All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - Europe (London) Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - Europe (Frankfurt) Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - Middle East (UAE) Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administrator Application Operational
Region - KSA Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - India Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Analytics Operational
Region - Singapore Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region-Japan Operational
Bot uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
Region - APAC (Syndey) Operational
Bot Uptime Operational
APIs Operational
Bot Builder Operational
Bot Administration Application Operational
SmartAssist - USA Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - Europe ( London) Operational
SmartAssist - Europe ( London) Operational
SmartAssist - Europe (Frankfurt) Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - India Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - Japan Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SmartAssist - APAC (Syndey) Operational
Nuance Operational
Kore IVR Operational
Kore Agent Desktop Operational
SearchAssist - USA Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - Europe (Frankfurt) Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - Middle East (UAE) Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - Japan Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
SearchAssist - APAC ( Sydney) Operational
Web Crawler Operational
Application Service Operational
Search Service Operational
Artemis - USA Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - EU Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - DE Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - UAE Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - IND Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - JP Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - AU Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Artemis - SG Operational
Agents Studio Operational
Agents Runtime Operational
Workflows Operational
Search AI Operational
Insights Operational
Evals Operational
Agent Platform - USA Operational
Agentic App Operational
Tool Operational
Model Studio Operational
Prompt Studio Operational
EvaluationStudio Operational
Admin Operational
Dataset Operational
Search AI Operational
Agent Platform - Europe (Frankfurt) Operational
Agentic App Operational
Tool Operational
Model Studio Operational
Prompt Studio Operational
EvaluationStudio Operational
Admin Operational
Dataset Operational
Search AI Operational
Agent Platform - Japan Operational
Agentic Apps Operational
Tool Operational
Model Studio Operational
Prompt Studio Operational
EvaluationStudio Operational
Admin Operational
Dataset Operational
Search AI Operational
AI for Process (AI4P) - USA Operational
Workflows Runtime Operational
AI for Process Builder Operational
Trigger Health Operational
AI for Work - USA Operational
AI for Work - USA Operational
AI For Retail Operational
AI for Retail Operational
Bot Channels - In all Regions Operational
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
Slack Operational
Third-party services we use Operational
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
Google ASR/TTS Operational
Amivoice ASR Operational
AWS Polly TTS Operational
Microsoft Bot Framework Operational
Zendesk Operational
OpenAI Operational
Kore.ai Support Portal Operational
Deepgram Operational
Kore.ai Community Portal Operational
Genesys Operational
Region - US Central Operational
Bot Builder Operational
Bot uptime Operational
Bot Administration Application Operational
Kore IVR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - DE Region Sep 16, 2026 07:00-10:00 IST

The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 08, 2026 - 13:12 IST

DE REGION: [ARTEMIS v1.6.3] Agent Platform v2 Production Patch: 16-SEP-2026 Sep 16, 2026 07:00-09:00 IST

This is to inform our ARTEMIS users that we will be deploying v1.6.3 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 15, 2026 - 19:31 IST

[AGENT PLATFORM] v1.8.10 Release - DE Region Sep 16, 2026 08:00-10:00 IST

We will be deploying Agent Platform v1.8.10 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Sep 11, 2026 - 19:36 IST

Sep 16, 2026

No incidents reported today.

Sep 15, 2026

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - JP Region
Completed - The scheduled maintenance has been completed.
Sep 15, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:14 IST
[AGENT PLATFORM] v1.8.10 Release - JP Region
Completed - The scheduled maintenance has been completed.
Sep 15, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 IST
Scheduled - We will be deploying Agent Platform v1.8.10 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 19:37 IST
Partial Outage – EU Instance
Resolved - This incident has been resolved.
Sep 15, 16:58 IST
Monitoring - Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
Sep 15, 16:40 IST
Investigating - **Partial Outage – EU Instance**

We are aware of an ongoing incident affecting outbound calls on the EU instance. The issue is currently limited to a specific set of IP addresses.

Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
Sep 15, 16:16 IST
XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - EU Region
Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:14 IST

Sep 14, 2026

US REGION: [ARTEMIS v1.6.3] Agent Platform v2 Production Patch: 14-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.3 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 14, 06:46 IST

Sep 13, 2026

XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - IND Region
Completed - The scheduled maintenance has been completed.
Sep 13, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:00 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:11 IST
XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - US Central Region
Completed - The scheduled maintenance has been completed.
Sep 13, 18:30 IST
Update - We would like to inform you that some issues are being reported during the switchover of the US AZ region. Our DevOps team is actively working to resolve them and requires an additional two hours to complete the process.

As this is a blue-green deployment, current live traffic will not be impacted, and existing services will continue to operate normally throughout this period.

To ensure a smooth and reliable rollout, we are extending the deployment window while these issues are addressed.

Revised Completion Window: 18:30 IST

We apologize for any inconvenience and appreciate your patience as we work to restore normal operations.

We will share further updates as the switchover progresses.
Sep 13, 16:19 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 13:30 IST
Update - We would like to inform you that the deployment planned for the US Central region, originally scheduled for this morning at 10:00 AM IST, has been delayed by three hours.

Validations are still in progress in our staging environment due to cross-team dependencies, and the required sign-off has not yet been obtained. To ensure a smooth and reliable rollout, we are holding the release until these validations are complete.

Revised Deployment Window: 1:00 PM IST

There is no expected impact to existing services during this period. We apologize for any inconvenience and appreciate your understanding as we prioritize quality and stability.
Sep 13, 09:36 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:16 IST

Sep 12, 2026

UK REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 12, 19:56 IST
SG REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 21:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:15 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 12, 20:10 IST
JP REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:57 IST
IND REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 20:01 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.US REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 11-SEP-2026
Sep 11, 22:58 IST
XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - US Region
Completed - The scheduled maintenance has been completed.
Sep 12, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:30 IST
Scheduled - The Release for XO (10.29.1/11.28.1) /XO Contact Center (v3.28.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.1 / v11.28.1 and XOCCAI v3.28.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 13:10 IST
[AGENT PLATFORM] v1.8.10 Release - US Region
Completed - The scheduled maintenance has been completed.
Sep 12, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:30 IST
Scheduled - We will be deploying Agent Platform v1.8.10 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 19:34 IST
DE REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 09:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:30 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:54 IST
EU REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 09:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:30 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:53 IST
UAE REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 12, 09:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:30 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:55 IST

Sep 11, 2026

US REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 11-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 11, 23:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:30 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.2 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 22:27 IST
JP REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 11-SEP-2026
Completed - Cancelled!
Sep 11, 18:05 IST
Update - Cancelling the schedule as we will be deploying v1.6.2 shortly - we will notify here when v1.6.2 is scheduled for deployment.

Apologies for the confusion created.
Sep 11, 18:05 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 11, 12:40 IST

Sep 10, 2026

DE REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 10, 23:59 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 21:58 IST
IND REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 10, 23:59 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:59 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 21:58 IST
UAE REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 10, 23:58 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:58 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in this PROD region during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 21:57 IST
[ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 10-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 10, 20:40 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:40 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.1 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 10, 19:39 IST

Sep 9, 2026

No incidents reported.

Sep 8, 2026

[ARTEMIS v1.6.0] Agent Platform v2 Production Deployment - 08-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 8, 19:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 17:00 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.6.0 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 8, 16:34 IST

Sep 7, 2026

[AGENT PLATFORM] Hot fix upon v1.8.9 Release - US Region
Completed - The scheduled maintenance has been completed.
Sep 7, 18:12 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 17:12 IST
Scheduled - We will be deploying Agent Platform v1.8.9 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 7, 17:11 IST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

XO v10.29.0 & AI For Service v11.28.0 Critical Hotfix in the DE Region - 04-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 4, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:30 IST
Scheduled - We will be deploying a hotfix to the DE region to resolve an issue affecting email-channel responses and to improve voice-bot speech recognition accuracy.

No action is required on your part, and no disruption is expected. We'll confirm here once the deployment is complete.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 3, 22:14 IST

Sep 3, 2026

OpenAI (Third-party) incident notification: Possible impact on Kore apps
Resolved - This is to keep the Kore users updated that an incident at OpenAI may have impacted your operations on Kore apps. This incident reportedly caused degraded performance of several Codex and OpenAI components.
As notified by OpenAI, incident started at Sep 3, 2026, 10:43 AM EST and was resolved around Sep 3, 2026, 12:55 PM EST.

For further details, please see https://status.openai.com/incidents/01M1KWEDH417T2CF44YYHZDFCR
Sep 3, 22:30 IST
AI4S (XO-11) -11.28.0 Critical Hotfix in the US Region - 03-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 3, 15:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.28.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Reusing proactive mode for state maintenance in Linked Services > Agentic Configurations is blocking the "end of conversation" event from reaching the agentic system. This functionality was originally released specifically for buyers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 3, 14:22 IST

Sep 2, 2026

[ARTEMIS v1.5.3] Agent Platform v2 PROD Hotfix Deployment - 02-SEP-2026
Completed - The scheduled maintenance has been completed.
Sep 2, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:01 IST
Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.5.3 in our PROD during this time.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 2, 08:51 IST
XO Platform Release (10.29.0/11.28.0) /XO Contact Center (v3.28.0) - UAE Region
Completed - The scheduled maintenance has been completed.
Sep 2, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 07:00 IST
Scheduled - The Release for XO (10.29.0/11.28.0) /XO Contact Center (v3.28.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.29.0 / v11.28.0 and XOCCAI v3.28.0 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 24, 13:33 IST
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