Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 20, 2026 - 20:00 IST
Scheduled
We have a scheduled hotfix upon v11.25.1 rolling out to performance on the SAVG recording server. This update includes:
>> To improve performance on the SAVG recording server side, we are introducing a cluster setup. Additionally, from the platform side, we have implemented recording stream and consumer scaling to enhance performance and support increased load.
No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Posted Jun 20, 2026 - 11:17 IST
This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).