XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) (US Region)

Scheduled for Apr 5, 10:00 - 13:00 IST

Update

We will be undergoing scheduled maintenance during this time.
Posted Mar 28, 2025 - 18:09 IST

Scheduled

March Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

We will be sharing the latest pre-release notes regarding the proposed bug fixes shortly.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Mar 28, 2025 - 18:08 IST
This scheduled maintenance affects: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).
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