Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 08, 2026 - 07:00 IST
Scheduled
We are applying an urgent Hotfix on XO 11.27.0 in the UAE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.
We are currently addressing an issue Mashreq's LLM and Azure Key Vault traffic has to go through new VPN-based API gateway endpoints, and some of them use private/self-signed TLS certificates. This change adds a CA certificate for each gateway host, so HTTPS certificates are still checked properly.
Impacted Areas: KeyServer/lib/utils/keyVaultGatewayMapper.js (BYOK). The gateway token fetch and the wrap/unwrap/getKey/getKeyVersions calls now use a CA-trusted HTTPS agent, set by the ca field in config.request.kstore (falls back to default; unchanged if no CA is set). Applies to Mashreq XO11, UAT first. there will be no downtime due to this deployment.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Oct 08, 2026 - 05:28 IST
This scheduled maintenance affected: Region - Middle East (UAE) (Bot Uptime, APIs, Bot Builder, Bot Administrator Application).