Completed
The scheduled maintenance has been completed.
Posted Apr 23, 2026 - 13:30 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 23, 2026 - 11:00 IST
Scheduled
Our documentation site at https://docs.kore.ai/ will undergo scheduled maintenance on April 23, 2026, from 11:00 AM to 1:30 PM IST.
The site may be intermittently unavailable during this window. During this maintenance window you refer to our Community and Academy resources for information about our products.
We apologize for any inconvenience this may cause.
Posted Apr 22, 2026 - 23:23 IST
This scheduled maintenance affected: Third-party services we use (AWS ec2-us-east-1, AWS ec2-ap-northeast-1, AWS ec2-eu-west-2, AWS s3-us-standard, Twilio Outgoing SMS, Google Apps Maps, Google Apps Realtime API, Microsoft Azure ASR/TTS, Google ASR/TTS, Amivoice ASR, AWS Polly TTS, Microsoft Bot Framework, Zendesk, OpenAI, Kore.ai Support Portal, Deepgram, Kore.ai Community Portal, Genesys), Bot Channels - In all Regions (Facebook Workplace, Email, SMS (Twilio), Microsoft for Teams, Skype for Business, RTM Channel for WebSDK/Mobile SDK, Slack), Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application), Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application), Region - Europe (London) (Bot uptime, APIs, Bot Builder, Bot Administration Application), SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop), SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop), Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application), Region - APAC (Syndey) (Bot Uptime, APIs, Bot Builder, Bot Administration Application), SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop), SmartAssist - APAC (Syndey) (Nuance, Kore IVR, Kore Agent Desktop), SearchAssist - USA (Web Crawler, Application Service, Search Service), SearchAssist - Japan (Web Crawler, Application Service, Search Service), SearchAssist - Europe (Frankfurt) (Web Crawler, Application Service, Search Service), Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application), SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop), Region - Middle East (UAE) (Bot Uptime, APIs, Bot Builder, Bot Administrator Application), SearchAssist - Middle East (UAE) (Web Crawler, Application Service, Search Service), SmartAssist - Europe ( London) (SmartAssist - Europe ( London)), Agent Platform - USA (Agentic App, Tool, Model Studio, Prompt Studio, EvaluationStudio, Admin, Dataset, Search AI), Agent Platform - Europe (Frankfurt) (Agentic App, Tool, Model Studio, Prompt Studio, EvaluationStudio, Admin, Dataset, Search AI), AI for Process (AI4P) - USA (Workflows Runtime, AI for Process Builder, Trigger Health), AI For Retail (AI for Retail), and Agent Platform - Japan (Agentic Apps, Tool, Model Studio, Prompt Studio, EvaluationStudio, Admin, Dataset, Search AI).