Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 22, 2026 - 13:15 IST
Scheduled
We are applying an urgent Hotfix on XO Platform Release (10.30.1/11.29.1) /XO Contact Center (v3.29.1) - the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.
Auto Acceptance reverting to Manual mode (XO10)
An issue was identified where Auto Acceptance, once configured, was not taking effect — incoming requests were being processed in Manual Acceptance mode, and previously saved configuration settings were not displaying correctly when the configuration page was revisited. This has been fixed. Auto Acceptance now applies correctly when enabled, and saved settings persist and display as expected.
Impact areas / what to know
This is a corrective and restore intended behavior; no configuration changes are required on your side. If you previously configured Auto Acceptance and worked around the issue manually, you may wish to re-verify your settings display correctly after this release. No other modules are affected.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Oct 22, 2026 - 12:54 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application), SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop), and SearchAssist - USA (Web Crawler, Application Service, Search Service).