In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 08, 2026 - 07:00 IST
Aug 08, 2026 - 07:00 IST
Scheduled - Scheduled
We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.
Maintenance Details:
> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: UAE Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.
Aug 8, 2026 07:00-10:00 IST
We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.
Maintenance Details:
> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: UAE Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.
Aug 8, 2026 07:00-10:00 IST
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No downtime recorded on this day.
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had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Notification: MongoDB Upgrade - US Region Aug 8, 2026 10:30-13:30 IST
We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.
Maintenance Details:
> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: US Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.
We appreciate your understanding and continued trust in our services.
Posted on Aug 05, 2026 - 16:47 IST
Maintenance Details:
> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: US Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.
We appreciate your understanding and continued trust in our services.
Posted on Aug 05, 2026 - 16:47 IST
[AGENT PLATFORM] v1.8.9 Release - US Region Aug 8, 2026 10:30-13:30 IST
We will be deploying Agent Platform v1.8.9 in US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Aug 07, 2026 - 21:34 IST
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Aug 07, 2026 - 21:34 IST
Maintenance Notification: MongoDB Upgrade - US Central Region Aug 8, 2026 10:30-13:30 IST
We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.
Maintenance Details:
> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: US Central Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.
We appreciate your understanding and continued trust in our services.
Posted on Aug 05, 2026 - 16:49 IST
Maintenance Details:
> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: US Central Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.
We appreciate your understanding and continued trust in our services.
Posted on Aug 05, 2026 - 16:49 IST
XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - US Region Aug 8, 2026 10:30-13:30 IST
The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 15:17 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 15:17 IST
[v11.27.0 HF] Urgent fix - XO11 - UAE Region [09-AUG-2026] Aug 9, 2026 07:00-10:00 IST
We are applying an urgent Hotfix on XO 11.27.0 in the UAE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.
We are currently addressing an issue causing intermittent SIP refer agent transfer failure in the UAE environment related to a data processing conflict, there will be no downtime due to this deployment.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted on Aug 07, 2026 - 16:44 IST
We are currently addressing an issue causing intermittent SIP refer agent transfer failure in the UAE environment related to a data processing conflict, there will be no downtime due to this deployment.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted on Aug 07, 2026 - 16:44 IST
XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - IND Region Aug 9, 2026 20:00-23:00 IST
The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 15:19 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 15:19 IST
XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - DE Region Aug 10, 2026 07:00-10:00 IST
The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 15:22 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 15:22 IST
[AGENT PLATFORM] v1.8.9 Release - DE Region Aug 10, 2026 08:00-11:00 IST
We will be deploying Agent Platform v1.8.9 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Aug 07, 2026 - 21:36 IST
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Aug 07, 2026 - 21:36 IST
XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - EU Region Aug 11, 2026 07:00-10:00 IST
The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 15:30 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 15:30 IST
[AGENT PLATFORM] v1.8.9 Release - JP Region Aug 11, 2026 18:00-21:00 IST
We will be deploying Agent Platform v1.8.9 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Aug 07, 2026 - 21:37 IST
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Aug 07, 2026 - 21:37 IST
XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - JP Region Aug 11, 2026 19:00-22:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Aug 03, 2026 - 12:19 IST
Aug 03, 2026 - 12:19 IST
Scheduled -
The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 31, 2026 - 15:31 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 31, 2026 - 15:31 IST
XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - US Central Region Aug 13, 2026 09:00-11:00 IST
The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 16:28 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 16:28 IST