We will be undergoing scheduled maintenance during this time.
Posted Jul 22, 2026 - 14:31 IST
Update
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Posted Jul 22, 2026 - 14:30 IST
Update
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Posted Jul 22, 2026 - 14:15 IST
Scheduled
The Release for AI For Service (AI4S) v11.27.0 and XO (v10.28.0) /XO Contact Center (v3.27.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
We will share provisional pre-release notes shortly!
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Posted Jul 22, 2026 - 08:20 IST
This scheduled maintenance affects: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).