[ARTEMIS v1.6.4] Agent Platform v2 Production Deployment - 19-SEP-2026
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 2026 - 11:05 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.4 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 19, 2026 11:05-14:05 IST
Uptime over the past 90 days. View historical uptime.
Region - USA Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - Europe (London) Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - Europe (Frankfurt) Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - Middle East (UAE) Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administrator Application Operational
Region - KSA Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - India Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Analytics Operational
Region - Singapore Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region-Japan Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - APAC (Syndey) Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
SmartAssist - USA Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - Europe ( London) Operational
SmartAssist - Europe ( London) Operational
SmartAssist - Europe (Frankfurt) Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - India Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - Japan Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - APAC (Syndey) Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SearchAssist - USA Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - Europe (Frankfurt) Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - Middle East (UAE) Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - Japan Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - APAC ( Sydney) Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
Artemis - USA Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - EU Under Maintenance
Agents Studio Under Maintenance
Agents Runtime Under Maintenance
Workflows Under Maintenance
Search AI Under Maintenance
Insights Under Maintenance
Evals Under Maintenance
Artemis - DE Under Maintenance
Agents Studio Under Maintenance
Agents Runtime Under Maintenance
Workflows Under Maintenance
Search AI Under Maintenance
Insights Under Maintenance
Evals Under Maintenance
Artemis - UAE Under Maintenance
Agents Studio Under Maintenance
Agents Runtime Under Maintenance
Workflows Under Maintenance
Search AI Under Maintenance
Insights Under Maintenance
Evals Under Maintenance
Artemis - IND Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - JP Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - AU Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - SG Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Agent Platform - USA Operational
Agentic App Operational
Tool Operational
Model Studio Operational
Prompt Studio Operational
EvaluationStudio Operational
Admin Operational
Dataset Operational
Search AI Operational
Agent Platform - Europe (Frankfurt) Operational
Agentic App Operational
Tool Operational
Model Studio Operational
Prompt Studio Operational
EvaluationStudio Operational
Admin Operational
Dataset Operational
Search AI Operational
Agent Platform - Japan Operational
Agentic Apps Operational
Tool Operational
Model Studio Operational
Prompt Studio Operational
EvaluationStudio Operational
Admin Operational
Dataset Operational
Search AI Operational
AI for Process (AI4P) - USA Operational
Workflows Runtime Operational
AI for Process Builder Operational
Trigger Health Operational
AI for Work - USA Operational
AI for Work - USA Operational
AI For Retail Operational
AI for Retail Operational
Bot Channels - In all Regions Operational
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
Slack Operational
Third-party services we use Operational
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
Google ASR/TTS Operational
Amivoice ASR Operational
AWS Polly TTS Operational
Microsoft Bot Framework Operational
Zendesk Operational
OpenAI Operational
Kore.ai Support Portal Operational
Deepgram Operational
Kore.ai Community Portal Operational
Genesys Operational
Region - US Central Operational
Bot Builder Operational
Bot uptime Operational
Bot Administration Application Operational
Kore IVR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - US Region Sep 26, 2026 10:30-13:30 IST

The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will be sharing the release notes shortly where the document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 18, 2026 - 15:38 IST

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - IND Region Sep 27, 2026 20:00-23:00 IST

The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will be sharing the release notes shortly where the document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 18, 2026 - 15:39 IST

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - DE Region Sep 28, 2026 07:30-10:30 IST

The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will be sharing the release notes shortly where the document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 18, 2026 - 15:40 IST

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - AU Region Sep 28, 2026 19:00-22:00 IST

The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will be sharing the release notes shortly where the document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 18, 2026 - 15:41 IST

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - EU Region Sep 29, 2026 07:00-10:00 IST

The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will be sharing the release notes shortly where the document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 18, 2026 - 15:46 IST

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - JP Region Sep 29, 2026 19:00-22:00 IST

The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will be sharing the release notes shortly where the document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 18, 2026 - 15:48 IST

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - UAE Region Sep 30, 2026 07:00-10:00 IST

The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will be sharing the release notes shortly where the document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 18, 2026 - 15:49 IST

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - KSA Region Sep 30, 2026 09:00-12:00 IST

The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will be sharing the release notes shortly where the document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 18, 2026 - 15:50 IST

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - Singapore Region Sep 30, 2026 18:00-21:00 IST

The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will be sharing the release notes shortly where the document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 18, 2026 - 15:51 IST

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - US-Central Region Oct 1, 2026 10:00-13:00 IST

The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will be sharing the release notes shortly where the document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 18, 2026 - 15:53 IST

Sep 19, 2026

Kore AI For Service v11.28.0 Urgent Hotfix deployment Notification - US and US Azure Region
Completed - The scheduled maintenance has been completed.
Sep 19, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 10:00 IST
Scheduled - We are applying an urgent Hotfix on Kore AI For Service v11.28.0 in SG region at this time. You can still continue using our services as usual. This Hotfix would have csat issue fix
and to fix the duplicate message persistence. With no noticable downtime expected, This communication serves as a general note to our customers.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Sep 19, 08:39 IST
[ARTEMIS v1.6.4] Agent Platform v2 Production Deployment - 19-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 19, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.4 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 19, 08:36 IST

Sep 18, 2026

[AGENT PLATFORM] v1.8.10 Release - JP Region
Completed - The scheduled maintenance has been completed.
Sep 18, 19:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:35 IST
Scheduled - We will be deploying Agent Platform v1.8.10 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 18, 18:31 IST
DE Region is experiencing Service Disruption with XO/UXO Platform
Resolved - This incident has been resolved.
Sep 18, 16:25 IST
Monitoring - The issue has been resolved, and we are monitoring it.
Sep 18, 13:02 IST
Identified - The issue has been identified and we are working towards fixing it.
Sep 18, 12:14 IST
Update - We are continuing to investigate this issue.
Sep 18, 12:12 IST
Investigating - Hi.

This is to notify you that our XO/UXO platform is experiencing a service disruption on our DE Region post our scheduled maintenance. We are actively working on fixing the issue.
Sep 18, 12:07 IST
Scheduled Maintenance — DE Region | 18-SEP-2026, 5:00 AM IST
Completed - The scheduled maintenance has been completed.
Sep 18, 11:00 IST
Update - We would like to inform you that our DevOps team is actively working on completing the deployment process and requires an additional one hour to complete the process.
Sep 18, 09:55 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 IST
Scheduled - We will be performing scheduled maintenance on the DE production environment as part of our ongoing infrastructure upgrade, which includes migrating the environment from a virtual-machine setup to a modern, Kubernetes-based architecture. As part of this work, we are also enhancing our database architecture to improve connection handling, load balancing, and overall stability under higher workloads, and deploying the latest bi-weekly platform update.

Maintenance window: 18-SEP-2026, 5:00 AM IST to 10AM IST

Expected downtime: Approximately 30 minutes during this window. A service interruption is expected during the database conversion step within this window.

Action required: None. Your configurations, integrations, and data remain unchanged. We will confirm here once the maintenance is complete and the environment is verified stable

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 17, 21:32 IST

Sep 17, 2026

Kore AI For Service v11.28.0 Urgent Hotfix deployment Notification - SG Region
Completed - The scheduled maintenance has been completed.
Sep 17, 22:00 IST
Update - Below are the impacted Areas & component details for this HF.

Component - KoreServer

Component - Platform-ui

Component - KoreNLP

Stream / Layer, Primary Impacted Area(s), Key Functional Scope & Impact


Runtime (XO Platform)

• Dialog Engine / Events Framework
• Context Management (context.endOfTask)
• GenAI / LLM & External Integrations
• Developer Debug Logs

Propagates normalized HTTP status codes and error messages into context.endOfTask.failureSummary.error and debug logs across all task-failure trigger points (DialogGPT, AIAssist, LLM nodes, external webhooks/APIs).

Design Time / Analytics

• NLP Insights
• CSV Export Generation & Sanitization

Resolves column-shifting issues in NLP Insights CSV exports by ensuring comma-bearing utterances, intents, or FAQs are correctly escaped rather than split across columns (e.g. preventing Category shifting into User ID).

Runtime (Platform Support)

• Conversation Path Analysis Widget
• Session State / Metric Classification
• Voice Channel (KoreVG) Inactivity Handling

Ensures correct classification of call/chat sessions as Drop-off vs. Self-Service when sessions terminate due to caller inactivity or post-call disconnect.


Design Time / UI

• Environment & Content Variables
• Bot Builder Change Logs / Audit Trail

Redacts / masks secure environment variable values from plaintext display in audit and Change Logs upon create, edit, update, or import actions.


Design Time / Analytics

• Analytics & Conversation Dashboards
• Conversation History Transcripts
• Voice Gateway Response Display
Sep 17, 19:04 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:00 IST
Scheduled - We are applying an urgent Hotfix on Kore AI For Service v11.28.0 in SG region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Sep 17, 17:27 IST
US REGION: [ARTEMIS v1.6.3 Top-up Patch] Agent Platform v2 Production Patch: 17-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 17, 18:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying a patch in this PROD region during this time. The below are the key highlights of the patch:

1. Voice surveys are complete across KoreVG: CSAT gathering, DTMF input,
transfer return-leg ratings, survey rendering, and feedback persistence now
work across the full agent-transfer lifecycle.

2. KoreVG playback and handoff behavior is safer: Protected TTS ordering,
pre-transfer announcements, no-input timing, final-response deduplication,
cross-pod terminal closure, and Nova handoff context replay are hardened.

3. Survey authoring and portability are more reliable: Comment-only
conditions, follow-up controls, RICH_CONTENT payloads, imported survey
templates, serving-time template resolution, and Studio scoring are aligned.

4. Realtime stream behavior is more predictable: Stream whitespace and
completion freshness are corrected, while filler, handoff, and response
history paths retain the right ownership and state and

5. The release adds targeted runtime compatibility fixes. Unknown model
extraction budgets remain bounded, service and voice migrations converge, and
existing channel and survey contracts remain covered by regression tests

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 17, 16:54 IST
UAE Region - XO10 service disruption observed
Resolved - This incident has been resolved.
Sep 17, 04:59 IST
Investigating - Dear users,
This is to notify you that we are observing a service disruption in UAE region for XO10.
We are working on high priority to mitigate the issue. We will keep you updated. We deeply apologise for the inconvenience caused.
Sep 17, 04:44 IST

Sep 16, 2026

Investigating Partial Outage on UAE Instance
Resolved - This incident has been resolved.
Sep 16, 12:56 IST
Monitoring - The issue relevant to XO10 has been fixed and is being monitored.
Sep 16, 12:34 IST
Identified - The issue related to XO11/UXO has been resolved and is currently being monitored. We are still working on a fix for the XO10 issue.
Sep 16, 12:31 IST
Update - We are continuing to investigate this issue.
Sep 16, 12:23 IST
Update - We are continuing to investigate the issue. We will keep you updated on the progress in the next 15 minutes.

We apologize for the inconvenience caused.
Sep 16, 12:10 IST
Investigating - Dear User,

We are currently investigating a partial outage affecting our UAE instance.

Some customers may experience intermittent service disruptions or degraded performance.
Our team is actively investigating the issue and working to restore full service as quickly as possible.

We will provide further updates as more information becomes available.
Sep 16, 11:28 IST
[AGENT PLATFORM] v1.8.10 Release - DE Region
Completed - The scheduled maintenance has been completed.
Sep 16, 10:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 IST
Scheduled - We will be deploying Agent Platform v1.8.10 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 19:36 IST
XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - DE Region
Completed - The scheduled maintenance has been completed.
Sep 16, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:12 IST
DE REGION: [ARTEMIS v1.6.3] Agent Platform v2 Production Patch: 16-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 16, 09:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:01 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.3 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 15, 19:31 IST

Sep 15, 2026

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - JP Region
Completed - The scheduled maintenance has been completed.
Sep 15, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:14 IST
[AGENT PLATFORM] v1.8.10 Release - JP Region
Completed - The scheduled maintenance has been completed.
Sep 15, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 IST
Scheduled - We will be deploying Agent Platform v1.8.10 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 19:37 IST
Partial Outage – EU Instance
Resolved - This incident has been resolved.
Sep 15, 16:58 IST
Monitoring - Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
Sep 15, 16:40 IST
Investigating - **Partial Outage – EU Instance**

We are aware of an ongoing incident affecting outbound calls on the EU instance. The issue is currently limited to a specific set of IP addresses.

Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
Sep 15, 16:16 IST
XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - EU Region
Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:14 IST

Sep 14, 2026

US REGION: [ARTEMIS v1.6.3] Agent Platform v2 Production Patch: 14-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.3 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 14, 06:46 IST

Sep 13, 2026

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - IND Region
Completed - The scheduled maintenance has been completed.
Sep 13, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:00 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:11 IST
XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - US Central Region
Completed - The scheduled maintenance has been completed.
Sep 13, 18:30 IST
Update - We would like to inform you that some issues are being reported during the switchover of the US AZ region. Our DevOps team is actively working to resolve them and requires an additional two hours to complete the process.

As this is a blue-green deployment, current live traffic will not be impacted, and existing services will continue to operate normally throughout this period.

To ensure a smooth and reliable rollout, we are extending the deployment window while these issues are addressed.

Revised Completion Window: 18:30 IST

We apologize for any inconvenience and appreciate your patience as we work to restore normal operations.

We will share further updates as the switchover progresses.
Sep 13, 16:19 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 13:30 IST
Update - We would like to inform you that the deployment planned for the US Central region, originally scheduled for this morning at 10:00 AM IST, has been delayed by three hours.

Validations are still in progress in our staging environment due to cross-team dependencies, and the required sign-off has not yet been obtained. To ensure a smooth and reliable rollout, we are holding the release until these validations are complete.

Revised Deployment Window: 1:00 PM IST

There is no expected impact to existing services during this period. We apologize for any inconvenience and appreciate your understanding as we prioritize quality and stability.
Sep 13, 09:36 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:16 IST

Sep 12, 2026

UK REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 12, 19:56 IST
SG REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 21:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:15 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 12, 20:10 IST
JP REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:57 IST
IND REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 20:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.US REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 11-SEP-2026
Sep 11, 22:58 IST
XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - US Region
Completed - The scheduled maintenance has been completed.
Sep 12, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:30 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:10 IST
[AGENT PLATFORM] v1.8.10 Release - US Region
Completed - The scheduled maintenance has been completed.
Sep 12, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:30 IST
Scheduled - We will be deploying Agent Platform v1.8.10 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 19:34 IST
DE REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 09:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:30 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:54 IST
EU REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 09:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:30 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:53 IST
UAE REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 09:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:30 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:55 IST

Sep 11, 2026

US REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 11-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 11, 23:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:30 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:27 IST
JP REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 11-SEP-2026
Completed - Cancelled!
Sep 11, 18:05 IST
Update - Cancelling the schedule as we will be deploying v1.6.2 shortly - we will notify here when v1.6.2 is scheduled for deployment.

Apologies for the confusion created.
Sep 11, 18:05 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 12:40 IST

Sep 10, 2026

DE REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 10, 23:59 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 21:58 IST
IND REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 10, 23:59 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:59 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 21:58 IST
UAE REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 10, 23:58 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:58 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 21:57 IST
[ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 10, 20:40 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:40 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 19:39 IST

Sep 9, 2026

No incidents reported.

Sep 8, 2026

[ARTEMIS v1.6.0] Agent Platform v2 Production Deployment - 08-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 8, 19:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 17:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.0 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 16:34 IST

Sep 7, 2026

[AGENT PLATFORM] Hot fix upon v1.8.9 Release - US Region
Completed - The scheduled maintenance has been completed.
Sep 7, 18:12 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 17:12 IST
Scheduled - We will be deploying Agent Platform v1.8.9 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 7, 17:11 IST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

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