Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 26, 2026 - 18:00 IST
Update
OpenAI recently introduced changes to the realtime API payload format and realtime endpoint URL, which impacted customers using OpenAI Realtime Voice capabilities within the Agentic Platform. As part of this Hot Fix (HF), we have implemented the required compatibility updates across both: Agentic Platform Voice Gateway (VG)
All impacted realtime voice flows have been updated and validated to ensure stability and backward compatibility
Posted May 26, 2026 - 10:59 IST
Scheduled
We are applying an urgent Hotfix on XO v11.24.1 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted May 26, 2026 - 10:45 IST
This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).