All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
99.97 % uptime
Today
Bot Uptime Operational
90 days ago
99.96 % uptime
Today
APIs Operational
90 days ago
99.96 % uptime
Today
Bot Builder Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
99.99 % uptime
Today
Bot Uptime Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
99.99 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
Region - KSA Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.99 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.96 % uptime
Today
Region - Singapore Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.99 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.97 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.95 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
99.97 % uptime
Today
Web Crawler Operational
90 days ago
99.99 % uptime
Today
Application Service Operational
90 days ago
99.97 % uptime
Today
Search Service Operational
90 days ago
99.95 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
99.99 % uptime
Today
SearchAssist - APAC ( Sydney) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Artemis - USA Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - EU Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - DE Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - UAE Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - IND Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - JP Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
99.97 % uptime
Today
Agentic App Operational
90 days ago
99.97 % uptime
Today
Tool Operational
90 days ago
99.97 % uptime
Today
Model Studio Operational
90 days ago
99.97 % uptime
Today
Prompt Studio Operational
90 days ago
99.97 % uptime
Today
EvaluationStudio Operational
90 days ago
99.97 % uptime
Today
Admin Operational
90 days ago
99.97 % uptime
Today
Dataset Operational
90 days ago
99.97 % uptime
Today
Search AI Operational
90 days ago
99.97 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Japan Operational
90 days ago
99.95 % uptime
Today
Agentic Apps Operational
90 days ago
99.63 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
99.95 % uptime
Today
Workflows Runtime Operational
90 days ago
99.87 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
AI for Work - USA Operational
90 days ago
99.99 % uptime
Today
AI for Work - USA Operational
90 days ago
99.99 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Region - US Central Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[AGENT PLATFORM] v1.8.9 Release - JP Region Aug 11, 2026 18:00-21:00 IST

We will be deploying Agent Platform v1.8.9 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Aug 07, 2026 - 21:37 IST

XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - JP Region Aug 11, 2026 19:00-22:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Aug 03, 2026 - 12:19 IST
Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 31, 2026 - 15:31 IST

XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - US Central Region Aug 13, 2026 09:00-11:00 IST

The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Jul 31, 2026 - 16:28 IST

Aug 11, 2026

AI4S (XO-11)/Search AI -11.27.1 Critical Hotfix in the US Region - 11-AUG-2026
Completed - The scheduled maintenance has been completed.
Aug 11, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.27.1/Search AI in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Fixed a bug where the migrationComplete flag was incorrectly set during auto-trains, causing the default index to be dropped prematurely and resulting in missing search results for non-connector data.

Impact Areas : Search Retrieval & Accuracy, Data Migration Logic

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 11, 06:51 IST
XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - EU Region
Completed - The scheduled maintenance has been completed.
Aug 11, 11:00 IST
Update - We need to extend 01:00 Hr our current maintenance window for EU Region, We sincerely apologize for this delay and any disruption it causes to your day. Our team is working hard to finish the work safely.
Aug 11, 09:58 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 07:00 IST
Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 31, 15:30 IST

Aug 10, 2026

Service Disruption on our DE Region with XO11
Resolved - This incident has been resolved.
Aug 10, 19:25 IST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 19:03 IST
Identified - The issue has been identified and a fix is being implemented.
Aug 10, 18:31 IST
Investigating - We are currently experiencing a service Disruption on our DE Region with XO11 and we are currently investigating the issue.
Aug 10, 18:24 IST
Kore AI For Service v11.27.1 Search deployment Notification - KSA Region
Completed - The scheduled maintenance has been completed.
Aug 10, 17:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 14:00 IST
Scheduled - The deployment for AI Search v11.27.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Aug 10, 13:38 IST
[AGENT PLATFORM] v1.8.9 Release - DE Region
Completed - The scheduled maintenance has been completed.
Aug 10, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:00 IST
Scheduled - We will be deploying Agent Platform v1.8.9 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 7, 21:36 IST
XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - DE Region
Completed - The scheduled maintenance has been completed.
Aug 10, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 IST
Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 31, 15:22 IST

Aug 9, 2026

XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - IND Region
Completed - The scheduled maintenance has been completed.
Aug 9, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:00 IST
Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 31, 15:19 IST
[v11.27.0 HF] Urgent fix - XO11 - UAE Region [09-AUG-2026]
Completed - The scheduled maintenance has been completed.
Aug 9, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 07:00 IST
Scheduled - We are applying an urgent Hotfix on XO 11.27.0 in the UAE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

We are currently addressing an issue causing intermittent SIP refer agent transfer failure in the UAE environment related to a data processing conflict, there will be no downtime due to this deployment.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 7, 16:44 IST

Aug 8, 2026

Maintenance Notification: MongoDB Upgrade - US Central Region
Completed - The scheduled maintenance has been completed.
Aug 8, 13:33 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 10:31 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: US Central Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Aug 5, 16:49 IST
Maintenance Notification: MongoDB Upgrade - US Region
Completed - The scheduled maintenance has been completed.
Aug 8, 13:32 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 10:32 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: US Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Aug 5, 16:47 IST
[AGENT PLATFORM] v1.8.9 Release - US Region
Completed - The scheduled maintenance has been completed.
Aug 8, 13:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 10:32 IST
Scheduled - We will be deploying Agent Platform v1.8.9 in US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 7, 21:34 IST
XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - US Region
Completed - The scheduled maintenance has been completed.
Aug 8, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 10:30 IST
Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 31, 15:17 IST
Maintenance Notification: MongoDB Upgrade - UAE Region 08-Aug-2026
Completed - The scheduled maintenance has been completed.
Aug 8, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:00 IST
Scheduled - Scheduled
We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: UAE Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.
Aug 7, 08:34 IST

Aug 7, 2026

Maintenance Notification: MongoDB Upgrade - UAE Region
Completed - The scheduled maintenance planned for this window was not performed. All systems remain operational, and we will reschedule this activity at 08-Aug-2026 07:00 AM IST.
Aug 7, 08:33 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 07:00 IST
Scheduled - Scheduled
We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: UAE Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Aug 5, 16:49 IST
Investigating – Voice Calling Issue (US Instance)
Resolved - This incident has been resolved.
Aug 7, 07:03 IST
Monitoring - The issue is now resolved, and validation is in progress.
We are continuing to monitor the behavior closely.
Aug 7, 06:36 IST
Update - We are continuing to the investigate the issue.
Aug 7, 06:27 IST
Investigating - Dear User,

We are currently investigating an issue impacting Voice Calls on our US instance.

Impact:
Customers configured with only one SBC server may experience service disruption.
Customers configured with both SBC servers (redundant configuration) are not expected to be impacted.

Our engineering teams are actively investigating the issue and working to restore services as quickly as possible.

We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
Aug 7, 06:05 IST

Aug 6, 2026

Maintenance Notification: MongoDB Upgrade - JP Region
Completed - The scheduled maintenance has been completed.
Aug 6, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 19:00 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: JP Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Aug 5, 16:46 IST
Maintenance Notification: MongoDB Upgrade - DE Region
Completed - The scheduled maintenance has been completed.
Aug 6, 09:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:00 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: DE Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Aug 5, 16:44 IST

Aug 5, 2026

[v11.27.0 HF] Urgent fix - XO11 - JP Region [05-AUG-2026]
Completed - The scheduled maintenance has been completed.
Aug 5, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 19:00 IST
Scheduled - We are applying an urgent Hotfix on XO v11.27.0 in JP region at this time. This Hotfix is regarding Email visibility in Transcript/Insights logs, quoted (>) text rendering, CSV export searches with brackets, and case updates with long email local-parts. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 4, 14:19 IST

Aug 4, 2026

[v11.27.0 HF] Urgent fix - XO11 - IND Region [03-AUG-2026]
Completed - The scheduled maintenance has been completed.
Aug 4, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:00 IST
Scheduled - We are applying an urgent Hotfix on XO v11.27.0 in the IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 3, 18:52 IST

Aug 3, 2026

Aug 2, 2026

Maintenance Notification: MongoDB Upgrade - IND Region
Completed - The scheduled maintenance has been completed.
Aug 2, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:00 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: IND Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Jul 29, 12:46 IST

Aug 1, 2026

No incidents reported.

Jul 31, 2026

[v11.27.0 HF] Urgent fix - XO11 - US Region [31-JULY-2026]
Completed - The scheduled maintenance has been completed.
Jul 31, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 10:30 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 31, 08:46 IST
Scheduled - We are deploying a hotfix on 11.27.0 for US Region to resolve an issue that could cause temporary interruptions in document processing during Jira attachment synchronization. This update improves handling of unsupported attachment types and prevents application stalls that could impact message processing and service stability. No action is required from users, and service is expected to remain available throughout the deployment.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 31, 08:40 IST
[v11.27.0 HF] Urgent fix - XO11 - UAE Region [30-JULY-2026]
Completed - The scheduled maintenance has been completed.
Jul 31, 01:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:30 IST
Scheduled - We are applying an urgent Hotfix on v11.27.0 in the UAE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 30, 22:06 IST

Jul 30, 2026

[XO v11.27.0] Critical Fix to US region [30-July-2026]
Completed - The scheduled maintenance has been completed.
Jul 30, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:30 IST
Scheduled - We are deploying a hotfix upon v11.27.0 for fixing the Customer's UAT blocker/external dependency.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 30, 08:59 IST
Kore AI For Service v11.27.0 Release Notification - US Central Region
Completed - The scheduled maintenance has been completed.
Jul 30, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:00 IST
Update - You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 14:36 IST
Scheduled - The Release for AI For Service (AI4S) v11.27.0 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will share provisional pre-release notes shortly!

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 08:36 IST
Maintenance Notification: MongoDB Upgrade - EU Region
Completed - The scheduled maintenance has been completed.
Jul 30, 09:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 08:00 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: EU Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

> Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Jul 29, 12:44 IST

Jul 29, 2026

[AGENT PLATFORM] v1.8.8 Release - JP Region
Completed - The scheduled maintenance has been completed.
Jul 29, 21:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 18:01 IST
Update - We would like to inform you that the deployment of Agent Platform v1.8.8 in the JP region, originally scheduled for tomorrow at 18:00 hours IST, has been rescheduled by one day.

This release includes the addition of Azure OpenAI GPT-Realtime 2.1 to the Agent Platform Model Library. To ensure a smooth and reliable rollout, the team requires additional time to validate this update in a lower environment before promoting it to Production.

Revised Deployment Window: 29-JUL-2026, 18:00 hours IST

There is no expected impact to existing services during this period. We apologize for any inconvenience and appreciate your understanding as we prioritize quality and stability.
Jul 27, 22:16 IST
Scheduled - We will be deploying Agent Platform v1.8.8 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 24, 23:34 IST
Kore AI For Service v11.27.0 Release Notification - SG Region
Completed - The scheduled maintenance has been completed.
Jul 29, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 18:00 IST
Update - You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 14:36 IST
Scheduled - The Release for AI For Service (AI4S) v11.27.0 and XO (v10.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will share provisional pre-release notes shortly!

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 08:32 IST
Maintenance Notification: MongoDB Upgrade - AU Region
Completed - The scheduled maintenance has been completed.
Jul 29, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 19:00 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

> Activity: MongoDB version upgrade from 8.0.17 to 8.0.26
> Scope: AU Production Sharded Cluster and Analytics Database
> Tool Used: MongoDB Ops Manager
> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Jul 29, 12:41 IST
Kore AI For Service v11.27.0 Release Notification - KSA Region
Completed - The scheduled maintenance has been completed.
Jul 29, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 09:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 14:35 IST
Update - You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 14:23 IST
Scheduled - The Release for AI For Service (AI4S) v11.27.0 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will share provisional pre-release notes shortly!

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 08:31 IST
Kore AI For Service v11.27.0/ XO Platform v10.28.0 Release Notification - UAE Region
Completed - The scheduled maintenance has been completed.
Jul 29, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 07:00 IST
Update - You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 14:36 IST
Scheduled - The Release for AI For Service (AI4S) v11.27.0 and XO (v10.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will share provisional pre-release notes shortly!

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 08:29 IST
Login issue with XOCC on JP Region
Resolved - We identified an issue affecting the JP region, where a few of customers experienced difficulties logging in to XOCC. A fix has been implemented, and the service has been restored. We are currently monitoring the environment to ensure continued stability.

We sincerely apologize for the inconvenience caused and appreciate your patience
Jul 29, 09:00 IST

Jul 28, 2026

Kore AI For Service v11.27.0/ XO Platform v10.28.0 Release Notification - JP Region
Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 19:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 14:35 IST
Update - You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 14:23 IST
Scheduled - The Release for AI For Service (AI4S) v11.27.0 and XO (v10.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will share provisional pre-release notes shortly!

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 08:26 IST
AU region with Degraded Bot Responses specific to Website Crawl and Document Knowledge Sources with XO11
Resolved - This incident has been resolved.
Jul 28, 10:33 IST
Update - We are continuing to monitor for any further issues.
Jul 28, 10:07 IST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 09:47 IST
Identified - The issue has been identified and the fix is being implemented
Jul 28, 09:26 IST
Investigating - Hi.
We are currently investigating an issue affecting the AU region in which queries that rely on website-crawled content and uploaded documents may return fallback responses instead of the expected answers. FAQ-based queries continue to function as expected. Our Engineering team is actively investigating the issue, and we will provide further updates as more information becomes available.
Jul 28, 09:22 IST
Kore AI For Service v11.27.0/ XO Platform v10.28.0 Release Notification - EU Region
Completed - The scheduled maintenance has been completed.
Jul 28, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 14:34 IST
Update - You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 14:20 IST
Scheduled - The Release for AI For Service (AI4S) v11.27.0 and XO (v10.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will share provisional pre-release notes shortly!

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 08:25 IST
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