We are deploying a hotfix upon v11.26.1 for JP region. We are releasing fixes for Case Management outbound-email recipient prefill prevents missed case creation during concurrent email processing. The impact is limited to JP-region Case Management email workflows, specifically regarding agent outbound replies and automated inbound-email case creation.
No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted Jul 20, 2026 - 12:12 IST
This scheduled maintenance affects: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).