Investigating issues with XO Platform on US Region

Incident Report for Kore.ai Inc

Resolved

This is incident is resolved.

Posted Dec 13, 2024 - 12:43 IST

Update

This incident is a duplicate, triggered due to the ongoing maintenance activity. The team is actively working on the maintenance and will provide confirmation once the activity is complete.

Posted Dec 13, 2024 - 12:09 IST

Investigating

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Posted Dec 13, 2024 - 11:56 IST

This incident affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).