XO Platform Hotfix to resolve critical issue Europe - Frankfurt Region

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.
Posted Mar 10, 2025 - 17:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 10, 2025 - 14:00 IST

Scheduled

A critical HF is being deployed in this region during this time. The Hotfix contains NLP Ambiguity Issues with Few-Shot Model for XO Platform.

Our customers and users on this region will NOT face issues as such - but, during the maintenance schedule in case you observe sporadic issues, please refer to the below guidance @ https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted Mar 10, 2025 - 13:48 IST
This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).
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