XO Platform Patch Release (10.3.1/11.2.1)/XO Contact Center 3.2.1 (US Region)
Scheduled Maintenance Report for Kore.ai Inc
The scheduled maintenance has been completed.
Posted Jun 15, 2024 - 13:00 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 15, 2024 - 10:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
Posted Jun 10, 2024 - 15:30 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).