[v11.21.1 HF] Urgent fix - XO11 - US Region [03-FEB-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Feb 03, 2026 - 13:30 IST

Update

Hi All, We are likely extending the AI4S HF maintenance window by 1 hour to complete remaining deployment activities. No change in expected impact.

Posted Feb 03, 2026 - 12:11 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 03, 2026 - 10:30 IST

Scheduled

We are applying an urgent Hotfix on XO v11.21.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Feb 03, 2026 - 10:06 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).