All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - Europe (London) Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - Europe (Frankfurt) Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - Middle East (UAE) Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administrator Application Operational
Region - KSA Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - India Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Analytics Operational
Region - Singapore Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region-Japan Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - APAC (Syndey) Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
SmartAssist - USA Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - Europe ( London) Operational
SmartAssist - Europe ( London) Operational
SmartAssist - Europe (Frankfurt) Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - India Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - Japan Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - APAC (Syndey) Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SearchAssist - USA Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - Europe (Frankfurt) Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - Middle East (UAE) Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - Japan Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - APAC ( Sydney) Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
Artemis - USA Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - EU Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - DE Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - UAE Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - IND Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - JP Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - AU Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - SG Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Agent Platform - USA Operational
Agentic App Operational
Tool Operational
Model Studio Operational
Prompt Studio Operational
EvaluationStudio Operational
Admin Operational
Dataset Operational
Search AI Operational
Agent Platform - Europe (Frankfurt) Operational
Agentic App Operational
Tool Operational
Model Studio Operational
Prompt Studio Operational
EvaluationStudio Operational
Admin Operational
Dataset Operational
Search AI Operational
Agent Platform - Japan Operational
Agentic Apps Operational
Tool Operational
Model Studio Operational
Prompt Studio Operational
EvaluationStudio Operational
Admin Operational
Dataset Operational
Search AI Operational
AI for Process (AI4P) - USA Operational
Workflows Runtime Operational
AI for Process Builder Operational
Trigger Health Operational
AI for Work - USA Operational
AI for Work - USA Operational
AI For Retail Operational
AI for Retail Operational
Bot Channels - In all Regions Operational
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
Slack Operational
Third-party services we use Operational
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
Google ASR/TTS Operational
Amivoice ASR Operational
AWS Polly TTS Operational
Microsoft Bot Framework Operational
Zendesk Operational
OpenAI Operational
Kore.ai Support Portal Operational
Deepgram Operational
Kore.ai Community Portal Operational
Genesys Operational
Region - US Central Operational
Bot Builder Operational
Bot uptime Operational
Bot Administration Application Operational
Kore IVR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AI4 Service Search AI (XO-11) 11.29.0 Critical Hotfix in the US Region - 13-OCT-2026 Oct 13, 2026 10:00-13:00 IST

We are applying an urgent Hotfix on AI4 Service Search AI (XO-11) -11.29.0 the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Search :
A fix is being deployed to address the needsFileParsing Logic for Decoupled Sources During Chunk Extraction

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted on Oct 12, 2026 - 18:38 IST

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - US Region Oct 17, 2026 10:30-13:30 IST

The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

Downloadable Pre-release notes will be uploaded shortly.
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Oct 09, 2026 - 14:59 IST

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - US-Central Region Oct 18, 2026 09:00-12:00 IST

The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

Downloadable Pre-release notes will be uploaded shortly.
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Oct 09, 2026 - 15:01 IST

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - IND Region Oct 18, 2026 20:00-23:00 IST

The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

Downloadable Pre-release notes will be uploaded shortly.
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Oct 09, 2026 - 15:03 IST

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - EU Region Oct 21, 2026 07:00-10:00 IST

The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

Downloadable Pre-release notes will be uploaded shortly.
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Oct 09, 2026 - 15:05 IST

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - DE Region Oct 22, 2026 09:00-12:00 IST

The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

Downloadable Pre-release notes will be uploaded shortly.
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Oct 09, 2026 - 15:07 IST

Oct 13, 2026

No incidents reported today.

Oct 12, 2026

Experiencing an outage on our UAE Instance with XO10 and XO11
Resolved - This incident has been resolved.
Oct 12, 13:43 IST
Monitoring - We identified the issue and monitoring the progress.
Oct 12, 13:34 IST
Investigating - We are currently investigating the issue.
Oct 12, 13:28 IST
UAE Region Service Disruption with XO10 Platform on 12th October 2026, 10AM GST
Resolved - This is to notify you that our UAE service experienced a disruption on 12 October 2026 from 10:00 AM to 10:25 AM GST with XO10 Platform. The disruption has been resolved, and the service is operating normally.

We apologize for the inconvenience caused.
Oct 12, 11:30 IST
[AGENT PLATFORM] v1.8.12 Release - DE Region
Completed - The scheduled maintenance has been completed.
Oct 12, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:00 IST
Scheduled - We will be deploying Agent Platform v1.8.12 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 10, 10:49 IST

Oct 11, 2026

Kore.ai {Artemis} v1.8.0 PROD deployment - [11-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 11, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.0 PROD Release during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 11, 08:25 IST
Kore.ai {Artemis} v1.8.0 PROD deployment - [11-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 11, 14:00 IST
Update - Devops team is troubleshooting issues they have encountered and they anticipate completing the deployment by 2PM IST. We apologise for any inconveniences caused.
Oct 11, 13:09 IST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 11, 11:11 IST
Update - The maintenance activity is progressing and requires additional time to complete the remaining deployment activities. The maintenance window has been extended by approximately one hour, with completion now expected by 1:00 PM IST.
Oct 11, 11:09 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.0 PROD Release during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 11, 08:23 IST

Oct 10, 2026

[AGENT PLATFORM] v1.8.12 Release - US Region
Completed - The scheduled maintenance has been completed.
Oct 10, 12:50 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:50 IST
Scheduled - We will be deploying Agent Platform v1.8.12 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 10, 10:46 IST

Oct 9, 2026

AI4 Service 11.29.0 Critical Hotfix in the IND Region - 08-OCT-2026
Completed - The scheduled maintenance has been completed.
Oct 9, 00:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 IST
Scheduled - We are applying an urgent Hotfix on AI4 Service (v11.29.0) for the IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Campaigns: Contact lists synced through an API can now sync every 5, 10, 15 or 30 seconds, which supports 100K contacts. Voice campaigns get a new Pre-dial Hook for select accounts.

Security: Admins can choose which roles get auto-logged-out, with the warning shown on every page. Adds Azure Key Vault key rotation and encryption for the AAConversation API.

Quality AI: Agent AI now sends conversation start, transfer and end events to Quality AI. Fixes calls not being scored, IVR audio counted as agent speech, and logs missing after an audit.

Agent desktop: Fixes the blank Workbin email, Supervisor View opening the wrong conversation, the missing agent Exit option, and closed chats stuck in the console (DE only).

Agent AI: Fixes NBA tiles missing from analytics and playbooks not detected in voice flows.

Platform: Fixes the fromAgent flag not reaching the SDK, false context-limit warning emails, and reports showing GMT instead of IST. LLM and Key Vault URLs now go through VPN (UAT only).

Impacted areas

Backend: koreserver, platform, KoreAgentAssist, AgentAI-Services, coaching-engine-ai, XOCampaign-Services

UI: smartassist-ui, agentai-conf-ui, agentdesktop-xo-frame

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 8, 15:59 IST

Oct 8, 2026

Kore.ai {Artemis} v1.7.3.01 patch deployment - [08-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 8, 19:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.3.01 patch during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 8, 16:14 IST
AI4 Service 11.29.0 Critical Hotfix in the US Region - 08-OCT-2026
Completed - The scheduled maintenance has been completed.
Oct 8, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 IST
Scheduled - We are applying an urgent Hotfix on AI4 Service (v11.29.0) for the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Campaigns: Contact lists synced through an API can now sync every 5, 10, 15 or 30 seconds, which supports 100K contacts. Voice campaigns get a new Pre-dial Hook for select accounts.

Security: Admins can choose which roles get auto-logged-out, with the warning shown on every page. Adds Azure Key Vault key rotation and encryption for the AAConversation API.

Quality AI: Agent AI now sends conversation start, transfer and end events to Quality AI. Fixes calls not being scored, IVR audio counted as agent speech, and logs missing after an audit.

Agent desktop: Fixes the blank Workbin email, Supervisor View opening the wrong conversation, the missing agent Exit option, and closed chats stuck in the console (DE only).

Agent AI: Fixes NBA tiles missing from analytics and playbooks not detected in voice flows.

Platform: Fixes the fromAgent flag not reaching the SDK, false context-limit warning emails, and reports showing GMT instead of IST. LLM and Key Vault URLs now go through VPN (UAT only).

Impacted areas

Backend: koreserver, platform, KoreAgentAssist, AgentAI-Services, coaching-engine-ai, XOCampaign-Services

UI: smartassist-ui, agentai-conf-ui, agentdesktop-xo-frame

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 8, 05:50 IST
AI4 Service 11.29.0 Critical Hotfix in the US Central Region - 08-OCT-2026
Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:01 IST
Scheduled - We are applying an urgent Hotfix on AI4 Service (v11.29.0) for the US_AZ region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Campaigns: Contact lists synced through an API can now sync every 5, 10, 15 or 30 seconds, which supports 100K contacts. Voice campaigns get a new Pre-dial Hook for select accounts.

Security: Admins can choose which roles get auto-logged-out, with the warning shown on every page. Adds Azure Key Vault key rotation and encryption for the AAConversation API.

Quality AI: Agent AI now sends conversation start, transfer and end events to Quality AI. Fixes calls not being scored, IVR audio counted as agent speech, and logs missing after an audit.

Agent desktop: Fixes the blank Workbin email, Supervisor View opening the wrong conversation, the missing agent Exit option, and closed chats stuck in the console (DE only).

Agent AI: Fixes NBA tiles missing from analytics and playbooks not detected in voice flows.

Platform: Fixes the fromAgent flag not reaching the SDK, false context-limit warning emails, and reports showing GMT instead of IST. LLM and Key Vault URLs now go through VPN (UAT only).

Impacted areas

Backend: koreserver, platform, KoreAgentAssist, AgentAI-Services, coaching-engine-ai, XOCampaign-Services

UI: smartassist-ui, agentai-conf-ui, agentdesktop-xo-frame

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 8, 05:53 IST
[v11.29.0 - Hotfix] Urgent AI For Service Hotfix - DE Region [08-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 8, 10:03 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 IST
Scheduled - We will be deploying an urgent Hotfix in the DE region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

Root cause: Closed chats weren't being removed from the agent console. They still counted toward the 5-chat limit, so agents got blocked from new chats and couldn't log off.

Code fix: Cleanup of stale cached chats in the conversation queue when a chat ends

Impacted Areas :
After-call work (ACW) on: ended chats disappear from the console
ACW off: ended chats disappear from the console
Ended chats no longer count toward the 5-chat limit
Agents can log off without errors
Oct 8, 05:47 IST
[v11.29.0 HF] AI4Service Urgent fix - XO11 - UAE Region [08-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 8, 10:02 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 IST
Scheduled - We are applying an urgent Hotfix on XO 11.27.0 in the UAE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

We are currently addressing an issue Mashreq's LLM and Azure Key Vault traffic has to go through new VPN-based API gateway endpoints, and some of them use private/self-signed TLS certificates. This change adds a CA certificate for each gateway host, so HTTPS certificates are still checked properly.

Impacted Areas:
KeyServer/lib/utils/keyVaultGatewayMapper.js (BYOK). The gateway token fetch and the wrap/unwrap/getKey/getKeyVersions calls now use a CA-trusted HTTPS agent, set by the ca field in config.request.kstore (falls back to default; unchanged if no CA is set). Applies to Mashreq XO11, UAT first. there will be no downtime due to this deployment.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 8, 05:28 IST

Oct 7, 2026

Kore.ai {Artemis} v1.7.3 patch deployment - [07-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 7, 19:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 18:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.3 patch during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 7, 16:04 IST
Kore.ai {Artemis} v1.7.3 patch deployment - [07-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 7, 10:20 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:20 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.3 patch during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 7, 07:16 IST

Oct 6, 2026

AI4S (XO-11) -11.29.0 Critical Hotfix in the EU Region - 05-SEP-2026
Completed - The scheduled maintenance has been completed.
Oct 6, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:00 IST
Scheduled - We are applying an urgent Hotfix on XO v11.29.0 in the EU region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Handing user bot message in Voice Flow.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 5, 20:38 IST

Oct 5, 2026

All regions - Possible intermittent issues with Kore app and OpenAI integrations.
Resolved - OpenAI has mitigated the issue affecting ChatGPT conversations and is monitoring recovery. We do not see any further errors being reported by OpenAI for this issue.
Oct 5, 23:48 IST
Monitoring - Dear Users,
This is to let you know that we have received a notification from OpenAI status page that there is elevated error rates observed for ChatGPT - Conversations & FedRAMP components. It may be impacting some Kore bots if OpenAI integration has been used.
We are tracking the incident on their status page: https://status.openai.com/incidents/9rt7tbmk
Oct 5, 22:57 IST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Kore.ai {Artemis} v1.7.2.01 patch deployment - IND region [02-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 3, 01:46 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:45 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.2.01 patch during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 2, 23:38 IST
Kore.ai {Artemis} v1.7.2.01 patch deployment - US and DE regions [02-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 3, 01:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:45 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.2.01 patch during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 2, 22:44 IST

Oct 2, 2026

Oct 1, 2026

Kore.ai {Artemis} v1.7.2 patch deployment - [01-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 1, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.2 patch during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 1, 08:49 IST
[v11.29.0 - Hotfix] Urgent AI For Service Hotfix - DE Region [01-OCT-2026]
Completed - The scheduled maintenance has been completed.
Oct 1, 11:54 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:54 IST
Scheduled - We will be deploying an urgent Hotfix in the DE region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

Fixed an issue where context limit warning notifications incorrectly included Agent users. A platform fix is being deployed to exclude them from these notifications.
Enhanced the platform to add an agent indicator for all agent messages in the Mobile SDK when using Custom Botkit as the Agent Integration.
Oct 1, 09:52 IST
All regions - Possible intermittent issues with Kore app and OpenAI integrations.
Resolved - OpenAI is not currently reporting any issues since the mitigation was implemented. If you need assistance, please contact our Support Team.
Oct 1, 02:24 IST
Update - The OpenAI team has moved the incident to Monitoring after implementing a mitigation. We will continue tracking it from our end until the issue is fully resolved.
Oct 1, 00:08 IST
Update - OpenAI has implemented an initial mitigation, resulting in improved API latency. Their team continues to investigate the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts.
Sep 30, 23:45 IST
Monitoring - Dear Users,
This is to let you know that we have received a notification from OpenAI status page that there is elevated latency observed for few of the APIs. It may be impacting some Kore bots if OpenAI integration has been used.
We are tracking the incident on their status page: https://status.openai.com/incidents/d5c9gbfh
Sep 30, 23:43 IST

Sep 30, 2026

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - KSA Region
Completed - The scheduled maintenance has been completed.
Sep 30, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:00 IST
Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.


During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 18, 15:50 IST
Kore.ai {Artemis} v1.7.1 Hotfix deployment - US_AZ region [30-SEP-2026]
Completed - The scheduled maintenance has been completed.
Sep 30, 11:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:45 IST
Scheduled - his is to inform our ARTEMIS users that we will be deploying v1.7.1 Hotfix in the US_AZ PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 30, 10:09 IST
XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - UAE Region
Completed - The scheduled maintenance has been completed.
Sep 30, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 07:00 IST
Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.


During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 18, 15:49 IST
All regions - Possible intermittent issues with Kore app and OpenAI integrations.
Resolved - OpenAI is not currently reporting any issues since the mitigation was implemented. If you need assistance, please contact our Support Team.
Sep 30, 03:04 IST
Update - We are continuing to monitor for any further issues.
Sep 30, 02:14 IST
Update - The OpenAI team has moved the incident to Monitoring after implementing a mitigation. We will continue tracking it from our end until the issue is fully resolved.
Sep 30, 01:21 IST
Monitoring - Dear Users,
This is to let you know that we have received a notification from OpenAI status page that there are elevated errors observed for multiple components. It may be impacting some Kore bots if OpenAI integration has been used.
We are tracking the incident on their status page: https://status.openai.com/incidents/35y48hbm
Sep 30, 00:16 IST

Sep 29, 2026

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - JP Region
Completed - The scheduled maintenance has been completed.
Sep 29, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:00 IST
Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.


During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 18, 15:48 IST
[AGENT PLATFORM] v1.8.11 Release - JP Region
Completed - The scheduled maintenance has been completed.
Sep 29, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 18:00 IST
Scheduled - We will be deploying Agent Platform v1.8.11 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 25, 20:05 IST
AI4 Service Platform (XO-10/XO-11) /Search AI (XO-11) -10.30.1/11.29.0 Critical Hotfix in the US Region - 29-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 29, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:30 IST
Scheduled - We are applying an urgent Hotfix on AI4 Service Platform (XO-10/XO-11) /Search AI (XO-11) -10.30.1/11.29.0 the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Platform :
A fix is being deployed to address an issue where some media attachments are not being delivered through the IVR channel. The fix corrects attachment filename handling for media URLs without file extensions.

Search :
A fix is being deployed to address an issue where documents synced through the Salesforce Connector are visible in Search AI but their content is not retrieved correctly. The fix addresses document content/chunk mapping during retrieval for affected Salesforce-synced documents.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 29, 09:01 IST
XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - EU Region
Completed - The scheduled maintenance has been completed.
Sep 29, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 07:00 IST
Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.


During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 18, 15:46 IST
Kore.ai {Artemis} v1.7.1 patch deployment - US region [29-SEP-2026]
Completed - The scheduled maintenance has been completed.
Sep 29, 09:54 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:05 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.1 in the US PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 29, 09:03 IST
Kore.ai {Artemis} v1.7.1 patch deployment - IND & DE regions [29-SEP-2026]
Completed - The scheduled maintenance has been completed.
Sep 29, 09:02 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:15 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.1 in the IND & DE PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 29, 08:11 IST
[v10.30.0 / v11.29.0 - Hotfix] Urgent AI For Service Hotfix - DE Region [29-SEP-2026]
Completed - The scheduled maintenance has been completed.
Sep 29, 09:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 IST
Scheduled - We will be deploying an urgent Hotfix in the DE region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We are addressing the issue where Composite Entity detection is failing after publishing the bots where ML_languageSupportViaML advanced NLP setting is enabled, for the French language. Downtime expected for the deployment.

Impact Areas :
Users interacting with the published French bot cannot successfully provide valid values for composite entity nodes, causing the dialog flow to fail or repeatedly prompt.
Sep 28, 23:06 IST
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