[v11.27.0 HF] Urgent fix - XO11 - US Region [31-JULY-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jul 31, 2026 - 12:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 31, 2026 - 10:30 IST

Update

We will be undergoing scheduled maintenance during this time.

Posted Jul 31, 2026 - 08:46 IST

Scheduled

We are deploying a hotfix on 11.27.0 for US Region to resolve an issue that could cause temporary interruptions in document processing during Jira attachment synchronization. This update improves handling of unsupported attachment types and prevents application stalls that could impact message processing and service stability. No action is required from users, and service is expected to remain available throughout the deployment.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Jul 31, 2026 - 08:40 IST