Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 03, 2026 - 14:30 IST
Scheduled
We are applying an urgent Hotfix on XO v11.28.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.
Reusing proactive mode for state maintenance in Linked Services > Agentic Configurations is blocking the "end of conversation" event from reaching the agentic system. This functionality was originally released specifically for buyers.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Sep 03, 2026 - 14:22 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).