Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Jun 03, 2026 - 20:42 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 03, 2026 - 18:00 IST
Update
The maintenance originally planned for the JP region on 2nd June has been rescheduled. The new window is Wednesday, June 3rd 6:00 PM IST.
No action is needed on your end. Thanks for your patience — we'll confirm once it's complete.
Please note that deployments for the JP region are taking longer than usual. Consequently, we are extending the deployment window to 90 minutes.
Posted Jun 01, 2026 - 16:24 IST
Scheduled
The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted May 26, 2026 - 13:03 IST
This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).