Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 07, 2025 - 21:00 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Mar 06, 2025 - 17:46 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Feb 26, 2025 - 19:26 IST
Scheduled
[UPDATE] Due to unforeseen circumstances, we had to push the release by a day - we will henceforth deploy this February sprint at this time instead of 06-MAR-2025 9:00PM IST
February Sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Feb 26, 2025 - 19:26 IST
This scheduled maintenance affected: Region - APAC (Syndey) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - APAC (Syndey) (Nuance, Kore IVR, Kore Agent Desktop).