Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 11, 2025 - 10:00 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Aug 01, 2025 - 18:00 IST
Scheduled
The Aug Mid - Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform. ------- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ------ During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Aug 01, 2025 - 17:59 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).