IST

Past Incidents

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - US Region Apr `25`, `2026` `10:30`-`13:30` IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - IND Region Apr `26`, `2026` `20:00`-`23:00` IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - DE Region Apr `27`, `2026` `07:00`-`10:00` IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - AU Region Apr `27`, `2026` `19:00`-`22:00` IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - EU Region Apr `28`, `2026` `07:00`-`10:00` IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - UAE Region Apr `29`, `2026` `07:00`-`10:00` IST