Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.
Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
Completed -
The scheduled maintenance has been completed.
Jul 27, 13:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:00 IST
Scheduled -
Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
Completed -
The scheduled maintenance has been completed.
Jul 27, 11:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 08:00 IST
Scheduled -
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.
Completed -
The scheduled maintenance has been completed.
Jul 22, 00:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 IST
Scheduled -
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.
Completed -
The scheduled maintenance has been completed.
Jul 20, 17:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:00 IST
Scheduled -
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.
Completed -
The scheduled maintenance has been completed.
Jul 15, 00:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 21:00 IST
Scheduled -
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.
Completed -
The scheduled maintenance has been completed.
Jul 14, 11:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 08:00 IST
Scheduled -
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.
Resolved -
A service disruption was observed with the SmartAssist and AgentAssist console on 14 July 2024. The issue was observed between 14 July at 03:58 AM IST ( 7:28AM JST) and 6:00 AM IST ( 9:30AM JST). The issue is already resolved and there was no recurrence observed.
Jul 14, 03:58 IST
Completed -
The scheduled maintenance has been completed.
Jul 13, 23:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 20:00 IST
Scheduled -
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.
Completed -
The scheduled maintenance has been completed.
Jul 13, 14:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 11:00 IST
Scheduled -
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.
Completed -
The scheduled maintenance has been completed.
Jul 13, 13:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 10:00 IST
Scheduled -
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.