The services are now back online. Initially, the issue was identified as network-related. We are actively investigating the root cause internally. If any Japan-based customers using AudioCodes are still experiencing problems, please submit a ticket at https://support.kore.ai/.
Posted Aug 22, 2025 - 15:26 IST
Update
The services are now back online. Initially, the issue was identified as network-related. We are actively investigating the root cause internally. If any Japan-based customers using AudioCodes are still experiencing problems, please submit a ticket at https://support.kore.ai/.
Posted Aug 22, 2025 - 15:26 IST
Investigating
We are currently experiencing an issue impacting incoming calls for customers in Japan using AudioCodes exclusively.
Our team is actively investigating the matter and working to restore full service as quickly as possible. No other customers or regions are affected by this disruption. We apologize for any inconvenience and appreciate your patience while we resolve this issue. Please continue to monitor this page for real-time updates.
Posted Aug 22, 2025 - 15:06 IST
This incident affected: SmartAssist - Japan (Kore IVR).