All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.96 % uptime
Today
Bot Uptime Operational
90 days ago
99.96 % uptime
Today
APIs Operational
90 days ago
99.96 % uptime
Today
Bot Builder Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application Operational
90 days ago
99.96 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.93 % uptime
Today
Bot Uptime Operational
90 days ago
99.93 % uptime
Today
APIs Operational
90 days ago
99.93 % uptime
Today
Bot Builder Operational
90 days ago
99.93 % uptime
Today
Bot Administration Application Operational
90 days ago
99.93 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.96 % uptime
Today
Nuance Operational
90 days ago
99.96 % uptime
Today
Kore IVR Operational
90 days ago
99.96 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.96 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
99.95 % uptime
Today
Agentic App Operational
90 days ago
99.95 % uptime
Today
Tool Operational
90 days ago
99.95 % uptime
Today
Model Studio Operational
90 days ago
99.95 % uptime
Today
Prompt Studio Operational
90 days ago
99.95 % uptime
Today
EvaluationStudio Operational
90 days ago
99.95 % uptime
Today
Admin Operational
90 days ago
99.95 % uptime
Today
Dataset Operational
90 days ago
99.95 % uptime
Today
Search AI Operational
90 days ago
99.95 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
99.97 % uptime
Today
Agentic App Operational
90 days ago
99.97 % uptime
Today
Tool Operational
90 days ago
99.97 % uptime
Today
Model Studio Operational
90 days ago
99.97 % uptime
Today
Prompt Studio Operational
90 days ago
99.97 % uptime
Today
EvaluationStudio Operational
90 days ago
99.97 % uptime
Today
Admin Operational
90 days ago
99.97 % uptime
Today
Dataset Operational
90 days ago
99.97 % uptime
Today
Search AI Operational
90 days ago
99.97 % uptime
Today
Agent Platform - Japan Operational
90 days ago
100.0 % uptime
Today
Agentic Apps Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
100.0 % uptime
Today
Workflows Runtime Operational
90 days ago
100.0 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
99.99 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[v11.21.1 HF] Urgent fix - XO11 - IND Region [10-FEB-2026] Feb 10, 2026 02:30-05:30 IST

Update - We will be undergoing scheduled maintenance during this time.
Feb 10, 2026 - 00:48 IST
Scheduled - We are applying an urgent Hotfix on XO v11.21.1 in the IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Feb 10, 2026 - 02:30 IST
Feb 10, 2026

No incidents reported today.

Feb 9, 2026
[v10.22.1 HF/ v11.21.1 HF] Urgent fix - XO10/XO11 - US Region [09-FEB-2026]
Completed - The scheduled maintenance has been completed.
Feb 9, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO 10.22.1/v11.21.1 in the US region at this time. The Hotfix is a CS/ES Request: - Customer's UAT blocker
You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Feb 9, 09:33 IST
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
XO Platform Release (10.22.1/11.21.1) /XO Contact Center (v3.21.1) - AU Region
Completed - The scheduled maintenance has been completed.
Feb 6, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 19:00 IST
Update - Hello All!
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
Jan 28, 19:47 IST
Scheduled - The Release for XO (10.22.1/11.21.1) /XO Contact Center (v3.21.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jan 28, 15:14 IST
[AGENT PLATFORM] v1.6.0 Release - DE Region
Completed - The scheduled maintenance has been completed.
Feb 6, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 09:00 IST
Scheduled - We will be deploying Agent Platform v1.6.0 in the DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jan 28, 15:54 IST
XO Platform Release (10.22.1/11.21.1) /XO Contact Center (v3.21.1) - DE Frankfurt Region
Completed - The scheduled maintenance has been completed.
Feb 6, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 07:00 IST
Update - Hello All!
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
Jan 28, 19:46 IST
Scheduled - The Release for XO (10.22.1/11.21.1) /XO Contact Center (v3.21.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jan 28, 15:07 IST
Feb 5, 2026
XO Platform Release (10.22.1/11.21.1) /XO Contact Center (v3.21.1) - IND Region
Completed - The scheduled maintenance has been completed.
Feb 5, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 20:00 IST
Update - Hello All!
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
Jan 28, 19:46 IST
Scheduled - The Release for XO (10.22.1/11.21.1) /XO Contact Center (v3.21.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jan 28, 15:06 IST
XO Platform Release (10.22.1/11.21.1) - UAE Region
Completed - The scheduled maintenance has been completed.
Feb 5, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 07:00 IST
Scheduled - The Release for XO (10.22.1/11.21.1) /XO Contact Center (v3.21.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jan 28, 15:04 IST
Feb 4, 2026
XO Platform Release (10.22.1/11.21.1) /XO Contact Center (v3.21.1) - EU Region
Completed - The scheduled maintenance has been completed.
Feb 4, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 07:00 IST
Update - Hello All!
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
Jan 28, 19:46 IST
Scheduled - The Release for XO (10.22.1/11.21.1) /XO Contact Center (v3.21.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jan 28, 14:59 IST
Feb 3, 2026
[AGENT PLATFORM] v1.6.0 Release - JP Region
Completed - The scheduled maintenance has been completed.
Feb 3, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 20:00 IST
Scheduled - We will be deploying Agent Platform v1.6.0 in the JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jan 28, 15:47 IST
XO Platform Release (10.22.1/11.21.1) /XO Contact Center (v3.21.1) - JP Region
Completed - The scheduled maintenance has been completed.
Feb 3, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 18:00 IST
Update - Hello All!
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
Jan 28, 19:36 IST
Scheduled - The Release for XO (10.22.1/11.21.1) /XO Contact Center (v3.21.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jan 28, 14:56 IST
[v11.21.1 HF] Urgent fix - XO11 - US Region [03-FEB-2026]
Completed - The scheduled maintenance has been completed.
Feb 3, 13:30 IST
Update - Hi All, We are likely extending the AI4S HF maintenance window by 1 hour to complete remaining deployment activities. No change in expected impact.
Feb 3, 12:11 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.21.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Feb 3, 10:06 IST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026
XO Platform Release (10.22.1/11.21.1) /XO Contact Center (v3.21.1) - US Region
Completed - The scheduled maintenance has been completed.
Jan 31, 16:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 13:00 IST
Update - We are in the final stages of the switchover and need additional time to complete the remaining steps. This extension is to ensure service stability. Services remain available during this period.
Jan 31, 11:49 IST
Update - Please be informed that the switchover window has been extended by a couple of hours to complete final validation activities. No change in expected impact.
Jan 31, 08:58 IST
Update - Hello All!
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
Jan 28, 19:35 IST
Scheduled - The Release for XO (10.22.1/11.21.1) /XO Contact Center (v3.21.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jan 28, 14:52 IST
[AGENT PLATFORM] v1.6.0 Release - US Region
Completed - The scheduled maintenance has been completed.
Jan 31, 10:02 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 07:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 15:59 IST
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 15:43 IST
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 15:41 IST
Scheduled - We will be deploying Agent Platform v1.6.0 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jan 28, 15:46 IST
Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026
[Agent Platform] Critical Hotfix - v1.5.0 [27-JAN-2026]
Completed - Deployment is complete - Successful.
Jan 27, 12:57 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 12:40 IST
Scheduled - We will be deploying a targeted hotfix in the US region. This update is intended to restore full functionality and improve overall system stability.

During the deployment window, services are expected to remain available, though some users may notice brief, intermittent disruptions. Our teams will be actively monitoring the rollout to ensure a smooth completion.
Jan 27, 12:34 IST
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