XO v10.29.0 & AI For Service v11.28.0 Critical Hotfix in the DE Region - 04-SEP-2026
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 04, 2026 - 07:30 IST
Scheduled - We will be deploying a hotfix to the DE region to resolve an issue affecting email-channel responses and to improve voice-bot speech recognition accuracy.

No action is required on your part, and no disruption is expected. We'll confirm here once the deployment is complete.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 4, 2026 07:30-11:00 IST
Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Under Maintenance
90 days ago
99.97 % uptime
Today
Bot Uptime Under Maintenance
90 days ago
99.96 % uptime
Today
APIs Under Maintenance
90 days ago
99.96 % uptime
Today
Bot Builder Under Maintenance
90 days ago
99.96 % uptime
Today
Bot Administration Application Under Maintenance
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
Region - KSA Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.99 % uptime
Today
Bot Uptime Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
99.99 % uptime
Today
Bot Builder Operational
90 days ago
99.99 % uptime
Today
Bot Administration Application Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
99.96 % uptime
Today
Region - Singapore Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.96 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Under Maintenance
90 days ago
100.0 % uptime
Today
Nuance Under Maintenance
90 days ago
100.0 % uptime
Today
Kore IVR Under Maintenance
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Under Maintenance
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.95 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
99.98 % uptime
Today
Web Crawler Operational
90 days ago
99.99 % uptime
Today
Application Service Operational
90 days ago
99.99 % uptime
Today
Search Service Operational
90 days ago
99.96 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
99.99 % uptime
Today
SearchAssist - APAC ( Sydney) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Artemis - USA Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - EU Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - DE Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - UAE Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - IND Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Artemis - JP Operational
90 days ago
100.0 % uptime
Today
Agents Studio Operational
90 days ago
100.0 % uptime
Today
Agents Runtime Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Evals Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
99.97 % uptime
Today
Agentic App Operational
90 days ago
99.97 % uptime
Today
Tool Operational
90 days ago
99.97 % uptime
Today
Model Studio Operational
90 days ago
99.97 % uptime
Today
Prompt Studio Operational
90 days ago
99.97 % uptime
Today
EvaluationStudio Operational
90 days ago
99.97 % uptime
Today
Admin Operational
90 days ago
99.97 % uptime
Today
Dataset Operational
90 days ago
99.97 % uptime
Today
Search AI Operational
90 days ago
99.97 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Japan Operational
90 days ago
100.0 % uptime
Today
Agentic Apps Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
99.95 % uptime
Today
Workflows Runtime Operational
90 days ago
99.87 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
AI for Work - USA Operational
90 days ago
100.0 % uptime
Today
AI for Work - USA Operational
90 days ago
100.0 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Region - US Central Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

Unresolved incident: XO v10.29.0 & AI For Service v11.28.0 Critical Hotfix in the DE Region - 04-SEP-2026.

Sep 3, 2026

OpenAI (Third-party) incident notification: Possible impact on Kore apps
Resolved - This is to keep the Kore users updated that an incident at OpenAI may have impacted your operations on Kore apps. This incident reportedly caused degraded performance of several Codex and OpenAI components.
As notified by OpenAI, incident started at Sep 3, 2026, 10:43 AM EST and was resolved around Sep 3, 2026, 12:55 PM EST.

For further details, please see https://status.openai.com/incidents/01M1KWEDH417T2CF44YYHZDFCR
Sep 3, 22:30 IST
AI4S (XO-11) -11.28.0 Critical Hotfix in the US Region - 03-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 3, 15:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.28.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Reusing proactive mode for state maintenance in Linked Services > Agentic Configurations is blocking the "end of conversation" event from reaching the agentic system. This functionality was originally released specifically for buyers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 3, 14:22 IST

Sep 2, 2026

[ARTEMIS v1.5.3] Agent Platform v2 PROD Hotfix Deployment - 02-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 2, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:01 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.5.3 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 2, 08:51 IST
XO Platform Release (10.29.0/11.28.0) /XO Contact Center (v3.28.0) - UAE Region
Completed - The scheduled maintenance has been completed.
Sep 2, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 07:00 IST
Scheduled - The Release for XO (10.29.0/11.28.0) /XO Contact Center (v3.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.0 / v11.28.0 and XOCCAI v3.28.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 24, 13:33 IST

Sep 1, 2026

XO Platform Release (10.29.0/11.28.0) /XO Contact Center (v3.28.0) - JP Region
Completed - The scheduled maintenance has been completed.
Sep 1, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 19:00 IST
Scheduled - The Release for XO (10.29.0/11.28.0) /XO Contact Center (v3.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.0 / v11.28.0 and XOCCAI v3.28.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 24, 13:21 IST
XO Platform Release (10.29.0/11.28.0) /XO Contact Center (v3.28.0) - EU Region
Completed - The scheduled maintenance has been completed.
Sep 1, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 07:00 IST
Scheduled - The Release for XO (10.29.0/11.28.0) /XO Contact Center (v3.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.0 / v11.28.0 and XOCCAI v3.28.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 24, 13:31 IST
Scheduled Maintenance In Progress — Singapore Region
Completed - The scheduled maintenance has been completed.
Sep 1, 01:25 IST
Update - The deployment of v11.28.0 is successfully completed. We are closing the maintenance window.
Sep 1, 01:25 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 22:35 IST
Scheduled - Scheduled maintenance for the Singapore region, including the monthly platform update, is currently in progress and is taking additional time to complete. We now anticipate the activity will conclude by approximately 2:00 AM IST

Service remains available during this window, and no action is required on your part. We will confirm here once the maintenance has completed successfully. Thank you for your patience.
Aug 31, 22:34 IST

Aug 31, 2026

AI4S (XO-11) -11.28.0 Critical Hotfix in the KSA Region - 31-AUG-2026
Completed - The scheduled maintenance has been completed.
Aug 31, 22:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 21:15 IST
Scheduled - We are applying an urgent Hotfix on XO v11.27.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Document training jobs recently experienced failures due to system processing timeouts. We have increased the timeout limits to resolve the issue, and all document training operations will now be fully restored.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 31, 20:51 IST
XO Platform Release (10.29.0/11.28.0) /XO Contact Center (v3.28.0) - Singapore Region
Completed - The scheduled maintenance has been completed.
Aug 31, 22:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 18:00 IST
Scheduled - The Release for XO (10.29.0/11.28.0) /XO Contact Center (v3.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.0 / v11.28.0 and XOCCAI v3.28.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 28, 20:46 IST
XO Platform Release (10.29.0/11.28.0) /XO Contact Center (v3.28.0) - AU Region
Completed - The scheduled maintenance has been completed.
Aug 31, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 19:00 IST
Scheduled - The Release for XO (10.29.0/11.28.0) /XO Contact Center (v3.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.0 / v11.28.0 and XOCCAI v3.28.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 24, 13:16 IST
AI4S (XO-11) -11.28.0 Critical Hotfix in the US Region - 31-AUG-2026
Completed - The scheduled maintenance has been completed.
Aug 31, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.27.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

We are delivering hotfix today to address the notification sound is not played when a conversation is in Auto accept mode by the agent(Agent Notification System), Observing high response times and error rate for webhook channel and RTM channel Socket(XO11 Run Time).


During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Aug 31, 06:48 IST
XO Platform Release (10.29.0/11.28.0) /XO Contact Center (v3.28.0) - DE Region
Completed - The scheduled maintenance has been completed.
Aug 31, 10:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 07:30 IST
Scheduled - The Release for XO (10.29.0/11.28.0) /XO Contact Center (v3.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.0 / v11.28.0 and XOCCAI v3.28.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 24, 13:11 IST
XO Platform Release (10.29.0/11.28.0) /XO Contact Center (v3.28.0) - KSA Region
Completed - The scheduled maintenance has been completed.
Aug 31, 02:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 23:00 IST
Update - As per the business need, we are preponing the deployment to tonight.
Aug 30, 22:08 IST
Update - As per the business need, we are preponing the deployment to tonight.
Aug 30, 22:06 IST
Scheduled - The Release for XO (10.29.0/11.28.0) /XO Contact Center (v3.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.0 / v11.28.0 and XOCCAI v3.28.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 24, 13:39 IST

Aug 30, 2026

XO Platform Release (10.29.0/11.28.0) /XO Contact Center (v3.28.0) - IND Region
Completed - The scheduled maintenance has been completed.
Aug 30, 23:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 20:00 IST
Scheduled - The Release for XO (10.29.0/11.28.0) /XO Contact Center (v3.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.0 / v11.28.0 and XOCCAI v3.28.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 24, 13:05 IST
Investigating Issue with XO Platform on IND Instance.
Resolved - This incident has been resolved.
Aug 30, 12:20 IST
Monitoring - A fix has been implemented for the issue affecting the XO Platform on the IND instance. We are currently monitoring the system to ensure stability and confirm that services are operating normally.
Aug 30, 12:14 IST
Investigating - We are currently investigating an issue affecting the XO Platform on the IND instance. Our team is actively working to identify the root cause and restore normal service.

We will provide further updates as more information becomes available.
Aug 30, 12:10 IST

Aug 29, 2026

XO Platform Release (10.29.0/11.28.0) /XO Contact Center (v3.28.0) - US Region
Completed - The scheduled maintenance has been completed.
Aug 29, 14:30 IST
Update - Our scheduled maintenance is taking longer than originally planned as we complete additional checks. Your service continues to operate normally on the current version, with no impact to your environment and no action required on your part.
Aug 29, 11:11 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 10:30 IST
Scheduled - The Release for XO (10.29.0/11.28.0) /XO Contact Center (v3.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.0 / v11.28.0 and XOCCAI v3.28.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 24, 13:01 IST
Resolved Incident Update with XO11/UXO Dialog GPT Responses Delay on US Instance
Resolved - On August 29, 2026, at approximately 2:30 PM IST / 4:00 AM EST, our US SaaS customers may have experienced difficulty accessing the service or receiving Dialog GPT response chunks following the UXO/XO11 version 11.28.0 release.

Our team promptly identified the issue and worked to restore normal service.

We apologize for any inconvenience this may have caused.
Aug 29, 14:30 IST

Aug 28, 2026

Investigating issues with XO Platform on US Region
Resolved - The incident has been resolved.
We will continue to monitor the system’s behavior to ensure ongoing stability.
Aug 28, 13:17 IST
Identified - The issue has been identified, and we are actively working to mitigate it.
Aug 28, 13:10 IST
Update - We are continuing to investigate the issue.
Aug 28, 12:55 IST
Investigating - We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
Aug 28, 12:52 IST

Aug 27, 2026

[ARTEMIS v1.5.2] Agent Platform v2 PROD Hotfix Deployment - 27-AUG-2026- JP region
Completed - The scheduled maintenance has been completed.
Aug 27, 20:15 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:15 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.5.2 in our PROD during this time.

We are deploying platform updates to enhance voice transfer reliability, strengthen workspace security controls, and improve overall system stability. These backend improvements are non-disruptive, and no action is required on your part or no impact observed.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 27, 19:03 IST
[ARTEMIS v1.5.2] Agent Platform v2 PROD Hotfix Deployment - 27-AUG-2026
Completed - The scheduled maintenance has been completed.
Aug 27, 18:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 17:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.5.2 in our PROD during this time.

We are deploying platform updates to enhance voice transfer reliability, strengthen workspace security controls, and improve overall system stability. These backend improvements are non-disruptive, and no action is required on your part or no impact observed.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 27, 16:29 IST

Aug 26, 2026

Intermittent Bot Response and Performance Degradation observed on Azure West US Instance
Resolved - Dear User,

We observed intermittent bot response issues and performance degradation affecting our US Azure West instance between 6:10 PM and 6:50 PM IST (8:40 AM and 9:20 AM ET).

The issue was identified and has been resolved. Service performance has returned to normal.

We apologize for any inconvenience caused and appreciate your patience.
Aug 26, 18:50 IST

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

[ARTEMIS v1.5.0] Agent Platform v2 PROD Deployment - US Region
Completed - The scheduled maintenance has been completed.
Aug 23, 11:00 IST
Update - Holding the deployment for few hours for internal regression validations.
Aug 23, 10:07 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 10:00 IST
Scheduled - The Release for Artemis(v1.5.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
Artemis v1.5.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 22, 23:10 IST

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage