All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
100.0 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) APAC Sydney Region Mar 21, 2025 21:00 - Mar 22, 2025 00:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 2025 - 15:30 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2025 - 21:54 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 2025 - 19:53 IST
Scheduled - ALERT! Due to unavoidable circumstances, we are rolling out the mid-month March patch at this time instead of the originally scheduled 19th March. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

March Sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 10, 2025 - 19:53 IST
Mar 21, 2025
XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) India Region
Completed - The scheduled maintenance has been completed.
Mar 21, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:01 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 21:52 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 19:47 IST
Scheduled - March Sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 10, 19:47 IST
Mar 20, 2025
XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) Japan - Region
Completed - The scheduled maintenance has been completed.
Mar 20, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 15:26 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 21:55 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 19:44 IST
Scheduled - ALERT! Due to unavoidable circumstances, we are rolling out the mid-month March patch at this time instead of the originally scheduled 19th March. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

March Patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 10, 19:44 IST
XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) UAE Region
Completed - The scheduled maintenance has been completed.
Mar 20, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 21:54 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 19:50 IST
Scheduled - March Sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 10, 19:50 IST
Mar 19, 2025
XO Platform Release (R10.12.1/ R11.11.1) - London Region
Completed - The scheduled maintenance has been completed.
Mar 19, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 21:55 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 19:40 IST
Scheduled - March Sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 10, 19:40 IST
Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025
XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Mar 16, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 23:27 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 21:56 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 19:35 IST
Scheduled - ALERT! Due to unavoidable circumstances, we are rolling out the mid-month March patch at this time instead of the originally scheduled 19th March. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 10, 19:35 IST
Mar 15, 2025
XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) (US Region)
Completed - The scheduled maintenance has been completed.
Mar 15, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 21:56 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 19:30 IST
Scheduled - March Sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Mar 10, 19:30 IST
Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025
Degraded Performance with the XO Platform on the US Instance
Resolved - We observed a performance degradation on the XO Platform for the US instance, lasting for about 10 minutes.
The issue has now been resolved, and we are actively monitoring the situation.
Mar 12, 20:30 IST
Mar 11, 2025

No incidents reported.

Mar 10, 2025
XO Platform Hotfix to resolve critical issue Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Mar 10, 17:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 14:00 IST
Scheduled - A critical HF is being deployed in this region during this time. The Hotfix contains NLP Ambiguity Issues with Few-Shot Model for XO Platform.

Our customers and users on this region will NOT face issues as such - but, during the maintenance schedule in case you observe sporadic issues, please refer to the below guidance @ https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Mar 10, 13:48 IST
Mar 9, 2025

No incidents reported.

Mar 8, 2025
XO Platform Release (R10.11.0/ R11.10.0) /XO Contact Center (v3.10.0)- Japan Region
Completed - The scheduled maintenance has been completed.
Mar 8, 17:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 14:30 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 12:18 IST
Scheduled - This is to inform all over JP region stake holders that because of multiple issues being reported on current version, we are rolling back to the previous best-known instance, which is XO-10.11.0 / XOCC-3.10.0

There is no expected downtime as such, but this is more for the awareness of the users/customers.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Mar 8, 12:17 IST
XO Platform Release (R10.12.0/ R11.11.0) /XO Contact Center (v3.11.0) - APAC - Sydney Region
Completed - The scheduled maintenance has been completed.
Mar 8, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 6, 17:46 IST
Update - We will be undergoing scheduled maintenance during this time.
Feb 26, 19:26 IST
Scheduled - [UPDATE] Due to unforeseen circumstances, we had to push the release by a day - we will henceforth deploy this February sprint at this time instead of 06-MAR-2025 9:00PM IST

February Sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Feb 26, 19:26 IST
Mar 7, 2025
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