All Systems Operational
Region - USA
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Region-Japan
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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Region - Europe (London)
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Bot uptime
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APIs
Operational
Bot Builder
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Bot Administration Application
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Region - Europe (Frankfurt)
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Region - APAC (Syndey)
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Bot Uptime
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APIs
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Region - India
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Analytics
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Region - Middle East (UAE)
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Bot Uptime
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APIs
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Bot Builder
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Bot Administrator Application
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Region - Singapore
Operational
Bot uptime
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APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
SmartAssist - Europe (Frankfurt)
Operational
Nuance
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Kore IVR
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Kore Agent Desktop
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SmartAssist - USA
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
Region - KSA
Operational
Bot uptime
Operational
APIs
Operational
Bot Builder
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Bot Administration Application
Operational
SmartAssist - Japan
Operational
Nuance
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Kore IVR
Operational
Kore Agent Desktop
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SmartAssist - Europe ( London)
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - APAC (Syndey)
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Nuance
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Kore IVR
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Kore Agent Desktop
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SmartAssist - India
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Nuance
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Kore IVR
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Kore Agent Desktop
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SearchAssist - USA
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SearchAssist - Japan
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Web Crawler
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Application Service
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Search Service
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SearchAssist - Europe (Frankfurt)
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Web Crawler
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Application Service
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Search Service
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SearchAssist - Middle East (UAE)
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Web Crawler
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Application Service
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Search Service
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Artemis - USA
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Insights
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Evals
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Artemis - UAE
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Evals
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Artemis - IND
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Evals
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Artemis - DE
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Agents Studio
Operational
Agents Runtime
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Workflows
Operational
Search AI
Operational
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Operational
Evals
Operational
Artemis - EU
Operational
Agents Studio
Operational
Agents Runtime
Operational
Workflows
Operational
Search AI
Operational
Insights
Operational
Evals
Operational
Artemis - JP
Operational
Agents Studio
Operational
Agents Runtime
Operational
Workflows
Operational
Search AI
Operational
Insights
Operational
Evals
Operational
Agent Platform - USA
Operational
Agentic App
Operational
Tool
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Model Studio
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Prompt Studio
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EvaluationStudio
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Admin
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Dataset
Operational
Search AI
Operational
Agent Platform - Europe (Frankfurt)
Operational
Agentic App
Operational
Tool
Operational
Model Studio
Operational
Prompt Studio
Operational
EvaluationStudio
Operational
Admin
Operational
Dataset
Operational
Search AI
Operational
Agent Platform - Japan
Operational
Agentic Apps
Operational
Tool
Operational
Model Studio
Operational
Prompt Studio
Operational
EvaluationStudio
Operational
Admin
Operational
Dataset
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Search AI
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AI for Process (AI4P) - USA
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Workflows Runtime
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AI for Process Builder
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Trigger Health
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AI for Work - USA
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AI for Work - USA
Operational
AI For Retail
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AI for Retail
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Bot Channels - In all Regions
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Facebook Workplace
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Email
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SMS (Twilio)
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Microsoft for Teams
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Skype for Business
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RTM Channel for WebSDK/Mobile SDK
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Slack
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Third-party services we use
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AWS ec2-us-east-1
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AWS ec2-ap-northeast-1
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AWS ec2-eu-west-2
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AWS s3-us-standard
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Twilio Outgoing SMS
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Google Apps Maps
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Google Apps Realtime API
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Microsoft Azure ASR/TTS
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Google ASR/TTS
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Amivoice ASR
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AWS Polly TTS
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Microsoft Bot Framework
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Zendesk
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OpenAI
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Kore.ai Support Portal
Operational
Deepgram
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Kore.ai Community Portal
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Genesys
Operational
Region - US Central
Operational
Bot Builder
Operational
Bot uptime
Operational
Bot Administration Application
Operational
Kore IVR
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Kore AI For Service v11.27.0/ XO Platform v10.28.0 Release Notification - EU Region Jul 28, 2026 07:00-10:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 22, 2026 - 14:34 IST
Jul 22, 2026 - 14:34 IST
Update -
You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:20 IST
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:20 IST
Scheduled -
The Release for AI For Service (AI4S) v11.27.0 and XO (v10.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:25 IST
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:25 IST
Kore AI For Service v11.27.0/ XO Platform v10.28.0 Release Notification - JP Region Jul 28, 2026 19:00-22:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 22, 2026 - 14:35 IST
Jul 22, 2026 - 14:35 IST
Update -
You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:23 IST
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:23 IST
Scheduled -
The Release for AI For Service (AI4S) v11.27.0 and XO (v10.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:26 IST
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:26 IST
Kore AI For Service v11.27.0/ XO Platform v10.28.0 Release Notification - UAE Region Jul 29, 2026 07:00-10:00 IST
Update -
You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:36 IST
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:36 IST
Scheduled -
The Release for AI For Service (AI4S) v11.27.0 and XO (v10.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:29 IST
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:29 IST
Kore AI For Service v11.27.0 Release Notification - KSA Region Jul 29, 2026 09:00-12:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 22, 2026 - 14:35 IST
Jul 22, 2026 - 14:35 IST
Update -
You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:23 IST
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:23 IST
Scheduled -
The Release for AI For Service (AI4S) v11.27.0 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:31 IST
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:31 IST
Kore AI For Service v11.27.0 Release Notification - SG Region Jul 29, 2026 18:00-21:00 IST
Update -
You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:36 IST
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:36 IST
Scheduled -
The Release for AI For Service (AI4S) v11.27.0 and XO (v10.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:32 IST
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:32 IST
[AGENT PLATFORM] v1.8.8 Release - JP Region Jul 29, 2026 18:00-21:00 IST
Update -
We would like to inform you that the deployment of Agent Platform v1.8.8 in the JP region, originally scheduled for tomorrow at 18:00 hours IST, has been rescheduled by one day.
This release includes the addition of Azure OpenAI GPT-Realtime 2.1 to the Agent Platform Model Library. To ensure a smooth and reliable rollout, the team requires additional time to validate this update in a lower environment before promoting it to Production.
Revised Deployment Window: 29-JUL-2026, 18:00 hours IST
There is no expected impact to existing services during this period. We apologize for any inconvenience and appreciate your understanding as we prioritize quality and stability.
Jul 27, 2026 - 22:16 IST
This release includes the addition of Azure OpenAI GPT-Realtime 2.1 to the Agent Platform Model Library. To ensure a smooth and reliable rollout, the team requires additional time to validate this update in a lower environment before promoting it to Production.
Revised Deployment Window: 29-JUL-2026, 18:00 hours IST
There is no expected impact to existing services during this period. We apologize for any inconvenience and appreciate your understanding as we prioritize quality and stability.
Jul 27, 2026 - 22:16 IST
Scheduled -
We will be deploying Agent Platform v1.8.8 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 24, 2026 - 23:34 IST
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 24, 2026 - 23:34 IST
Kore AI For Service v11.27.0 Release Notification - US Central Region Jul 30, 2026 10:00-13:00 IST
Update -
You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:36 IST
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 2026 - 14:36 IST
Scheduled -
The Release for AI For Service (AI4S) v11.27.0 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:36 IST
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 2026 - 08:36 IST