All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
99.94 % uptime
Today
Bot uptime Operational
90 days ago
99.94 % uptime
Today
APIs Operational
90 days ago
99.94 % uptime
Today
Bot Builder Operational
90 days ago
99.94 % uptime
Today
Bot Administration Application Operational
90 days ago
99.94 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.96 % uptime
Today
Bot Uptime Operational
90 days ago
99.96 % uptime
Today
APIs Operational
90 days ago
99.96 % uptime
Today
Bot Builder Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application Operational
90 days ago
99.96 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
74.74 % uptime
Today
Bot Uptime Operational
90 days ago
74.74 % uptime
Today
APIs Operational
90 days ago
74.74 % uptime
Today
Bot Builder Operational
90 days ago
74.74 % uptime
Today
Bot Administrator Application Operational
90 days ago
74.74 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
99.98 % uptime
Today
Kore IVR Operational
90 days ago
99.98 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.98 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.93 % uptime
Today
Nuance Operational
90 days ago
99.94 % uptime
Today
Kore IVR Operational
90 days ago
99.9 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.94 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.94 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
99.99 % uptime
Today
Agent Platform - USA Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
99.99 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
99.99 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Japan Operational
90 days ago
99.99 % uptime
Today
Agentic Apps Operational
90 days ago
99.94 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
100.0 % uptime
Today
Workflows Runtime Operational
90 days ago
100.0 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AI4S (XO-11) -11.23.1 Critical Hotfix in JP Region - 28-APR-2026 Apr 29, 2026 18:00-21:00 IST

We are applying an urgent Hotfix on XO v11.23.1 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted on Apr 28, 2026 - 17:52 IST

[AGENT PLATFORM] v1.8.2 Release - JP Region Apr 29, 2026 18:00-21:00 IST

We will be deploying Agent Platform v1.8.2 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Apr 28, 2026 - 17:55 IST

XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - EU Region Apr 30, 2026 07:00-10:00 IST

Update - Please be informed that we pushed the EU AI4S PROD region release from 28-APR to 30-APR.
Apr 27, 2026 - 00:40 IST
Scheduled - The Release for XO (10.25.0/11.24.0) /XO Contact Center (v3.24.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.0 / v11.24.0 and XOCCAI v3.24.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 21, 2026 - 14:48 IST
Apr 29, 2026
XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - UAE Region
Completed - The scheduled maintenance has been completed.
Apr 29, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:00 IST
Scheduled - The Release for XO (10.25.0/11.24.0) /XO Contact Center (v3.24.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.0 / v11.24.0 and XOCCAI v3.24.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 21, 14:50 IST
SaaS US Region - Issues observed with analytics and dashboard sync.
Resolved - This incident has been resolved.
Apr 29, 00:24 IST
Update - Update - We continue to work with AWS to remediate the issue.

Revised impact assessment:
1. The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved.
2. Ability to export dashboard data may be impacted.
3. Custom dashboards may also be impacted.
Apr 28, 23:41 IST
Identified - Dear Users,
In our US region, we are observing a sync failure with our data-lake that caters to dashboards and analytics. We are engaged with AWS to understand the root cause and remediate as soon as possible.
Impact: The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved.
Apr 28, 21:18 IST
Apr 28, 2026
Recurrence - Issues observed with Azure Open AI may be impacting Kore bots
Resolved - Update - The error rates have significantly improved as per our internal monitoring. Except for 1-2 LLM errors every 5 minutes, we do not see much Platform wide issue for Azure LLM failures. Hence we are closing this incident.
We will continue to monitor the system for further errors and we will keep our users updated in case we see any recurrence pattern.
Apr 28, 22:33 IST
Update - Dear users,
We are observing a reduction in the frequency of errors but we still see LLM errors via our internal monitoring. Please be assured that we are keeping a watch on this and we will continue to keep you posted.
Apr 28, 21:08 IST
Monitoring - Dear users,

We have incoming reports from several customers and developers that Microsoft Azure APIs are not working.

Microsoft did not put out any status update. But through publicly available information, it is evident that there are issues being observed currently.

After yesterday, apparently there is a recurrence.
We are monitoring at our end every hour, and we will keep you updated on our observations.

Please note that although our bots may be impacted if Microsoft Azure services are being consumed, this issue is not from our end.
Apr 28, 20:09 IST
Major outage on our IND Region with XOCC
Resolved - This incident has been resolved.
Apr 28, 12:37 IST
Monitoring - We identified the issue and a solution has been implemented. Currently, we are monitoring the situation
Apr 28, 11:20 IST
Investigating - We are seeing an outage with our XOCC, where customers are seeing the error "OOM command not allowed when used memory > maxmemory."

We will keep you updated as soon as we progress.
Apr 28, 11:17 IST
Issues observed with Azure Open AI may be impacting Kore bots
Resolved - This incident has been resolved.
Apr 28, 10:49 IST
Monitoring - Based on our monitoring, we don't see any further failures on our end.
Apr 28, 09:27 IST
Update - Update - we continue to observe intermittent failures while calling Azure OpenAI APIs.
We are monitoring and will inform as soon as we observe stability of the Azure OpenAI APIs.
Apr 28, 04:30 IST
Identified - Dear Users,

This is to keep you updated that we have a lot of reports coming in for Azure OpenAI failures. We would like to inform the users that the issue is not from Kore’s end.

Azure OpenAI has not declared any outage at their end yet but we have confirmed that the APIs when called from tools like postman are erroring out.

We would like to additionally call out that this incident is different from the dashboard or analytics issue we are mitigating on another incident thread.
Apr 28, 03:54 IST
XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - DE Region
Completed - The scheduled maintenance has been completed.
Apr 28, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:00 IST
Update - Please be informed thta we have pushed the DE AI4S PROD release from 27-APR to 28-APR.
Apr 27, 00:38 IST
Scheduled - The Release for XO (10.25.0/11.24.0) /XO Contact Center (v3.24.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.0 / v11.24.0 and XOCCAI v3.24.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 21, 14:41 IST
SaaS US Region - Intermittent issues observed with loading analytics dashboards
Resolved - This incident has been resolved.
Apr 28, 05:29 IST
Update - We are continuing to work on a fix for this issue.
Apr 28, 04:31 IST
Update - Apologies that it is taking more time than anticipated. We are continuing to investigate. Thank you for your patience while we work on remediating the issue.
Apr 28, 02:49 IST
Update - We are continuing to investigate on high priority. We will keep you updated on the resolution of the issue.
Apr 28, 01:56 IST
Identified - Dear Users,
We would like to inform that we are observing intermittent issues while loading few of our our analytics/dashboards. There is no impact observed for the end users of the bot. So the bot availability or run-time should not be a concern.
We are investigating the matter on high priority and will keep you posted on the resolution of the issue.
Apr 28, 01:32 IST
Apr 27, 2026
XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - AU Region
Completed - The scheduled maintenance has been completed.
Apr 27, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 19:00 IST
Scheduled - The Release for XO (10.25.0/11.24.0) /XO Contact Center (v3.24.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.0 / v11.24.0 and XOCCAI v3.24.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 21, 14:45 IST
[AGENT PLATFORM] v1.8.2 Release - DE Region
Completed - The scheduled maintenance has been completed.
Apr 27, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 27, 07:20 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 27, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 27, 06:19 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 08:00 IST
Scheduled - We will be deploying Agent Platform v1.8.2 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 28, 08:00 IST
[AGENT PLATFORM] v1.8.2 Release - IND Region
Completed - The scheduled maintenance has been completed.
Apr 27, 01:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 23:30 IST
Scheduled - The Agent Platform deployment activity is still in progress and requires additional time to complete final rollout and validation steps. The maintenance window has been extended by approximately two more hours to ensure the transition is completed in a stable and controlled manner.

Services remain operational, and our teams are continuing to monitor the activity closely.
Apr 26, 23:26 IST
Apr 26, 2026
XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - IND Region
Completed - The scheduled maintenance has been completed.
Apr 26, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 20:00 IST
Scheduled - The Release for XO (10.25.0/11.24.0) /XO Contact Center (v3.24.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.0 / v11.24.0 and XOCCAI v3.24.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 21, 14:39 IST
[AGENT PLATFORM] v1.8.2 Release - IND Region
Completed - The scheduled maintenance has been completed.
Apr 26, 22:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 20:30 IST
Scheduled - We will be deploying Agent Platform v1.8.2 in IND region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 24, 22:01 IST
Apr 25, 2026
[AGENT PLATFORM] v1.8.2 Release - US Region
Completed - The scheduled maintenance has been completed.
Apr 25, 13:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 11:30 IST
Scheduled - We will be deploying Agent Platform v1.8.2 in US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 24, 21:59 IST
XO Platform Release (10.25.0/11.24.0) /XO Contact Center (v3.24.0) - US Region
Completed - The scheduled maintenance has been completed.
Apr 25, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 10:30 IST
Scheduled - The Release for XO (10.25.0/11.24.0) /XO Contact Center (v3.24.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.0 / v11.24.0 and XOCCAI v3.24.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 21, 14:32 IST
Apr 24, 2026
Inbound & Outbound Call Failures – JP Instance
Resolved - Inbound and outbound traffic are currently stable from our end. While the issue has been resolved, we'll continue to monitor the situation to ensure stability
Apr 24, 16:06 IST
Investigating - We are currently investigating an issue impacting calls on the JP instance. Users may experience failures or delays when attempting to place calls.

Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Apr 24, 15:10 IST
Microsoft Speech Service Degradation Impacting IVR
Resolved - This incident has been resolved.
Apr 24, 12:26 IST
Identified - An issue with Microsoft ASR confidence scores in the East region has been reported by multiple customers using our BankAI solution over IVR.

This has been identified as an issue from Microsoft’s end. During our working session, the Microsoft support team acknowledged the problem and is actively working on a fix, although it has not yet been reflected on their status page.

For BankAI customers, as an interim mitigation, we have i implemented workaround by handling the minimum confidence score.

Other Kore customers using Microsoft ASR in the US East region and relying on confidence scores may also experience similar issues.
A possible workaround can be to reduce the minimum confidence score threshold (e.g., set it to 0.01) to allow calls to proceed and minimize impact.
Apr 24, 01:01 IST
Inbound & Outbound Call Failures – JP Instance
Resolved - This incident has been resolved.
Apr 24, 12:21 IST
Monitoring - The issue has been identified and mitigated. We will continue to monitor the system to ensure stability.
Apr 24, 11:35 IST
Investigating - We are currently investigating an issue impacting calls on the JP instance. Users may experience failures or delays when attempting to place calls.

Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Apr 24, 11:16 IST
Apr 23, 2026
Generic maintenance notification in regards to documentation site- Kore.ai
Completed - The scheduled maintenance has been completed.
Apr 23, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 11:00 IST
Scheduled - Our documentation site at https://docs.kore.ai/ will undergo scheduled maintenance on April 23, 2026, from 11:00 AM to 1:30 PM IST.

The site may be intermittently unavailable during this window. During this maintenance window you refer to our Community and Academy resources for information about our products.

We apologize for any inconvenience this may cause.
Apr 22, 23:23 IST
Apr 22, 2026
SearchAI Service Impact with the XO11/UXO
Resolved - The issue has been fixed, and we are currently monitoring the progress.
Apr 22, 13:49 IST
Identified - Our SearchAI services were impacted and experiencing intermittent disruptions specific to the Knowledge Chunk retrievals. We identified the issue and working on fixing it
Apr 22, 13:39 IST
Apr 21, 2026
AI4S (XO-11) -11.23.1 Critical Hotfix in DE Region - 21-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 21, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 08:00 IST
Scheduled - We are applying an urgent Hotfix on XO v11.23.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 21, 00:55 IST
Apr 20, 2026
XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- JP Region
Completed - The scheduled maintenance has been completed.
Apr 20, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 18:00 IST
Update - We changed the date of deployment based on customers' feedback
Apr 16, 10:41 IST
Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Apr 16, 09:12 IST
[Agent Platform] Critical Hotfix - JP v1.8.1.02 [20-APR-2026]
Completed - The scheduled maintenance has been completed.
Apr 20, 19:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 17:00 IST
Scheduled - Maintenance will begin as scheduled in 120 minutes.
Apr 20, 17:00 IST
AI4S (XO-11) -11.23.1 Critical Hotfix in DE Region - 20-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 20, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 07:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 08:18 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 07:00 IST
Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 08:10 IST
[Agent Platform] Critical Hotfix - DE v1.8.1.02 [20-APR-2026]
Completed - The scheduled maintenance has been completed.
Apr 20, 09:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 07:00 IST
Update - Maintenance will begin as scheduled in 120 minutes.
Apr 18, 11:18 IST
Scheduled - Maintenance will begin as scheduled in 120 minutes.
Apr 18, 11:16 IST
Apr 19, 2026

No incidents reported.

Apr 18, 2026
AI4S (XO-11) -11.23.1 Critical Hotfix in US Region - 18-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 18, 15:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:00 IST
Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 11:10 IST
[Agent Platform] Critical Hotfix - US v1.8.1.02 [18-APR-2026]
Completed - The scheduled maintenance has been completed.
Apr 18, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 11:00 IST
Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 IST
Apr 17, 2026
AI4S (XO-11) -11.23.1 Critical Hotfix in US Region - 17-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 17, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.23.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 17, 09:51 IST
Apr 16, 2026
AI4S (XO-11) -11.23.1 Critical Hotfix in DE Region - 16-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 IST
Scheduled - We are applying an urgent Hotfix on XO v11.23.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 15, 22:51 IST
Apr 15, 2026
[Agent Platform] Critical Hotfix - US v1.8.1 [15-APR-2026]
Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 IST
Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:52 IST
Version Rollback – JP Production Region [15-APR-2026]
Completed - The scheduled maintenance has been completed.
Apr 15, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:15 IST
Scheduled - Following the deployment performed last night in the JP region, we have identified issues within specific XO v11 modules (Case Management). To ensure immediate stability, we are reverting the environment to the previous stable version - XO v10.23.1/ v11.22.1 and XOCC v3.22.1

User Impact: Utilizing our Blue-Green deployment model, we are shifting traffic back to the stable environment seamlessly. There is no downtime associated with this action. The platform remains fully operational.

Rollback Initiation: 10:15 AM IST
Rollback End-time: 11:00AM IST

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Apr 15, 10:08 IST
XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- UAE Region
Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 IST
Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:19 IST
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