All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
99.94 % uptime
Today
Bot uptime Operational
90 days ago
99.94 % uptime
Today
APIs Operational
90 days ago
99.94 % uptime
Today
Bot Builder Operational
90 days ago
99.94 % uptime
Today
Bot Administration Application Operational
90 days ago
99.94 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.96 % uptime
Today
Bot Uptime Operational
90 days ago
99.96 % uptime
Today
APIs Operational
90 days ago
99.96 % uptime
Today
Bot Builder Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application Operational
90 days ago
99.96 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
74.74 % uptime
Today
Bot Uptime Operational
90 days ago
74.74 % uptime
Today
APIs Operational
90 days ago
74.74 % uptime
Today
Bot Builder Operational
90 days ago
74.74 % uptime
Today
Bot Administrator Application Operational
90 days ago
74.74 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.97 % uptime
Today
Nuance Operational
90 days ago
99.98 % uptime
Today
Kore IVR Operational
90 days ago
99.95 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.98 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.93 % uptime
Today
Nuance Operational
90 days ago
99.94 % uptime
Today
Kore IVR Operational
90 days ago
99.9 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.94 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.94 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
99.99 % uptime
Today
Agent Platform - USA Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Japan Operational
90 days ago
99.99 % uptime
Today
Agentic Apps Operational
90 days ago
99.94 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
100.0 % uptime
Today
Workflows Runtime Operational
90 days ago
100.0 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 13, 2026

No incidents reported today.

May 12, 2026
XO Platform Release (10.25.1/11.24.1) /XO Contact Center (v3.24.1) - JP Region
Completed - The scheduled maintenance has been completed.
May 12, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 IST
Scheduled - The Release for XO (10.25.1/11.24.1) /XO Contact Center (v3.24.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
May 5, 17:02 IST
[AGENT PLATFORM] v1.8.3 Release - JP Region
Completed - The scheduled maintenance has been completed.
May 12, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 IST
Scheduled - We will be deploying Agent Platform v1.8.3 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
May 9, 22:00 IST
AI4S (XO-11)/Search AI -11.24.1 Critical Hotfix in the US Region - 12-MAY-2026
Completed - The scheduled maintenance has been completed.
May 12, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.24.1/Search AI in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 12, 09:18 IST
XO Platform Release (10.25.1/11.24.1) /XO Contact Center (v3.24.1) - EU Region
Completed - The scheduled maintenance has been completed.
May 12, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 IST
Scheduled - The Release for XO (10.25.1/11.24.1) /XO Contact Center (v3.24.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
May 5, 16:59 IST
May 11, 2026
[AGENT PLATFORM] v1.8.3 Release - DE Region
Completed - The scheduled maintenance has been completed.
May 11, 10:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 IST
Scheduled - We will be deploying Agent Platform v1.8.3 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
May 9, 21:59 IST
XO Platform Release (10.25.1/11.24.1) /XO Contact Center (v3.24.1) - DE Region
Completed - The scheduled maintenance has been completed.
May 11, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 IST
Scheduled - The Release for XO (10.25.1/11.24.1) /XO Contact Center (v3.24.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
May 5, 16:55 IST
May 10, 2026
XO Platform Release (10.25.1/11.24.1) /XO Contact Center (v3.24.1) - IND Region
Completed - The scheduled maintenance has been completed.
May 10, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 IST
Scheduled - The Release for XO (10.25.1/11.24.1) /XO Contact Center (v3.24.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
May 5, 16:54 IST
[AGENT PLATFORM] v1.8.3 Release - US Region
Completed - The scheduled maintenance has been completed.
May 10, 10:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:30 IST
Scheduled - We will be deploying Agent Platform v1.8.3 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
May 9, 21:52 IST
May 9, 2026
XO Platform Release (10.25.1/11.24.1) /XO Contact Center (v3.24.1) - US Region
Completed - The scheduled maintenance has been completed.
May 9, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 10:30 IST
Scheduled - The Release for XO (10.25.1/11.24.1) /XO Contact Center (v3.24.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
May 5, 16:43 IST
May 8, 2026
US region - Kore voice gateway - partial service disruption
Resolved - This incident has been resolved.
May 8, 08:04 IST
Monitoring - A fix has been implemented and we will continue to monitor the system.
May 8, 07:45 IST
Update - Below is the latest update from the Service Provider:

We continue to work towards mitigating the increased temperatures to its normal levels in the affected Availability Zone (use1-az4) in the US-EAST-1 Region.
Other AWS services that depend on the affected EC2 instances and EBS volumes in this Availability Zone, may also experience impairments.
We have weighed away traffic for most services at this time.

Customers may experience longer than usual provisioning times.
We will provide an update by 7:45 PM PDT, or sooner if we have additional information to share.
May 8, 07:33 IST
Update - We are continuing to investigate the issue with the service provider.
More details available at https://health.aws.amazon.com/health/status
May 8, 06:35 IST
Investigating - Our internal monitoring has detected that one of the SBC servers 3.224.189.218 is currently down.
We are working with AWS to resolve the issue as soon as possible.
The impacted server is in US east 1 region.
May 8, 05:44 IST
May 7, 2026
An intermittent issue with bot responses has been observed for some bots/apps on the US instance.
Postmortem - Read details
May 7, 09:04 IST
Resolved - This incident has been resolved.
May 7, 07:14 IST
Monitoring - The issue has been mitigated and we will continue to monitor the System behaviour.
May 7, 06:58 IST
Update - We are continuing to investigate the issue.
May 7, 06:40 IST
Investigating - We are currently investigating the issue.
May 7, 05:50 IST
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
AI4S (XO-11) -11.24.0/3.24.0 Critical Hotfix in US Region - 30-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 30, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 11:00 IST
Scheduled - We are applying an urgent Hotfix on XO v11.24.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 30, 10:05 IST
XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - EU Region
Completed - The scheduled maintenance has been completed.
Apr 30, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 07:00 IST
Update - Please be informed that we pushed the EU AI4S PROD region release from 28-APR to 30-APR.
Apr 27, 00:40 IST
Scheduled - The Release for XO (10.25.0/11.24.0) /XO Contact Center (v3.24.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.0 / v11.24.0 and XOCCAI v3.24.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 21, 14:48 IST
Apr 29, 2026
AI4S (XO-11) -11.23.1 Critical Hotfix in JP Region - 28-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 29, 21:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 18:01 IST
Scheduled - We are applying an urgent Hotfix on XO v11.23.1 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 17:52 IST
[AGENT PLATFORM] v1.8.2 Release - JP Region
Completed - The scheduled maintenance has been completed.
Apr 29, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 18:00 IST
Scheduled - We will be deploying Agent Platform v1.8.2 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 28, 17:55 IST
XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - UAE Region
Completed - The scheduled maintenance has been completed.
Apr 29, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:00 IST
Scheduled - The Release for XO (10.25.0/11.24.0) /XO Contact Center (v3.24.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.0 / v11.24.0 and XOCCAI v3.24.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 21, 14:50 IST
SaaS US Region - Issues observed with analytics and dashboard sync.
Resolved - This incident has been resolved.
Apr 29, 00:24 IST
Update - Update - We continue to work with AWS to remediate the issue.

Revised impact assessment:
1. The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved.
2. Ability to export dashboard data may be impacted.
3. Custom dashboards may also be impacted.
Apr 28, 23:41 IST
Identified - Dear Users,
In our US region, we are observing a sync failure with our data-lake that caters to dashboards and analytics. We are engaged with AWS to understand the root cause and remediate as soon as possible.
Impact: The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved.
Apr 28, 21:18 IST
← Incident History Powered by Atlassian Statuspage