Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 01, 2026 - 01:50 IST
Scheduled
We are executing an immediate rollback of the recent deployment due to a critical routing/gateway incompatibility issue in the APISIX layer. The new release causes the API gateway to drop legitimate user requests with HTTP 502 Bad Gateway errors on critical routing and Single Sign-On (SSO) and other re-direct endpoints . Rolling back to the previous stable release will instantly restore platform stability while the root cause is addressed in a non-production environment.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted Jun 01, 2026 - 01:47 IST
This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).