XO-11 Search (11.29.1) Critical Hotfix in the US Region - 23-OCT-2026

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.
Posted Oct 23, 2026 - 12:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 23, 2026 - 10:00 IST

Scheduled

We are applying the XO-11 Search (11.29.1) Critical Hotfix - the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Issue Addressed:
Extends the Invision Community connector in SearchAssist to index Articles (/cms/records/{database_id}) and Exchanges / Downloads (/downloads/files), in addition to existing Forums.
Supports BU-specific configuration (enabled only for required BUs).


Impact Areas:
Invision Community Connector
Data Ingestion & Indexing
BU Configuration
Regression Scope

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Oct 23, 2026 - 07:49 IST
This scheduled maintenance affected: SearchAssist - USA (Web Crawler, Application Service, Search Service).