All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.99 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.96 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
99.99 % uptime
Today
Bot Uptime Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
99.99 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
Region - Singapore Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.99 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.97 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Region - KSA Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.96 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.9 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.94 % uptime
Today
SearchAssist - USA Operational
90 days ago
99.98 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
99.98 % uptime
Today
Search Service Operational
90 days ago
99.96 % uptime
Today
SearchAssist - Japan Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
99.99 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
99.99 % uptime
Today
Artemis - USA Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - UAE Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - IND Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - DE Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - EU Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - JP Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
99.97 % uptime
Today
Agentic App Operational
90 days ago
99.97 % uptime
Today
Tool Operational
90 days ago
99.97 % uptime
Today
Model Studio Operational
90 days ago
99.97 % uptime
Today
Prompt Studio Operational
90 days ago
99.97 % uptime
Today
EvaluationStudio Operational
90 days ago
99.97 % uptime
Today
Admin Operational
90 days ago
99.97 % uptime
Today
Dataset Operational
90 days ago
99.97 % uptime
Today
Search AI Operational
90 days ago
99.97 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Japan Operational
90 days ago
99.95 % uptime
Today
Agentic Apps Operational
90 days ago
99.63 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
99.95 % uptime
Today
Workflows Runtime Operational
90 days ago
99.87 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
AI for Work - USA Operational
90 days ago
99.98 % uptime
Today
AI for Work - USA Operational
90 days ago
99.98 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Region - US Central Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AI For Service v11.26.1 - US Central (US2) Region Jul 17, 2026 09:00-12:00 IST

The Release for AI4S v11.26.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.26.1 Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Posted on Jul 08, 2026 - 12:34 IST
Jul 17, 2026

No incidents reported today.

Jul 16, 2026
AI4S (XO-11)/Search AI -11.26.1 Critical Hotfix in the US Region - 16-JUN-2026
Completed - The scheduled maintenance has been completed.
Jul 16, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.26.1/Search AI in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 16, 06:38 IST
Kore.ai Developer Portal Accessibility Issue
Resolved - We are notifying you that our Developer Portal (https://developer.kore.ai) experienced a service disruption on 16 July 2026 from 8:30 AM IST to 9:27 AM IST, lasting approximately 56 minutes.

During this period, the Developer Portal, including access to product documentation, was unavailable.

The service has since been fully restored, and the Developer Portal is now operating normally.

We sincerely apologize for the inconvenience this may have caused and appreciate your patience and understanding.
Jul 16, 08:30 IST
Jul 15, 2026
Scheduled Infrastructure Maintenance - AU PROD - [15-July-2026]
Completed - The scheduled maintenance has been completed.
Jul 15, 22:00 IST
Update - The planned infrastructure maintenance has been rescheduled to allow for the completion of final pre-maintenance readiness activities. As a result, the maintenance window has been extended, with completion now expected by 10:00 PM.

This additional time is being taken to ensure a smooth and reliable maintenance process. Services will continue to remain available, and we will provide further updates as the activity progresses.
Jul 15, 19:42 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 18:00 IST
Scheduled - We will be performing scheduled infrastructure maintenance on Wednesday, 15 July 2026, from 6:00 PM to 8:00 PM IST to apply security updates. Brief service interruptions may occur during this window. No action is required on your part, and we appreciate your patience.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 13, 18:42 IST
[v10.27.1 / v11.26.1 HF] Critical HF - DE Region [15-07-2026]
Completed - The scheduled maintenance has been completed.
Jul 15, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 08:00 IST
Scheduled - We have a scheduled hotfix upon v10.27.1/ v11.26.1 - NBB / LastMinute customer needs urgent deployment.

NBB : NLP Changes for Triggering Dialog After Configured Timeout

LastMinute : Multilingual Message Localization & Translation Framework, introducing locale-first message resolution, translation caching with 15-day TTL, and standardized fallback behavior across system messages, standard responses, and flow/dialog components. Services will be temporarily unavailable during the maintenance window — no action is required from end users.

Fallback Messages configuration issue , where a 403 error prevented users from saving fallback message settings under Chat Experience.

Below are the components that needs deployment.


Service: ChartScript / Koreserver/ XOCC (KoreAgentAssist v2)XOCC / SmartAssistXOFrame / AgentdesktopXOFrame / Platform(UI)

No action is needed on your end. You will be notified here as soon as our deployment activity is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 15, 07:20 IST
Jul 14, 2026
[v11.26.1 HF] Urgent fix - XO11 - IND Region [14-JULY-2026]
Completed - The scheduled maintenance has been completed.
Jul 14, 22:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:45 IST
Scheduled - We have a scheduled hotfix upon v11.26.1 - The /recordings/search endpoint of VG was earlier working fine but offlate it is throwing errors, so we handled the exception handling in QM layer to prevent the service disruption & pod crash scenarios. Also, we have included the async code changes to handle the thread blocking, contention issues in python event loop while receiving the response from VG endpoint to QM

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 14, 20:43 IST
XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - JP Region
Completed - The scheduled maintenance has been completed.
Jul 14, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 19:00 IST
Scheduled - The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 6, 11:49 IST
[AGENT PLATFORM] v1.8.7 Release - JP Region
Completed - The scheduled maintenance has been completed.
Jul 14, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 18:00 IST
Scheduled - We will be deploying Agent Platform v1.8.7 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 10, 18:00 IST
XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - EU Region
Completed - The scheduled maintenance has been completed.
Jul 14, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 07:00 IST
Scheduled - The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 6, 11:48 IST
Jul 13, 2026
Investigating Performance Degradation – UAE Instance
Resolved - We observed intermittent performance degradation on the UAE Instance between 07:39 PM IST and 08:06 PM IST (06:09 PM GST and 06:36 PM GST, UAE Time).

The issue was identified by our teams and mitigation actions have been applied.
Service performance has since stabilized, and we continue to monitor the environment closely to ensure normal operations.

We apologize for any inconvenience caused and will provide further updates if necessary.
Jul 13, 21:26 IST
XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - DE Region
Completed - The scheduled maintenance has been completed.
Jul 13, 10:43 IST
Update - The switchover process is continuing as planned and requires additional time to complete final validation steps. The maintenance window has been extended by approximately one more hour to ensure a stable and controlled completion.
Jul 13, 07:41 IST
Update - The switchover process is continuing as planned and requires additional time to complete final validation steps. The maintenance window has been extended by approximately one more hour to ensure a stable and controlled completion.
Jul 13, 07:40 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 07:00 IST
Scheduled - The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 6, 11:47 IST
[AGENT PLATFORM] v1.8.7 Release - DE Region
Completed - The scheduled maintenance has been completed.
Jul 13, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:00 IST
Scheduled - We will be deploying Agent Platform v1.8.7 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 10, 17:59 IST
Jul 12, 2026
XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - IND Region
Completed - The scheduled maintenance has been completed.
Jul 12, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 20:00 IST
Scheduled - The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 6, 11:45 IST
Jul 11, 2026
XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - US Region
Completed - The scheduled maintenance has been completed.
Jul 11, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:30 IST
Scheduled - The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 6, 11:40 IST
[AGENT PLATFORM] v1.8.7 Release - US Region
Completed - The scheduled maintenance has been completed.
Jul 11, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:30 IST
Scheduled - We will be deploying Agent Platform v1.8.7 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 10, 17:58 IST
Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
[v11.26.0 HF] Critical HF - US Region [08-07-2026]
Completed - The scheduled maintenance has been completed.
Jul 8, 12:23 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:30 IST
Scheduled - We are deploying an urgent hotfix to resolve an issue where the Feedback Dashboard summary section would fail to load when filtering for the "Last 90 Days." This performance fix ensures that large volumes of historical analytics data now load quickly and reliably without timing out.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 7, 17:01 IST
Jul 7, 2026

No incidents reported.

Jul 6, 2026
[v11.26.0 HF] Critical HF - DE Region [06-07-2026]
Completed - The scheduled maintenance has been completed.
Jul 6, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 08:00 IST
Scheduled - We have a scheduled hotfix upon v11.26.0 - LastMinute customer needs urgent deployment of Avoid redundant translation for localized system messages in chat flows
Ready for Production
which would lower the costs incurred due to translations.
Actual: Currently the system is sending locale messages configured in the system(waiting exp and conversation status control, etc) are being sent to translation engine, making it a redundant activity. This is also making the costs double.

Expected: With this release, we are ensuring that the translation is skipped when a right locale message is picked as per the language policies defined in the application

Below are the components that needs deployment.

Service: XOCC (KoreAgentAssist v2)XOCC

No action is needed on your end. You will be notified here as soon as our deployment activity is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 6, 07:50 IST
Jul 5, 2026

No incidents reported.

Jul 4, 2026
[v11.26.0 HF] Critical HF - JP Region [04-07-2026]
Completed - The scheduled maintenance has been completed.
Jul 4, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 18:00 IST
Scheduled - We are deploying a hotfix upon v11.26.0 for JP region.
We are releasing fixes for Enhanced Email-to-Case automation by improving recipient email matching and formatted email header handling. These fixes ensure incoming emails are correctly processed, matched to the appropriate automation rule, and routed to the intended queue for accurate case creation.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 3, 19:55 IST
[AGENT PLATFORM] Hot fix upon v1.8.6 Release - US Region
Completed - The scheduled maintenance has been completed.
Jul 4, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 10:30 IST
Scheduled - We will be deploying Agent Platform v1.8.6 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jul 4, 07:48 IST
Jul 3, 2026

No incidents reported.

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