All Systems Operational
Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
99.99 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.99 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
99.98 % uptime
Today
Bot Uptime Operational
90 days ago
99.98 % uptime
Today
APIs Operational
90 days ago
99.98 % uptime
Today
Bot Builder Operational
90 days ago
99.98 % uptime
Today
Bot Administration Application Operational
90 days ago
99.98 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.98 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
99.96 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
99.97 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 (Japan Region) Oct 25, 2024 18:00-21:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Oct 17, 2024 - 21:46 IST
XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 - APAC - Sydney Region Oct 26, 2024 20:00-23:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Oct 17, 2024 - 21:49 IST
XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 (India Region) Oct 27, 2024 20:00-23:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Oct 17, 2024 - 21:51 IST
Past Incidents
Oct 22, 2024
XO Platform Patch Release (10.7.1/11.6.1) (London Region)
Completed - The scheduled maintenance has been completed.
Oct 22, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 10:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for XO Platform.Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Oct 17, 21:43 IST
XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 -Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Oct 22, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Oct 17, 21:41 IST
Oct 21, 2024
XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 (US Region)
Completed - The scheduled maintenance has been completed.
Oct 21, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 10:00 IST
Update - Please note the change in the schedule of patch deployment. The new date and time is Oct 21, 2024, 10:00 to 13:00 IST (00:30 EST to 03:30 EST).
Oct 19, 01:07 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 21:36 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Oct 17, 21:34 IST
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Degraded Performance with the XO Platform on the DE Instance
Resolved - This incident has been resolved.
Oct 18, 14:41 IST
Investigating - We are currently investigating the issue.
Oct 18, 14:19 IST
Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Scheduled patch release R2.3.0 for SearchAssist - (Japan Region)
Completed - The scheduled maintenance has been completed.
Oct 9, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Oct 9, 00:08 IST
Scheduled patch release R2.3.0 for SearchAssist - (Frankfurt Region)
Completed - The scheduled maintenance has been completed.
Oct 9, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Oct 9, 00:06 IST
Oct 8, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage