All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
99.94 % uptime
Today
Bot uptime Operational
90 days ago
99.94 % uptime
Today
APIs Operational
90 days ago
99.94 % uptime
Today
Bot Builder Operational
90 days ago
99.94 % uptime
Today
Bot Administration Application Operational
90 days ago
99.94 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.99 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.96 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
99.99 % uptime
Today
Bot Uptime Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
99.99 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
Region - Singapore Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.99 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.97 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Region - KSA Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.91 % uptime
Today
Nuance Operational
90 days ago
99.94 % uptime
Today
Kore IVR Operational
90 days ago
99.85 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.94 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.94 % uptime
Today
SearchAssist - USA Operational
90 days ago
99.98 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
99.98 % uptime
Today
Search Service Operational
90 days ago
99.96 % uptime
Today
SearchAssist - Japan Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
99.99 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
99.99 % uptime
Today
Artemis - USA Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - UAE Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - IND Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - DE Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - EU Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - JP Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
99.97 % uptime
Today
Agentic App Operational
90 days ago
99.97 % uptime
Today
Tool Operational
90 days ago
99.97 % uptime
Today
Model Studio Operational
90 days ago
99.97 % uptime
Today
Prompt Studio Operational
90 days ago
99.97 % uptime
Today
EvaluationStudio Operational
90 days ago
99.97 % uptime
Today
Admin Operational
90 days ago
99.97 % uptime
Today
Dataset Operational
90 days ago
99.97 % uptime
Today
Search AI Operational
90 days ago
99.97 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Japan Operational
90 days ago
99.94 % uptime
Today
Agentic Apps Operational
90 days ago
99.58 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
99.95 % uptime
Today
Workflows Runtime Operational
90 days ago
99.87 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
AI for Work - USA Operational
90 days ago
99.98 % uptime
Today
AI for Work - USA Operational
90 days ago
99.98 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Region - US Central Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 4, 2026
[v11.26.0 HF] Critical HF - JP Region [04-07-2026]
Completed - The scheduled maintenance has been completed.
Jul 4, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 18:00 IST
Scheduled - We are deploying a hotfix upon v11.26.0 for JP region.
We are releasing fixes for Enhanced Email-to-Case automation by improving recipient email matching and formatted email header handling. These fixes ensure incoming emails are correctly processed, matched to the appropriate automation rule, and routed to the intended queue for accurate case creation.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 3, 19:55 IST
[AGENT PLATFORM] Hot fix upon v1.8.6 Release - US Region
Completed - The scheduled maintenance has been completed.
Jul 4, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 10:30 IST
Scheduled - We will be deploying Agent Platform v1.8.6 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 4, 07:48 IST
Jul 3, 2026

No incidents reported.

Jul 2, 2026
Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption
Resolved - The issue impacting inbound and outbound calling services through the Kore Voice Gateway in the Japan region has been resolved. No further issues have been observed by our monitoring systems or reported by customers during the extended monitoring period.

We appreciate your patience, cooperation, and understanding throughout this incident.
Jul 2, 16:56 IST
Monitoring - Kore Japan Region: Mitigation measures have been implemented for the issue affecting inbound and outbound voice calling services, and operations are currently stable. Our teams remain actively engaged and are closely monitoring the environment to validate the effectiveness of the fix and ensure ongoing service reliability.

We appreciate your continued patience and will provide further updates if necessary.
Jul 1, 15:44 IST
Investigating - **Kore Japan Region:** We are again experiencing a recurring partial disruption affecting both inbound and outbound calling through the Kore Voice Gateway service. We understand the impact this may have on your operations and sincerely apologize for the inconvenience.

Our engineering and operations teams are actively investigating the issue, working to identify the underlying cause, and implementing remediation measures to restore full service as quickly as possible. We will continue to provide timely updates as more information becomes available and appreciate your patience and understanding.
Jul 1, 13:46 IST
UAE Region - Intermittent response drops were obeserved for some time.
Resolved - This is to notify the users of the UAE region that their apps or bots may have faced intermittent issues like sporadic response failures or call drops in the UAE region.

Incident lasted for approximately 28 minutes between Wed Jul 1, 2026 2:44 PM EST to Wed, Jul 1, 2026 3:12 PM EST.

This incident was internally identified by our proactive monitoring.

Note - There is no outage right now and the alert has recovered. We are continuing to monitor the environment.

We sincerely apologize for any inconvenience caused and thank you for your continued trust in us.
Jul 2, 09:44 IST
Jul 1, 2026
XO Platform /XO Contact Center - Scheduled Maintenance – SBC SIP Server (OS Tuning & Reboot) - JP Region
Completed - The scheduled maintenance has been completed.
Jul 1, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:00 IST
Scheduled - This is to inform you that OS-level tuning parameters will be applied to the SBC SIP server, followed by a server reboot, during the maintenance window of 8:00 PM – 9:00 PM IST.

Activity details:
Application of OS tuning parameters on the SBC SIP server
Server reboot to apply changes
Expected impact: Brief service interruption may occur during the reboot.
Jul 1, 18:31 IST
Intermittent Issues Affecting App/Bot Training on JP Search Instance
Resolved - This incident has been resolved at 11:45 AM IST.
Jul 1, 14:57 IST
Update - We are continuing to monitor the system to ensure stability
Jul 1, 12:02 IST
Monitoring - The App/Bot Training issue has been resolved, and the affected functionality has been restored.

Our teams will continue to closely monitor the system to ensure stability and verify that the issue does not recur.
Jul 1, 12:02 IST
Investigating - We are currently observing intermittent issues affecting the App/Bot Training on the JP Search instance.

Our engineering team is actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.

We will continue to provide updates as more information becomes available.
Jul 1, 11:47 IST
Intermittent Issues Affecting Analytics on IND Instance
Resolved - This incident has been resolved.
Jul 1, 13:53 IST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 13:15 IST
Investigating - We are currently observing intermittent issues affecting the Analytics section on the IND instance.

Our teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.
Please note that there is no impact on platform runtime.

We will continue to provide updates as more information becomes available.
Jul 1, 11:20 IST
Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption
Resolved - The partial service disruption was observed for a brief period again, affecting inbound and outbound calling on the Kore Voice Gateway service in the Japan region, which has now been resolved. Customer validations have confirmed that services are operating normally, and no further issues have been reported during the monitoring period.

Our teams will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to restore the service.
Jul 1, 11:30 IST
XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - UAE Region
Completed - The scheduled maintenance has been completed.
Jul 1, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 07:00 IST
Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 23, 00:34 IST
Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption
Resolved - The partial service disruption affecting inbound and outbound calling on the Kore Voice Gateway service in the Japan region has been resolved. Customer validations have confirmed that services are operating normally, and no further issues have been reported during the monitoring period.

Our teams will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to restore the service.
Jul 1, 09:56 IST
Investigating - Kore Japan Region: The Kore Voice Gateway service is currently experiencing a partial disruption impacting both inbound and outbound calling capabilities. Our teams are actively investigating and working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available.
Jul 1, 08:44 IST
Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption
Resolved - This incident has been now resolved. Our team will continue to monitor to ensure the stability of the services.
Jul 1, 06:59 IST
Identified - Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption. We are actively working on remediating the issue, and we will keep you posted.
Jul 1, 06:40 IST
Jun 30, 2026
US Central Region - Call recording availability is impacted
Resolved - This incident has been resolved.
Jun 30, 23:10 IST
Update - We are continuing to monitor for any further issues.
Jun 30, 22:58 IST
Monitoring - We identified the issue and fixed it. Currently, we are monitoring the progress
Jun 30, 22:51 IST
Investigating - Dear Users,

We want to let you know that the bot developers and admins are currently facing issues in accessing the call recording in the XOCC dashboard in the US Central region. We are addressing this issue as soon as possible. We will keep you posted.

Please note that there is no impact on service availability in general and runtime is not impacted.
Jun 30, 22:47 IST
XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - JP Region
Completed - The scheduled maintenance has been completed.
Jun 30, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 19:00 IST
Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 23, 00:33 IST
[AGENT PLATFORM] v1.8.6 Release - JP Region
Completed - The scheduled maintenance has been completed.
Jun 30, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 18:00 IST
Scheduled - We will be deploying Agent Platform v1.8.6 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 26, 10:26 IST
XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - EU Region
Completed - The scheduled maintenance has been completed.
Jun 30, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:00 IST
Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 23, 00:31 IST
Jun 29, 2026
XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - AU Region
Completed - The scheduled maintenance has been completed.
Jun 29, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 19:00 IST
Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 23, 00:30 IST
[AGENT PLATFORM] v1.8.6 Release - DE Region
Completed - The scheduled maintenance has been completed.
Jun 29, 10:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 08:00 IST
Scheduled - We will be deploying Agent Platform v1.8.6 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 26, 10:28 IST
XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - DE Region
Completed - The scheduled maintenance has been completed.
Jun 29, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 07:00 IST
Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 23, 00:28 IST
Jun 28, 2026
XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - IND Region
Completed - The scheduled maintenance has been completed.
Jun 28, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:00 IST
Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 23, 00:27 IST
Jun 27, 2026
[Critical Hotfix] US Region v11.26.0 - 27-JUNE-2026
Completed - The scheduled maintenance has been completed.
Jun 27, 21:15 IST
Update - The maintenance window has been extended by approximately one hour to complete the remaining rollout activities. Services remain operational.
Jun 27, 20:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 18:15 IST
Scheduled - We are deploying a hotfix upon v11.25.1 that fixes a regression issue related an issue where outbound emails triggered through the Kore Contact Center are failing. A fix is scheduled for deployment, and we will perform a rolling restart to ensure minimal disruption to ongoing operations.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information
Jun 27, 18:01 IST
XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - US Region
Completed - The scheduled maintenance has been completed.
Jun 27, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 10:30 IST
Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 23, 00:26 IST
[AGENT PLATFORM] v1.8.6 Release - US Region
Completed - The scheduled maintenance has been completed.
Jun 27, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 10:31 IST
Scheduled - We will be deploying Agent Platform v1.8.6 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 26, 10:25 IST
Jun 26, 2026
US Region (Standalone SearchAI) - Brief intermittent service disruptions observed on Standalone SearchAI apps
Resolved - This is to keep our users updated that we observed a brief partial service disruption on Standalone SearchAI on our US region between Thu, Jun 25, 2026 4:52:09 PM EST and Thu, Jun 25, 2026 5:00:26 PM EST.
Some search integration calls may have failed during this time.
We sincerely apologize for the inconvenience caused due to this brief partial service disruption
Jun 26, 02:45 IST
Jun 25, 2026

No incidents reported.

Jun 24, 2026
[XO v11.25.1] Critical Fix to US region [24-June-2026]
Completed - The scheduled maintenance has been completed.
Jun 24, 12:10 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 10:55 IST
Scheduled - We are deploying a hotfix upon v11.25.1 that fixes a regression issue related to conversation summary where arrival and disposition summary weren't working when XO GPT was selected in contact center.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 24, 10:53 IST
Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026
[AGENT PLATFORM] Hot fix upon v1.8.5 Release - JP Region
Completed - The scheduled maintenance has been completed.
Jun 21, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 18:00 IST
Scheduled - We will be deploying Agent Platform v1.8.5 in JP region at this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 19, 23:11 IST
Jun 20, 2026
[v11.25.1 HF] Urgent fix - XO10/XO11 - IND Region [20-JUN-2026]
Completed - The scheduled maintenance has been completed.
Jun 20, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 20:00 IST
Scheduled - We have a scheduled hotfix upon v11.25.1 rolling out to performance on the SAVG recording server. This update includes:

>> To improve performance on the SAVG recording server side, we are introducing a cluster setup. Additionally, from the platform side, we have implemented recording stream and consumer scaling to enhance performance and support increased load.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jun 20, 11:17 IST
[AGENT PLATFORM] Hot fix upon v1.8.5 Release - US Region
Completed - The scheduled maintenance has been completed.
Jun 20, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 10:30 IST
Scheduled - We will be deploying Agent Platform v1.8.5 in US region at this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 19, 23:09 IST
[AGENT PLATFORM] Hot fix upon v1.8.5 Release - DE Region
Completed - The scheduled maintenance has been completed.
Jun 20, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 23:10 IST
Scheduled - We will be deploying Agent Platform v1.8.5 in DE region at this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 19, 23:08 IST
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