XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 (India Region)
Scheduled Maintenance Report for Kore.ai Inc
Completed
The scheduled maintenance has been completed.
Posted Nov 25, 2024 - 00:00 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 24, 2024 - 21:00 IST
Scheduled
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted Nov 13, 2024 - 16:18 IST
This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).