Kore.ai Inc Status

Sep `18`, `2026`

Scheduled Maintenance — DE Region | 18-SEP-2026, 5:00 AM IST

Completed - The scheduled maintenance has been completed.
Sep 18, 11:00 IST

Update - We would like to inform you that our DevOps team is actively working on completing the deployment process and requires an additional one hour to complete the process.
Sep 18, 09:55 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 IST

Scheduled - We will be performing scheduled maintenance on the DE production environment as part of our ongoing infrastructure upgrade, which includes migrating the environment from a virtual-machine setup to a modern, Kubernetes-based architecture. As part of this work, we are also enhancing our database architecture to improve connection handling, load balancing, and overall stability under higher workloads, and deploying the latest bi-weekly platform update.

Maintenance window: 18-SEP-2026, 5:00 AM IST to 10AM IST

Expected downtime: Approximately 30 minutes during this window. A service interruption is expected during the database conversion step within this window.

Action required: None. Your configurations, integrations, and data remain unchanged. We will confirm here once the maintenance is complete and the environment is verified stable

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 17, 21:32 IST

Sep `17`, `2026`

Kore AI For Service v11.28.0 Urgent Hotfix deployment Notification - SG Region

Completed - The scheduled maintenance has been completed.
Sep 17, 22:00 IST

Update - Below are the impacted Areas & component details for this HF.

Component - KoreServer

Component - Platform-ui

Component - KoreNLP

Stream / Layer, Primary Impacted Area(s), Key Functional Scope & Impact

Runtime (XO Platform)

• Dialog Engine / Events Framework
• Context Management (context.endOfTask)
• GenAI / LLM & External Integrations
• Developer Debug Logs

Propagates normalized HTTP status codes and error messages into context.endOfTask.failureSummary.error and debug logs across all task-failure trigger points (DialogGPT, AIAssist, LLM nodes, external webhooks/APIs).

Design Time / Analytics

• NLP Insights
• CSV Export Generation & Sanitization

Resolves column-shifting issues in NLP Insights CSV exports by ensuring comma-bearing utterances, intents, or FAQs are correctly escaped rather than split across columns (e.g. preventing Category shifting into User ID).

Runtime (Platform Support)

• Conversation Path Analysis Widget
• Session State / Metric Classification
• Voice Channel (KoreVG) Inactivity Handling

Ensures correct classification of call/chat sessions as Drop-off vs. Self-Service when sessions terminate due to caller inactivity or post-call disconnect.

Design Time / UI

• Environment & Content Variables
• Bot Builder Change Logs / Audit Trail

Redacts / masks secure environment variable values from plaintext display in audit and Change Logs upon create, edit, update, or import actions.

Design Time / Analytics

• Analytics & Conversation Dashboards
• Conversation History Transcripts
• Voice Gateway Response Display
Sep 17, 19:04 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:00 IST

Scheduled - We are applying an urgent Hotfix on Kore AI For Service v11.28.0 in SG region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Sep 17, 17:27 IST

US REGION: [ARTEMIS v1.6.3 Top-up Patch] Agent Platform v2 Production Patch: 17-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 17, 18:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying a patch in this PROD region during this time. The below are the key highlights of the patch:

1. Voice surveys are complete across KoreVG: CSAT gathering, DTMF input,
transfer return-leg ratings, survey rendering, and feedback persistence now
work across the full agent-transfer lifecycle.

2. KoreVG playback and handoff behavior is safer: Protected TTS ordering,
pre-transfer announcements, no-input timing, final-response deduplication,
cross-pod terminal closure, and Nova handoff context replay are hardened.

3. Survey authoring and portability are more reliable: Comment-only
conditions, follow-up controls, RICH_CONTENT payloads, imported survey
templates, serving-time template resolution, and Studio scoring are aligned.

4. Realtime stream behavior is more predictable: Stream whitespace and
completion freshness are corrected, while filler, handoff, and response
history paths retain the right ownership and state and

5. The release adds targeted runtime compatibility fixes. Unknown model
extraction budgets remain bounded, service and voice migrations converge, and
existing channel and survey contracts remain covered by regression tests

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 17, 16:54 IST

UAE Region - XO10 service disruption observed

Resolved - This incident has been resolved.
Sep 17, 04:59 IST

Investigating - Dear users,
This is to notify you that we are observing a service disruption in UAE region for XO10.
We are working on high priority to mitigate the issue. We will keep you updated. We deeply apologise for the inconvenience caused.
Sep 17, 04:44 IST

Sep `16`, `2026`

Investigating Partial Outage on UAE Instance

Resolved - This incident has been resolved.
Sep 16, 12:56 IST

Monitoring - The issue relevant to XO10 has been fixed and is being monitored.
Sep 16, 12:34 IST

Identified - The issue related to XO11/UXO has been resolved and is currently being monitored. We are still working on a fix for the XO10 issue.
Sep 16, 12:31 IST

Update - We are continuing to investigate this issue.
Sep 16, 12:23 IST

Update - We are continuing to investigate the issue. We will keep you updated on the progress in the next 15 minutes.

We apologize for the inconvenience caused.
Sep 16, 12:10 IST

Investigating - Dear User,

We are currently investigating a partial outage affecting our UAE instance.

Some customers may experience intermittent service disruptions or degraded performance.
Our team is actively investigating the issue and working to restore full service as quickly as possible.

We will provide further updates as more information becomes available.
Sep 16, 11:28 IST

[AGENT PLATFORM] v1.8.10 Release - DE Region

Completed - The scheduled maintenance has been completed.
Sep 16, 10:01 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 IST

Scheduled - We will be deploying Agent Platform v1.8.10 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 19:36 IST

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - DE Region

Completed - The scheduled maintenance has been completed.
Sep 16, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 IST

Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:12 IST

DE REGION: [ARTEMIS v1.6.3] Agent Platform v2 Production Patch: 16-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 16, 09:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:01 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.3 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 15, 19:31 IST

Sep `15`, `2026`

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - JP Region

Completed - The scheduled maintenance has been completed.
Sep 15, 22:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 IST

Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:14 IST

[AGENT PLATFORM] v1.8.10 Release - JP Region

Completed - The scheduled maintenance has been completed.
Sep 15, 20:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 IST

Scheduled - We will be deploying Agent Platform v1.8.10 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 19:37 IST

Partial Outage – EU Instance

Resolved - This incident has been resolved.
Sep 15, 16:58 IST

Monitoring - Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
Sep 15, 16:40 IST

Investigating - **Partial Outage – EU Instance**

We are aware of an ongoing incident affecting outbound calls on the EU instance. The issue is currently limited to a specific set of IP addresses.

Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
Sep 15, 16:16 IST

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - EU Region

Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 IST

Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:14 IST

Sep `14`, `2026`

US REGION: [ARTEMIS v1.6.3] Agent Platform v2 Production Patch: 14-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.3 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 14, 06:46 IST

Sep `13`, `2026`

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - IND Region

Completed - The scheduled maintenance has been completed.
Sep 13, 23:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:00 IST

Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:11 IST

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - US Central Region

Completed - The scheduled maintenance has been completed.
Sep 13, 18:30 IST

Update - We would like to inform you that some issues are being reported during the switchover of the US AZ region. Our DevOps team is actively working to resolve them and requires an additional two hours to complete the process.

As this is a blue-green deployment, current live traffic will not be impacted, and existing services will continue to operate normally throughout this period.

To ensure a smooth and reliable rollout, we are extending the deployment window while these issues are addressed.

Revised Completion Window: 18:30 IST

We apologize for any inconvenience and appreciate your patience as we work to restore normal operations.

We will share further updates as the switchover progresses.
Sep 13, 16:19 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 13:30 IST

Update - We would like to inform you that the deployment planned for the US Central region, originally scheduled for this morning at 10:00 AM IST, has been delayed by three hours.

Validations are still in progress in our staging environment due to cross-team dependencies, and the required sign-off has not yet been obtained. To ensure a smooth and reliable rollout, we are holding the release until these validations are complete.

Revised Deployment Window: 1:00 PM IST

There is no expected impact to existing services during this period. We apologize for any inconvenience and appreciate your understanding as we prioritize quality and stability.
Sep 13, 09:36 IST

Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:16 IST

Sep `12`, `2026`

UK REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 12, 19:56 IST

SG REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 12, 21:45 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:15 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 12, 20:10 IST

JP REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 12, 21:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:57 IST

IND REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 12, 20:01 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.US REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 11-SEP-2026
Sep 11, 22:58 IST

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - US Region

Completed - The scheduled maintenance has been completed.
Sep 12, 13:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:30 IST

Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:10 IST

[AGENT PLATFORM] v1.8.10 Release - US Region

Completed - The scheduled maintenance has been completed.
Sep 12, 12:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:30 IST

Scheduled - We will be deploying Agent Platform v1.8.10 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 19:34 IST

DE REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 12, 09:31 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:30 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:54 IST

EU REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 12, 09:31 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:30 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:53 IST

UAE REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 12, 09:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:30 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:55 IST

Sep `11`, `2026`

US REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 11-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 11, 23:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:30 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:27 IST

JP REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 11-SEP-2026

Completed - Cancelled!
Sep 11, 18:05 IST

Update - Cancelling the schedule as we will be deploying v1.6.2 shortly - we will notify here when v1.6.2 is scheduled for deployment.

Apologies for the confusion created.
Sep 11, 18:05 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 12:40 IST

Sep `10`, `2026`

DE REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 10, 23:59 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 21:58 IST

IND REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 10, 23:59 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:59 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 21:58 IST

UAE REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 10, 23:58 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:58 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 21:57 IST

[ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 10, 20:40 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:40 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 19:39 IST

Sep `9`, `2026`

No incidents reported.

Sep `8`, `2026`

[ARTEMIS v1.6.0] Agent Platform v2 Production Deployment - 08-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 8, 19:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 17:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.0 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 16:34 IST

Sep `7`, `2026`

[AGENT PLATFORM] Hot fix upon v1.8.9 Release - US Region

Completed - The scheduled maintenance has been completed.
Sep 7, 18:12 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 17:12 IST

Scheduled - We will be deploying Agent Platform v1.8.9 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 7, 17:11 IST

Sep `6`, `2026`

No incidents reported.

Sep `5`, `2026`

No incidents reported.

Sep `4`, `2026`

XO v10.29.0 & AI For Service v11.28.0 Critical Hotfix in the DE Region - 04-SEP-2026

Completed - The scheduled maintenance has been completed.
Sep 4, 11:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:30 IST

Scheduled - We will be deploying a hotfix to the DE region to resolve an issue affecting email-channel responses and to improve voice-bot speech recognition accuracy.

No action is required on your part, and no disruption is expected. We'll confirm here once the deployment is complete.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 3, 22:14 IST

Related

Past Incidents

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