Intermittent Issues Observed on XO 11 Platform – India Instance

Incident Report for Kore.ai Inc

Resolved

Dear Users,

We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST.

There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time.

The issue has been identified and resolved. We sincerely apologize for any inconvenience caused.

Our team will continue to closely monitor the system to ensure stability.

Posted Apr 07, 2026 - 19:18 IST

This incident affected: Region - India (Bot Uptime, Bot Builder).