Investigating issues with XO Platform on US Region

Incident Report for Kore.ai Inc

Resolved

The incident has been resolved.
We will continue to monitor the system’s behavior to ensure ongoing stability.

Posted Aug 28, 2026 - 13:17 IST

Identified

The issue has been identified, and we are actively working to mitigate it.

Posted Aug 28, 2026 - 13:10 IST

Update

We are continuing to investigate the issue.

Posted Aug 28, 2026 - 12:55 IST

Investigating

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Posted Aug 28, 2026 - 12:52 IST

This incident affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application).