Only Deepgram SaaS Customers would have been impacted. On-Premise solutions were not impacted.
Our team is actively monitoring the situation through the Deepgram status page. For real-time updates, please refer to: https://status.deepgram.com
Posted Oct 03, 2025 - 07:46 IST
Update
The issue has been mitigated after rerouting traffic to avoid upstream network provider failures. Networking errors may have occurred intermittently between 12:08 am UTC and 1:51 am UTC.
Posted Oct 03, 2025 - 07:36 IST
Monitoring
Current Update from Deepgram: The issue has been mitigated after rerouting traffic to avoid upstream network provider failures.
Posted Oct 03, 2025 - 07:17 IST
Investigating
Hello Users,
We have been informed that Deepgram is currently experiencing issues with its upstream network provider, impacting multiple US regions. This may cause disruptions to our voice services.
Our team is actively monitoring the situation through the Deepgram status page. For real-time updates, Please refer to: https://status.deepgram.com
Posted Oct 03, 2025 - 07:08 IST
This incident affected: SmartAssist - USA (Kore IVR).