All Systems Operational

Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
100.0 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) Europe - Frankfurt Region Apr 23, 2025 08:00-11:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 2025 - 18:59 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 2025 - 17:46 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

---------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Apr 14, 2025 - 17:45 IST

XO Platform Patch Release (R10.13.1/ R11.12.1) London Region Apr 23, 2025 10:00-13:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 2025 - 18:58 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 2025 - 17:48 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

------------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Apr 14, 2025 - 17:48 IST

XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (Japan Region) Apr 23, 2025 18:00-21:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 2025 - 18:57 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 2025 - 17:52 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

------------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Apr 14, 2025 - 17:52 IST

XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (UAE Region) Apr 24, 2025 10:00-13:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 2025 - 18:56 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 2025 - 17:54 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

-----------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Apr 14, 2025 - 17:53 IST

XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) APAC Sydney Region Apr 24, 2025 21:00 - Apr 25, 2025 00:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 2025 - 18:54 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 2025 - 17:56 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

----------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Apr 14, 2025 - 17:56 IST

XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (India Region) Apr 24, 2025 21:00 - Apr 25, 2025 00:00 IST

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 2025 - 18:55 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 2025 - 17:57 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

----------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Apr 14, 2025 - 17:57 IST
Apr 20, 2025

No incidents reported today.

Apr 19, 2025
Completed - The scheduled maintenance has been completed.
Apr 19, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 18:59 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 17:40 IST
Scheduled - April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

-----------
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Apr 14, 17:40 IST
Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 12:41 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:40 IST
Scheduled - We're applying a hotfix to all SaaS environments to address a few critical issues. You can continue using our services as usual.

Should you encounter any temporary disruptions during this process, please check our Community Guidance for more information.

Apr 15, 10:38 IST
Completed - The scheduled maintenance has been completed.
Apr 15, 12:40 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:41 IST
Scheduled - We're applying a hotfix to all SaaS environments to address a few critical issues. You can continue using our services as usual.

Should you encounter any temporary disruptions during this process, please check our Community Guidance for more information.

Apr 15, 10:37 IST
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Completed - The scheduled maintenance has been completed.
Apr 11, 00:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:01 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 09:21 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 09:20 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 18:25 IST
Scheduled - UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

--------------
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Mar 28, 18:25 IST
Completed - The scheduled maintenance has been completed.
Apr 11, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 09:19 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 18:27 IST
Scheduled - UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

------------
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Mar 28, 18:27 IST
Apr 10, 2025
Completed - The scheduled maintenance has been completed.
Apr 10, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 09:18 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 09:17 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 18:23 IST
Scheduled - UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

--------------------
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Mar 28, 18:23 IST
Resolved - The issue from MS should be resolved now.
Apr 10, 02:11 IST
Monitoring - While Microsoft is expected to provide a mitigation by 3:30 PM EST 9-Apr-2025 (1:00 am 10-Apr-2025 IST), Kore has followed Microsoft's advise to use a fallback region. As of now, all the issues reported have been successfully mitigated. We continue to monitor the situation and awaiting further updates from Microsoft.
Apr 9, 22:28 IST
Update - We are continuing to work on a fix for this issue.
Apr 9, 18:47 IST
Identified - Kore was informed that a very few of the customers are experiencing the following error that has been observed during TTS processing: “TTS Err: Failed to retrieve authentication token for provider 'my_azure’.”

Please note that this is not related to the Kore.ai Platform.

The issue stems from Microsoft Azure’s ASR service, impacting specific regions.

We have already raised a support ticket with the Microsoft team and are actively following up for a resolution.

We will keep you updated as we receive further insights from Microsoft.

Apr 9, 17:36 IST
Apr 9, 2025
Completed - The scheduled maintenance has been completed.
Apr 9, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 09:16 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 18:21 IST
Scheduled - UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

----------------
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.


During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Mar 28, 18:20 IST
Completed - The scheduled maintenance has been completed.
Apr 9, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 09:14 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 18:19 IST
Scheduled - UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

--------------
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Mar 28, 18:18 IST
Completed - The scheduled maintenance has been completed.
Apr 9, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 09:13 IST
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 18:15 IST
Scheduled - UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

---------
March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Mar 28, 18:15 IST
Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.