Critical Hot Fix to IND region - 16-OCT-2025

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Oct 16, 2025 - 23:15 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 16, 2025 - 21:15 IST

Scheduled

A critical Hotfix upon XO-10.19.0/11.18.0 and XOCC 3.18.0 will be deployed in the IND region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Oct 16, 2025 - 21:13 IST

This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).