XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - DE Region

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jun 03, 2026 - 11:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 03, 2026 - 08:00 IST

Scheduled

Following the earlier rollback in the DE region, our team has identified the root cause and prepared the fix. We're now ready to proceed and have scheduled a new deployment window for Wednesday, June 3rd 8:00AM IST.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Posted Jun 01, 2026 - 16:38 IST

This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).