Investigating - We are currently observing increased latency for multiple services hosted in the Microsoft Azure West US 2 region.
This appears to be related to an ongoing Azure platform incident: https://azure.status.microsoft/en-gb/status.
Our teams are actively monitoring the situation.
At this time, we would like to clarify that there is no service degradation from the Kore application perspective, and the impact is due to external infrastructure factors.
We will continue to monitor the situation and keep this page updated.
May 29, 2026 - 20:59 IST
This appears to be related to an ongoing Azure platform incident: https://azure.status.microsoft/en-gb/status.
Our teams are actively monitoring the situation.
At this time, we would like to clarify that there is no service degradation from the Kore application perspective, and the impact is due to external infrastructure factors.
We will continue to monitor the situation and keep this page updated.
May 29, 2026 - 20:59 IST
Region - USA
Degraded Performance
Bot Uptime
Degraded Performance
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region-Japan
Operational
Bot uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Europe (London)
Operational
Bot uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Europe (Frankfurt)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - APAC (Syndey)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - India
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Middle East (UAE)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administrator Application
Operational
SmartAssist - Europe (Frankfurt)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - USA
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - Japan
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - APAC (Syndey)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - India
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SearchAssist - USA
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Japan
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Europe (Frankfurt)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Middle East (UAE)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
Artemis - USA
Operational
Agents Studio
Operational
Agents Runtime
Operational
Workflows
Operational
Search AI
Operational
Insights
Operational
Evals
Operational
Agent Platform - USA
Operational
Agentic App
Operational
Tool
Operational
Model Studio
Operational
Prompt Studio
Operational
EvaluationStudio
Operational
Admin
Operational
Dataset
Operational
Search AI
Operational
Agent Platform - Europe (Frankfurt)
Operational
Agentic App
Operational
Tool
Operational
Model Studio
Operational
Prompt Studio
Operational
EvaluationStudio
Operational
Admin
Operational
Dataset
Operational
Search AI
Operational
Agent Platform - Japan
Operational
Agentic Apps
Operational
Tool
Operational
Model Studio
Operational
Prompt Studio
Operational
EvaluationStudio
Operational
Admin
Operational
Dataset
Operational
Search AI
Operational
AI for Process (AI4P) - USA
Operational
Workflows Runtime
Operational
AI for Process Builder
Operational
Trigger Health
Operational
AI for Work - USA
Operational
AI for Work - USA
Operational
AI For Retail
Operational
AI for Retail
Operational
Bot Channels - In all Regions
Operational
Facebook Workplace
Operational
Email
Operational
SMS (Twilio)
Operational
Microsoft for Teams
Operational
Skype for Business
Operational
RTM Channel for WebSDK/Mobile SDK
Operational
Slack
Operational
Third-party services we use
Operational
AWS ec2-us-east-1
Operational
AWS ec2-ap-northeast-1
Operational
AWS ec2-eu-west-2
Operational
AWS s3-us-standard
Operational
Twilio Outgoing SMS
Operational
Google Apps Maps
Operational
Google Apps Realtime API
Operational
Microsoft Azure ASR/TTS
Operational
Google ASR/TTS
Operational
Amivoice ASR
Operational
AWS Polly TTS
Operational
Microsoft Bot Framework
Operational
Zendesk
Operational
OpenAI
Operational
Kore.ai Support Portal
Operational
Deepgram
Operational
Kore.ai Community Portal
Operational
Genesys
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - US Region May 30, 2026 10:30-13:30 IST
The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 12:21 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 12:21 IST
[AGENT PLATFORM] v1.8.4 Release - US Region May 30, 2026 10:30-13:30 IST
We will be deploying Agent Platform v1.8.4 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 29, 2026 - 18:22 IST
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 29, 2026 - 18:22 IST
XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - IND Region May 31, 2026 20:00-23:00 IST
The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 12:23 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 12:23 IST
XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - DE Region Jun 1, 2026 07:00-10:00 IST
The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 12:57 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 12:57 IST
[AGENT PLATFORM] v1.8.4 Release - DE Region Jun 1, 2026 08:00-11:00 IST
We will be deploying Agent Platform v1.8.4 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 29, 2026 - 18:25 IST
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 29, 2026 - 18:25 IST
XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - AU Region Jun 1, 2026 19:00-22:00 IST
The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 12:59 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 12:59 IST
XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - EU Region Jun 2, 2026 07:00-10:00 IST
The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 13:02 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 13:02 IST
[AGENT PLATFORM] v1.8.4 Release - JP Region Jun 2, 2026 18:00-21:00 IST
We will be deploying Agent Platform v1.8.4 in the JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 29, 2026 - 18:30 IST
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 29, 2026 - 18:30 IST
XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - JP Region Jun 2, 2026 19:00-22:00 IST
The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 13:03 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 13:03 IST
XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - UAE Region Jun 3, 2026 07:00-10:00 IST
The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 13:05 IST
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on May 26, 2026 - 13:05 IST