In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 2025 - 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
May 21, 202518:00-21:00 IST
Scheduled - May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 21, 202518:00-21:00 IST
Region - USA
Operational
90 days ago
100.0
% uptime
Today
Bot Uptime
?
Operational
90 days ago
100.0
% uptime
Today
APIs
?
Operational
90 days ago
100.0
% uptime
Today
Bot Builder
?
Operational
90 days ago
100.0
% uptime
Today
Bot Administration Application
?
Operational
90 days ago
100.0
% uptime
Today
Region-Japan
Under Maintenance
90 days ago
100.0
% uptime
Today
Bot uptime
?
Under Maintenance
90 days ago
100.0
% uptime
Today
APIs
?
Under Maintenance
90 days ago
100.0
% uptime
Today
Bot Builder
?
Under Maintenance
90 days ago
100.0
% uptime
Today
Bot Administration Application
?
Under Maintenance
90 days ago
100.0
% uptime
Today
Region - Europe (London)
Operational
90 days ago
100.0
% uptime
Today
Bot uptime
?
Operational
90 days ago
100.0
% uptime
Today
APIs
?
Operational
90 days ago
100.0
% uptime
Today
Bot Builder
?
Operational
90 days ago
100.0
% uptime
Today
Bot Administration Application
?
Operational
90 days ago
100.0
% uptime
Today
Region - Europe (Frankfurt)
Operational
90 days ago
99.95
% uptime
Today
Bot Uptime
Operational
90 days ago
99.95
% uptime
Today
APIs
Operational
90 days ago
99.95
% uptime
Today
Bot Builder
Operational
90 days ago
99.95
% uptime
Today
Bot Administration Application
Operational
90 days ago
99.95
% uptime
Today
Region - APAC (Syndey)
Operational
90 days ago
100.0
% uptime
Today
Bot Uptime
Operational
90 days ago
100.0
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
Bot Builder
Operational
90 days ago
100.0
% uptime
Today
Bot Administration Application
Operational
90 days ago
100.0
% uptime
Today
Region - India
Operational
90 days ago
100.0
% uptime
Today
Bot Uptime
Operational
90 days ago
100.0
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
Bot Builder
Operational
90 days ago
100.0
% uptime
Today
Bot Administration Application
Operational
90 days ago
100.0
% uptime
Today
Region - Middle East (UAE)
Operational
90 days ago
100.0
% uptime
Today
Bot Uptime
Operational
90 days ago
100.0
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
Bot Builder
Operational
90 days ago
100.0
% uptime
Today
Bot Administrator Application
Operational
90 days ago
100.0
% uptime
Today
SmartAssist - USA
Operational
90 days ago
100.0
% uptime
Today
Nuance
?
Operational
90 days ago
100.0
% uptime
Today
Kore IVR
?
Operational
90 days ago
100.0
% uptime
Today
Kore Agent Desktop
?
Operational
90 days ago
100.0
% uptime
Today
SmartAssist - Japan
Under Maintenance
90 days ago
100.0
% uptime
Today
Nuance
Under Maintenance
90 days ago
100.0
% uptime
Today
Kore IVR
Under Maintenance
90 days ago
100.0
% uptime
Today
Kore Agent Desktop
Under Maintenance
90 days ago
100.0
% uptime
Today
SmartAssist - Europe (Frankfurt)
Operational
90 days ago
100.0
% uptime
Today
Nuance
Operational
90 days ago
100.0
% uptime
Today
Kore IVR
Operational
90 days ago
100.0
% uptime
Today
Kore Agent Desktop
Operational
90 days ago
100.0
% uptime
Today
SmartAssist - APAC (Syndey)
Operational
90 days ago
100.0
% uptime
Today
Nuance
Operational
90 days ago
100.0
% uptime
Today
Kore IVR
Operational
90 days ago
100.0
% uptime
Today
Kore Agent Desktop
Operational
90 days ago
100.0
% uptime
Today
SmartAssist - India
Operational
90 days ago
100.0
% uptime
Today
Nuance
Operational
90 days ago
100.0
% uptime
Today
Kore IVR
Operational
90 days ago
100.0
% uptime
Today
Kore Agent Desktop
Operational
90 days ago
100.0
% uptime
Today
SearchAssist - USA
Operational
90 days ago
100.0
% uptime
Today
Web Crawler
Operational
90 days ago
100.0
% uptime
Today
Application Service
Operational
90 days ago
100.0
% uptime
Today
Search Service
Operational
90 days ago
100.0
% uptime
Today
SearchAssist - Japan
Under Maintenance
90 days ago
100.0
% uptime
Today
Web Crawler
Under Maintenance
90 days ago
100.0
% uptime
Today
Application Service
Under Maintenance
90 days ago
100.0
% uptime
Today
Search Service
Under Maintenance
90 days ago
100.0
% uptime
Today
SearchAssist - Europe (Frankfurt)
Operational
90 days ago
100.0
% uptime
Today
Web Crawler
Operational
90 days ago
100.0
% uptime
Today
Application Service
Operational
90 days ago
100.0
% uptime
Today
Search Service
Operational
90 days ago
100.0
% uptime
Today
SearchAssist - Middle East (UAE)
Operational
90 days ago
100.0
% uptime
Today
Web Crawler
Operational
90 days ago
100.0
% uptime
Today
Application Service
Operational
90 days ago
100.0
% uptime
Today
Search Service
Operational
90 days ago
100.0
% uptime
Today
Bot Channels - In all Regions
Operational
90 days ago
100.0
% uptime
Today
Facebook Workplace
?
Operational
Email
?
Operational
SMS (Twilio)
?
Operational
Microsoft for Teams
?
Operational
Skype for Business
?
Operational
RTM Channel for WebSDK/Mobile SDK
?
Operational
90 days ago
100.0
% uptime
Today
Slack
Operational
90 days ago
100.0
% uptime
Today
Third-party services we use
Operational
90 days ago
99.99
% uptime
Today
AWS ec2-us-east-1
Operational
AWS ec2-ap-northeast-1
Operational
AWS ec2-eu-west-2
Operational
AWS s3-us-standard
Operational
Twilio Outgoing SMS
Operational
Google Apps Maps
Operational
Google Apps Realtime API
Operational
Microsoft Azure ASR/TTS
?
Operational
90 days ago
99.99
% uptime
Today
Google ASR/TTS
?
Operational
90 days ago
100.0
% uptime
Today
Amivoice ASR
?
Operational
90 days ago
100.0
% uptime
Today
AWS Polly TTS
?
Operational
90 days ago
100.0
% uptime
Today
Microsoft Bot Framework
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:26 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
------- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:26 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:30 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
------- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:30 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:33 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
------- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:33 IST
Completed -
The scheduled maintenance has been completed.
May 21, 13:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 10:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 16:18 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. ------- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 16:18 IST
Completed -
The scheduled maintenance has been completed.
May 21, 11:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 08:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 16:15 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 16:14 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. ------- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 16:14 IST
Resolved -
This incident has been resolved.
May 19, 09:08 IST
Monitoring -
The issue has been mitigated. We are monitoring the behaviour
May 19, 09:00 IST
Investigating -
We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
May 19, 08:30 IST
Completed -
The scheduled maintenance has been completed.
May 18, 13:30 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:30 IST
Scheduled -
We would like to inform you of a scheduled maintenance activity to upgrade our MongoDB infrastructure.
Maintenance Details:
>> Activity: MongoDB version upgrade from 6.0.14 to 7.0.17
>> Scope: US Production Sharded Cluster and Analytics Database
>> Tool Used: MongoDB Ops Manager
>> Date & Time: 18th May 2025, 10:30 AM – 01:00 PM IST
>> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.
>> Rollback Plan: In the unlikely event of any issues during the upgrade, we have a tested rollback plan in place to revert to MongoDB version 6.0.14 using Ops Manager.
We appreciate your understanding and continued trust in our services.
May 15, 12:03 IST
Completed -
The scheduled maintenance has been completed.
May 17, 14:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 10:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 16:11 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. ------- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 16:09 IST
Completed -
The scheduled maintenance has been completed.
May 12, 09:33 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:33 IST
Scheduled -
To resolve a critical issue, we are restarting ChatScript services in the DE region. There shall be NO impact as a result of this maintenance activity - you can continue using our services as usual. This communication serves as a general note to our customers.
Should you see any temporary disruptions during this process, please check our Community Guidance for more information. Thank you for your patience.
May 12, 08:32 IST
Completed -
The scheduled maintenance has been completed.
May 11, 15:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 11:00 IST
Scheduled -
There will be a planned infrastructure maintenance activity during this window where we are enhancing MongoDB reliability through OpsManager Automation. There shall be NO impact as a result of this maintenance activity - you can continue using our services as usual. This communication serves as a general note to our customers.
Should you see any temporary disruptions during this process, please check our Community Guidance for more information. Thank you for your patience.
May 10, 10:48 IST
Resolved -
The incident is resolved. We do not see any issues currently but we are continuing to monitor and are on high alert.
May 9, 23:33 IST
Update -
We are continuing to investigate this issue.
May 9, 23:13 IST
Investigating -
The Kore.ai multi tenant US Region is experiencing degraded performance for IVR calls. Only few calls are impacted and the issue is intermittent.
May 9, 22:57 IST
Completed -
The scheduled maintenance has been completed.
May 9, 00:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Apr 28, 19:58 IST
Scheduled -
April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
----- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 19:58 IST
Completed -
The scheduled maintenance has been completed.
May 8, 13:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Apr 28, 19:57 IST
Scheduled -
April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
----- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 19:57 IST
Completed -
The scheduled maintenance has been completed.
May 7, 21:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Apr 28, 19:56 IST
Scheduled -
April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
----- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 19:55 IST
Completed -
The scheduled maintenance has been completed.
May 7, 13:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Apr 28, 19:54 IST
Scheduled -
April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
----- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 19:54 IST
Completed -
The scheduled maintenance has been completed.
May 7, 11:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Apr 28, 19:51 IST
Scheduled -
April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
----- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 19:51 IST
Completed -
The scheduled maintenance has been completed.
May 7, 01:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Apr 28, 20:00 IST
Scheduled -
April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
----- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
---- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 28, 20:00 IST