Investigating issues with XO Platform on US Region

Incident Report for Kore.ai Inc

Resolved

Status Update: No Service Impact

There is no outage or impact to end customers, bots, or applications. All platforms remain fully operational and services are functioning as expected.The alert was triggered due to a technical glitch with the monitoring server and does not indicate an actual service disruption.

As there is no outage or customer impact, this alert is being closed.

Posted Nov 07, 2026 - 10:33 IST

Investigating

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Posted Nov 07, 2026 - 10:12 IST

This incident affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application).