Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 31, 2026 - 13:00 IST
Update
We are in the final stages of the switchover and need additional time to complete the remaining steps. This extension is to ensure service stability. Services remain available during this period.
Posted Jan 31, 2026 - 11:49 IST
Update
Please be informed that the switchover window has been extended by a couple of hours to complete final validation activities. No change in expected impact.
The Release for XO (10.22.1/11.21.1) /XO Contact Center (v3.21.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can review the provisional updates by referring to the downloadable pre-release notes below: XO v10.22.1 / v11.21.1 and XOCCAI v3.21.1 Pre-Release Notes This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted Jan 28, 2026 - 14:52 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).