All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
99.94 % uptime
Today
Bot uptime Operational
90 days ago
99.94 % uptime
Today
APIs Operational
90 days ago
99.94 % uptime
Today
Bot Builder Operational
90 days ago
99.94 % uptime
Today
Bot Administration Application Operational
90 days ago
99.94 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.96 % uptime
Today
Bot Uptime Operational
90 days ago
99.96 % uptime
Today
APIs Operational
90 days ago
99.96 % uptime
Today
Bot Builder Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application Operational
90 days ago
99.96 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
74.74 % uptime
Today
Bot Uptime Operational
90 days ago
74.74 % uptime
Today
APIs Operational
90 days ago
74.74 % uptime
Today
Bot Builder Operational
90 days ago
74.74 % uptime
Today
Bot Administrator Application Operational
90 days ago
74.74 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
99.98 % uptime
Today
Kore IVR Operational
90 days ago
99.98 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.98 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.94 % uptime
Today
Nuance Operational
90 days ago
99.94 % uptime
Today
Kore IVR Operational
90 days ago
99.94 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.94 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
99.99 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
99.99 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Japan Operational
90 days ago
99.99 % uptime
Today
Agentic Apps Operational
90 days ago
99.94 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
100.0 % uptime
Today
Workflows Runtime Operational
90 days ago
100.0 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- UAE Region Apr 15, 2026 07:00-10:00 IST

The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Apr 08, 2026 - 12:19 IST
Apr 15, 2026

No incidents reported today.

Apr 14, 2026
[AGENT PLATFORM] v1.8.1 Release - JP Region
Completed - The scheduled maintenance has been completed.
Apr 14, 22:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:00 IST
Scheduled - We will be deploying Agent Platform v1.8.1 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 11, 05:07 IST
XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- JP Region
Completed - The scheduled maintenance has been completed.
Apr 14, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 IST
Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:10 IST
AI4S (XO-11) -11.23.1 Critical Hotfix in US Region - 14-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 14, 14:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 12:00 IST
Scheduled - We are applying an urgent Hotfix on XO v11.23.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 14, 11:50 IST
XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- EU Region
Completed - The scheduled maintenance has been completed.
Apr 14, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 IST
Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:09 IST
Apr 13, 2026
Issue identified with DataTables when used within an app or bot in XO Platform Release (10.24.1/11.23.1)
Resolved - This incident has been resolved.
Apr 13, 22:48 IST
Monitoring - Hello Users,

This is to keep you informed that an issue with DataTables connectivity from the bot or app was identified after the release XO Platform Release (10.24.1/11.23.1). This may have impacted some apps or bots that have used the data tables in their main workflows.

Please note - The data table public API was not impacted. In the US region, the changes have been rolled back already and the issue is not observed any further.
Apr 13, 22:48 IST
XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- AU Region
Completed - The scheduled maintenance has been completed.
Apr 13, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 IST
Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:07 IST
[AGENT PLATFORM] v1.8.1 Release - DE Region
Completed - The scheduled maintenance has been completed.
Apr 13, 10:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Apr 11, 05:11 IST
Scheduled - We will be deploying Agent Platform v1.8.1 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 11, 05:09 IST
XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1) - DE Region
Completed - The scheduled maintenance has been completed.
Apr 13, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 07:00 IST
Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:05 IST
Apr 12, 2026
XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1) - IND Region
Completed - The scheduled maintenance has been completed.
Apr 12, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 IST
Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:02 IST
Scheduled Maintenance Notification – Kore.ai Support Portal - 12th April 2026
Completed - The scheduled maintenance has been completed.
Apr 12, 22:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:30 IST
Scheduled - Dear User,

Please be informed that the Kore.ai Support Portal will undergo scheduled maintenance during the following window:

Maintenance Window:
Start Date: April 12, 2026
Time: 09:30 PM IST – 10:30 PM IST

During this period, the Support Portal may be temporarily unavailable.

If you require urgent production support, please contact our Support Hotline. You can find the hotline numbers here: https://kore.ai/support/

We appreciate your understanding and cooperation.

Thank you,
Kore.ai Support Team
Apr 12, 21:18 IST
[AGENT PLATFORM] v1.8.1 Release - IND Region
Completed - The scheduled maintenance has been completed.
Apr 12, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 IST
Scheduled - We will be deploying Agent Platform v1.8.1 in IND region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 11, 05:11 IST
Apr 11, 2026
[AGENT PLATFORM] v1.8.1 Release - US Region
Completed - The scheduled maintenance has been completed.
Apr 11, 13:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 11:30 IST
Scheduled - We will be deploying Agent Platform v1.8.1 in US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 11, 05:03 IST
XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- US Region
Completed - The scheduled maintenance has been completed.
Apr 11, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 10:30 IST
Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 12:01 IST
Apr 10, 2026

No incidents reported.

Apr 9, 2026
XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - UAE Region
Completed - The scheduled maintenance has been completed.
Apr 9, 13:15 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:15 IST
Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 9, 10:09 IST
XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - UAE Region
Completed - The scheduled maintenance has been completed.
Apr 9, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:00 IST
Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 8, 17:00 IST
Apr 8, 2026
XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - UAE Region
Completed - Closing the maintenance window due to the mentioned reasons.
Apr 8, 09:54 IST
Update - Dear UAE region users: Unfortunately, due to unforeseen issues during the deployment preparations, we are unable to proceed further with the scheduled deployment today. We will be deploying v10.24.0/ v11.23.0 tomorrow, 09-Apr-2026 7:00AM IST.

We apologise for any inconveniences caused.
Apr 8, 09:53 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 07:00 IST
Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 6, 20:34 IST
Apr 7, 2026
Degraded Performance with the XO 11 Platform on the DE Instance
Resolved - Dear Users,

We observed degraded performance on the XO 11 platform in the DE instance between 08:35 PM IST and 08:45 PM IST.
The issue has been identified and resolved.

We sincerely apologize for any inconvenience caused.
Our team will continue to closely monitor the system to ensure continued stability.
Apr 7, 21:12 IST
Intermittent Issues Observed on XO 11 Platform – India Instance
Resolved - Dear Users,

We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST.

There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time.

The issue has been identified and resolved. We sincerely apologize for any inconvenience caused.

Our team will continue to closely monitor the system to ensure stability.
Apr 7, 19:18 IST
[Agent Platform] Critical Hotfix - US v1.8.0 [07-APR-2026]
Completed - The scheduled maintenance has been completed.
Apr 7, 15:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 13:34 IST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 7, 13:33 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 13:30 IST
Scheduled - We will be deploying a targeted hotfix in the US region. This HF is an enhancement to an existing feature.

During the deployment window, services are expected to remain available, though some users may notice brief, intermittent disruptions. Our teams will be actively monitoring the rollout to ensure a smooth completion.
Apr 7, 13:06 IST
SearchAI -11.23.0 Critical Hotfix in US Region - 07-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 7, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 10:30 IST
Scheduled - We are applying an urgent Hotfix on SearchAI v11.23.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 6, 22:44 IST
XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - EU Region
Completed - The scheduled maintenance has been completed.
Apr 7, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:00 IST
Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 6, 20:33 IST
Apr 6, 2026
JP Region UXO/XO11 Outage
Resolved - This incident has been resolved. We will continue to monitor the system’s stability.
Apr 6, 12:29 IST
Update - We are continuing to monitor the system’s stability and validations are currently in progress.
Apr 6, 12:17 IST
Monitoring - The XO11 platform in the JP region now appears to be stable. However, customers using the Agentic Platform may continue to experience issues.

Our team is actively investigating and working to address the remaining impact, while we continue to closely monitor the status of the XO11 platform.

We appreciate your patience and will share further updates as more information becomes available
Apr 6, 09:20 IST
Update - We are continuing to investigate this issue.
Apr 6, 09:14 IST
Update - We would like to inform you that an outage has been reported impacting UXO/XO11 in the JP region. Our team is actively investigating the issue and working to restore services at the earliest.

We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.
Apr 6, 08:13 IST
Investigating - We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.
Apr 6, 07:51 IST
AI4S (XO-11) -11.23.0 Critical Hotfix in DE Region - 06-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 6, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 07:00 IST
Scheduled - We are applying an urgent Hotfix on XO v11.23.0 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 5, 22:58 IST
Apr 5, 2026
XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0 - IND Region
Completed - The scheduled maintenance has been completed.
Apr 5, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 20:00 IST
Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Apr 4, 23:17 IST
Apr 4, 2026

No incidents reported.

Apr 3, 2026
AI4S (XO-11)/SearchAI -11.23.0 Critical Hotfix in US Region - 03-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 3, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO/SearchAI v11.23.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 2, 23:33 IST
AI4S (XO-11) -11.23.0 Critical Hotfix in DE Region - 03-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 3, 09:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 IST
Scheduled - We are applying an urgent Hotfix on XO v11.23.0 in the DE region at this time. We will be deploying a targeted fix to resolve a high-priority item within the analytics pipeline. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 2, 23:36 IST
Apr 2, 2026
AI4S (XO-11) -11.23.0 Critical Hotfix in US Region - 02-APR-2026
Completed - The scheduled maintenance has been completed.
Apr 2, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.23.0 in the US region at this time. We will be deploying a targeted fix to resolve a high-priority item within the analytics pipeline. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Apr 1, 22:54 IST
Security Advisory: Axios npm Supply Chain Incident (No Impact to Kore Services)
Resolved - Dear Users,

We would like to inform you about a recently reported supply chain security incident involving the Axios npm package.

As per available information, Axios versions 1.14.1 and 0.30.4 were briefly published around March 30–31, 2026. These versions did not follow the standard release process (no corresponding GitHub release artifacts) and were subsequently removed from npm. It has been reported that these versions introduced a dependency on a potentially malicious package.

Kore has completed validation across our systems and can confirm that none of our applications use the affected Axios versions (1.14.1 or 0.30.4).

There is no impact to our products or services from this incident.

We will continue to monitor the situation and take appropriate actions if needed.

Thank you for your continued trust and support.
Apr 2, 11:35 IST
Apr 1, 2026

No incidents reported.

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