Hotfix in JP region - XO v10.19.0/ v3.18.0 [24-OCT-2025]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Oct 24, 2025 - 22:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 24, 2025 - 18:00 IST

Scheduled

UPDATE:
We are initiating the deployment from 20:00 hours IST

A critical Hotfix upon XO v10.19.0/ v11.18.0 will be deployed in the JP region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Oct 23, 2025 - 23:34 IST

This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).