AI4S (XO-11) -11.23.0 Critical Hotfix in US Region - 30-MAR-2026 - Cancelled

Scheduled Maintenance Report for Kore.ai Inc

Update

This Activity has been cancelled.

Posted Mar 30, 2026 - 23:30 IST

Completed

The scheduled maintenance has been completed.

Posted Mar 30, 2026 - 23:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 30, 2026 - 20:30 IST

Update

We will be undergoing scheduled maintenance during this time.

Posted Mar 30, 2026 - 19:34 IST

Scheduled

We are applying an urgent Hotfix on XO v11.23.0 in the US region at this time. We will be deploying a targeted fix to resolve a high-priority item within the analytics pipeline. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Mar 30, 2026 - 18:34 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).