Kore.ai Inc Status

Oct `29`, `2026`

No incidents reported today.

Oct `28`, `2026`

Kore.ai {Artemis} v1.8.3 PROD deployment - [28-OCT-2026] UAE and IND Regions

Completed - The scheduled maintenance has been completed.
Oct 28, 12:15 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 10:15 IST

Scheduled - Please be informed that the maintenance that we started earlier today is still work in progress. We anticipate the deployment of v1.8.3 to complete in a couple of hours.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 28, 10:12 IST

Kore.ai {Artemis} v1.8.3 PROD deployment - [28-OCT-2026] US, DE, UAE and IND Regions

Completed - The scheduled maintenance has been completed.
Oct 28, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 07:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.3 PROD Release during this time and we are extending the window for internal troubleshooting and testing purpose.

You can find the Rlease notes in the official platform.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 27, 22:48 IST

Oct `27`, `2026`

No incidents reported.

Oct `26`, `2026`

No incidents reported.

Oct `25`, `2026`

No incidents reported.

Oct `24`, `2026`

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - SG Region

Completed - The scheduled maintenance has been completed.
Oct 24, 21:01 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 18:01 IST

Scheduled - The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.1 / v11.29.1 and XOCCAI v3.29.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 24, 17:29 IST

Kore.ai {Artemis} v1.8.2 PROD deployment - [24-OCT-2026]

Completed - The scheduled maintenance has been completed.
Oct 24, 21:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 18:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.2 PROD Release during this time and we are extending the window for internal troubleshooting and testing purpose.

You can find the Rlease notes in the official platform.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 23, 23:46 IST

Kore.ai {Artemis} v1.8.2 PROD deployment - [24-OCT-2026]- DE, IND and EU region

Completed - The scheduled maintenance has been completed.
Oct 24, 11:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 08:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.2 PROD Release during this time and we are extending the window for internal troubleshooting and testing purpose.

You can find the Rlease notes in the official platform.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 23, 23:45 IST

Oct `23`, `2026`

US Region - Artemis - Observing issues with analytics and dashboard loading

Resolved - This incident has been resolved.
Oct 23, 23:05 IST

Identified - Dear Users,

We are observing issues with the loading of the analytics and dashboards of Artemis product in the US region.
There is no known impact to any run-time. So the end-users of the deployed solutions are not impacted.

We are working on remediating the issue on high priority. We appreciate your patience and understanding while we remediate this issue.
Oct 23, 21:30 IST

Kore.ai {Artemis} v1.8.2 PROD deployment - [23-OCT-2026]- US Region - Extended window

Completed - The scheduled maintenance has been completed.
Oct 23, 20:45 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 18:45 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.2 PROD Release during this time and we are extending the window for internal troubleshooting and testing purpose.

You can find the Rlease notes in the official platform.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 23, 18:41 IST

AI4 Service 11.29.0 Critical Hotfix in the SG Region - 23-OCT-2026

Completed - The scheduled maintenance has been completed.
Oct 23, 20:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 18:00 IST

Scheduled - We are applying an urgent Hotfix on AI4 Service (v11.29.0) for the US_AZ region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

This Hotfix is to resolve the data count mismatch.Impact Area: Conversation Flow Path Dashboard (specifically affecting Self-Service and Drop-off reporting analytics).Resolution: The underlying race condition during flow tag updates has been fixed, fully synchronizing dashboard metrics and restoring accurate reporting.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 22, 13:58 IST

Kore.ai {Artemis} v1.8.2 PROD deployment - [23-OCT-2026]- US Region

Completed - The scheduled maintenance has been completed.
Oct 23, 18:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:30 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.2 PROD Release during this time and we are extending the window for internal troubleshooting and testing purpose.

You can find the Rlease notes in the official platform.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 23, 17:27 IST

Kore.ai {Artemis} v1.8.2 PROD deployment - [23-OCT-2026]- US Region

Completed - The scheduled maintenance has been completed.
Oct 23, 16:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 14:30 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.2 PROD Release during this time.

You can find the Rlease notes in the official platform.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 23, 14:28 IST

XO-11 Search (11.29.1) Critical Hotfix in the US Region - 23-OCT-2026

Completed - The scheduled maintenance has been completed.
Oct 23, 12:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 10:00 IST

Scheduled - We are applying the XO-11 Search (11.29.1) Critical Hotfix - the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Issue Addressed:
Extends the Invision Community connector in SearchAssist to index Articles (/cms/records/{database_id}) and Exchanges / Downloads (/downloads/files), in addition to existing Forums.
Supports BU-specific configuration (enabled only for required BUs).

Impact Areas:
Invision Community Connector
Data Ingestion & Indexing
BU Configuration
Regression Scope

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 23, 07:49 IST

Oct `22`, `2026`

AI4S (XO-11) -11.29.1 Critical Hotfix in IND Region - 22-OCT-2026

Completed - The scheduled maintenance has been completed.
Oct 22, 23:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 IST

Scheduled - We are applying an urgent Hotfix on XO-11 v11.29.1 in IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Enforced request sequencing (seq_message_to_bot) for call-disconnection and exit flows so requests are processed sequentially, preventing parallel execution and race conditions in CS.

When moving an email conversation to the workbin, agent identifiers (aId / iId) were not being retained in email_workbin, causing the conversation to disappear from the agent's personal view and omit agent metadata in the supervisor view.

Impacted Areas
Call Disconnect & Exit Flows, Session Closures, Callbacks & Transfers.
Agent Desktop (Email), Supervisor Console.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 22, 18:46 IST

Investigating: Dutch-language bot requests failing in DE Region

Resolved - The issue has been resolved around 1:52 PM IST hours.
Oct 22, 15:41 IST

Monitoring - The issue has been resolved and we are monitoring the progress
Oct 22, 14:00 IST

Identified - Following the DE region release of XO/UXO Platform Version 10.30.1/11.29.1, the Dutch Language Bots are returning errors. We identified the issue and working on resolving it.
Oct 22, 13:47 IST

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) Critical Hotfix in the US Region - 22-OCT-2026

Completed - The scheduled maintenance has been completed.
Oct 22, 15:15 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 13:15 IST

Scheduled - We are applying an urgent Hotfix on XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Auto Acceptance reverting to Manual mode (XO10)

An issue was identified where Auto Acceptance, once configured, was not taking effect — incoming requests were being processed in Manual Acceptance mode, and previously saved configuration settings were not displaying correctly when the configuration page was revisited. This has been fixed. Auto Acceptance now applies correctly when enabled, and saved settings persist and display as expected.

Impact areas / what to know

This is a corrective and restore intended behavior; no configuration changes are required on your side.
If you previously configured Auto Acceptance and worked around the issue manually, you may wish to re-verify your settings display correctly after this release.
No other modules are affected.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 22, 12:54 IST

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - DE Region

Completed - The scheduled maintenance has been completed.
Oct 22, 10:45 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:45 IST

Scheduled - The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.1 / v11.29.1 and XOCCAI v3.29.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 9, 15:07 IST

Kore.ai {Artemis} v1.8.1.03 PROD deployment - [22-OCT-2026]- DE Region

Completed - The scheduled maintenance has been completed.
Oct 22, 09:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.1.03 PROD Release during this time.

Hotfix Rationale: This hotfix urgently addresses severe production-blocking workflow engine saturation while shipping time-sensitive latency and capability enhancements required for live real-time voice operations.

Voice Pipeline Impact: Integrates ElevenLabs V4 Turbo TTS and configurable filler-to-answer pauses (filler.pipelineAnswerGapMs) to reduce speech generation latency, prevent audio overlap, and enable streaming emotional cues.

Softphone & Access Impact: Launches shareable mobile softphone links with live SSE transcript streaming to enable secure external testing and agent calling over KoreVG without disrupting existing endpoint infrastructure.

Runtime Stability Impact: Resolves Artemis workflow queue bottlenecks and 60-second execution timeouts under high traffic to prevent aborted chat turns, eliminate tool call failures, and restore overall platform capacity.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 21, 19:18 IST

Oct `21`, `2026`

Kore.ai {Artemis} v1.8.1.03 PROD deployment - [21-OCT-2026]- US Azure

Completed - The scheduled maintenance has been completed.
Oct 21, 16:45 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 14:45 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.1.03 PROD Release during this time.

Hotfix Rationale: This hotfix urgently addresses severe production-blocking workflow engine saturation while shipping time-sensitive latency and capability enhancements required for live real-time voice operations.

Voice Pipeline Impact: Integrates ElevenLabs V4 Turbo TTS and configurable filler-to-answer pauses (filler.pipelineAnswerGapMs) to reduce speech generation latency, prevent audio overlap, and enable streaming emotional cues.

Softphone & Access Impact: Launches shareable mobile softphone links with live SSE transcript streaming to enable secure external testing and agent calling over KoreVG without disrupting existing endpoint infrastructure.

Runtime Stability Impact: Resolves Artemis workflow queue bottlenecks and 60-second execution timeouts under high traffic to prevent aborted chat turns, eliminate tool call failures, and restore overall platform capacity.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 21, 14:41 IST

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - EU Region

Completed - The scheduled maintenance has been completed.
Oct 21, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:00 IST

Scheduled - The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.1 / v11.29.1 and XOCCAI v3.29.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 9, 15:05 IST

Oct `20`, `2026`

KSA Region - Experiencing partial service disruption in the KSA region

Resolved - This incident has been resolved.
Oct 20, 04:43 IST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 04:38 IST

Update - We are continuing to investigate this issue.
Oct 20, 04:33 IST

Investigating - We are currently experiencing a partial service disruption in the KSA region. We are trying to investigate and remediate the issue as soon as we can. Our sincere apologies for the inconvenience caused.
Oct 20, 03:57 IST

Oct `19`, `2026`

No incidents reported.

Oct `18`, `2026`

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - IND Region

Completed - The scheduled maintenance has been completed.
Oct 18, 23:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:00 IST

Scheduled - The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.1 / v11.29.1 and XOCCAI v3.29.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 9, 15:03 IST

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - US-Central Region

Completed - The scheduled maintenance has been completed.
Oct 18, 13:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 07:00 IST

Update - Status: Scheduled Maintenance - US AZ Region: Kubernetes Upgrade & XO-11 Release (Extended Window)

Affected Region: US AZ

As part of this Sunday's XO-11 release, the Kubernetes cluster in the US AZ environment will be upgraded from version 1.32.10 to 1.35.7. This upgrade is required to maintain continued Azure support for the cluster.

To accommodate the upgrade, the existing maintenance window is being extended by up to 3 additional hours. The cluster upgrade will be completed first, followed by the planned XO-11 release.

Maintenance Window: Sunday, from 07:00 AM IST (extended by up to 3 hours)

Expected impact: Unlike routine deployments, service disruptions are anticipated during the cluster upgrade. Services in the US AZ region may be intermittently unavailable while the upgrade is in progress. We recommend planning around this window accordingly.

We apologize for the inconvenience and appreciate your understanding as we carry out this necessary infrastructure upgrade. We will share updates as the activity progresses, including confirmation once services are fully restored.
Oct 16, 16:51 IST

Scheduled - The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.1 / v11.29.1 and XOCCAI v3.29.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 9, 15:01 IST

AI4 Service 11.29.0 Critical Hotfix in DE Region - 18-OCT-2026

Completed - The scheduled maintenance has been completed.
Oct 18, 10:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 08:00 IST

Scheduled - We are applying an urgent Hotfix on XO 11.27.0 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

This hotfix is to resolve the issue where WhatsApp interactive buttons were failing to render and responses were capturing the Dialog Task name instead of the configured button payload.

The root cause was an unsupported Kore template format on the WhatsApp channel, which has now been updated to ensure proper button rendering and accurate payload capture (e.g., "yes"/"no").

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 17, 23:56 IST

Oct `17`, `2026`

Kore.ai {Artemis} v1.8.1.02 PROD deployment - [17-OCT-2026]- IND, JP, UAE, AU and SG

Completed - The scheduled maintenance has been completed.
Oct 17, 21:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 18:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.1.02 PROD Release during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 17, 09:27 IST

XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - US Region

Completed - The scheduled maintenance has been completed.
Oct 17, 13:30 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 10:30 IST

Scheduled - The Release for XO (10.30.1/11.29.1) /XO Contact Center (v3.29.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.1 / v11.29.1 and XOCCAI v3.29.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 9, 14:59 IST

Kore.ai {Artemis} v1.8.1.02 PROD deployment - [17-OCT-2026]- US, EU and DE Region

Completed - The scheduled maintenance has been completed.
Oct 17, 13:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 10:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.1.02 PROD Release during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 17, 09:25 IST

Oct `16`, `2026`

No incidents reported.

Oct `15`, `2026`

Kore.ai {Artemis} v1.8.1.01 PROD deployment - [15-OCT-2026]- US Region

Completed - The scheduled maintenance has been completed.
Oct 15, 20:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.1.01 PROD Release during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 15, 17:38 IST

Agent Platform - Service Degradation on US SaaS Region

Resolved - The temporary service degradation affecting authentication and workspace tool access on the Agent Platform (US SaaS) has been fully resolved. The underlying issue causing transient password retry errors and failed initialization of workflow and code tools within Agent V1 workspaces has been identified and remediated. All services on agent-platform.kore.ai are operating normally. We apologize for any inconvenience caused and appreciate your patience
Oct 15, 17:15 IST

Investigating - Users on the US SaaS region may experience Intermittent failures when opening or executing tools within Agent V1 workspaces.

We are currently investigating reports of degraded performance affecting tool access on the Agent Platform (US SaaS). Our engineering team is actively working to restore full operational capability. Further updates will be published as soon as available.
Oct 15, 16:56 IST

Kore.ai {Artemis} v1.8.1 PROD deployment - [15-OCT-2026]- US, UAE, IND and DE

Completed - The scheduled maintenance has been completed.
Oct 15, 09:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 IST

Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.8.1 PROD Release during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Oct 14, 23:10 IST

All Systems Operational

Related

Scheduled Maintenance

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - US Region Oct 31, 2026 10:30-13:30 IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - US Azure Region Nov 1, 2026 10:00-13:00 IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - IND Region Nov 1, 2026 20:00-23:00 IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - DE Region Nov 2, 2026 07:30-10:30 IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - AU Region Nov 2, 2026 19:00-22:00 IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - EU Region Nov 3, 2026 07:00-10:00 IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - UAE Region Nov 4, 2026 07:00-10:00 IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - KSA Region Nov 4, 2026 09:00-12:00 IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - SG Region Nov 4, 2026 18:00-21:00 IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - JP Region Nov 4, 2026 18:00-21:00 IST

Past Incidents

Oct 29, 2026

Oct 28, 2026

Oct 27, 2026

Oct 26, 2026

Oct 25, 2026

Oct 24, 2026

Oct 23, 2026

Oct 22, 2026

Oct 21, 2026

Oct 20, 2026

Oct 19, 2026

Oct 18, 2026

Oct 17, 2026

Oct 16, 2026

Oct 15, 2026

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - US Region Oct `31`, `2026` `10:30`-`13:30` IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - US Azure Region Nov `1`, `2026` `10:00`-`13:00` IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - IND Region Nov `1`, `2026` `20:00`-`23:00` IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - DE Region Nov `2`, `2026` `07:30`-`10:30` IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - AU Region Nov `2`, `2026` `19:00`-`22:00` IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - EU Region Nov `3`, `2026` `07:00`-`10:00` IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - UAE Region Nov `4`, `2026` `07:00`-`10:00` IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - KSA Region Nov `4`, `2026` `09:00`-`12:00` IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - SG Region Nov `4`, `2026` `18:00`-`21:00` IST

XO Platform Release (10.31.0/11.30.0) /XO Contact Center (v3.30.0) - JP Region Nov `4`, `2026` `18:00`-`21:00` IST

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