We will be deploying an urgent Hotfix in the DE region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
What's the change? A new configuration option is being made available in Contact Center AI translation settings: the Pre-Processor Script capability. This lets you define a script that runs on the input before it's sent to the translation engine. The same capability already exists in Automation translation - now extended to Contact Center AI.
Impacted Areas:
- This is an additive, opt-in change. If you don't configure a pre-processor script, translation behavior stays exactly as it is today and fully backward compatible.
- The change is scoped to just the Contact Center AI translation configuration itself. No other modules are touched.
- No action is required from customers who don't intend to use it.
- Existing configured translations continue to run unchanged.
Posted Sep 20, 2026 - 23:09 IST
This scheduled maintenance affects: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).