AI4S (XO-11) -11.23.0 Critical Hotfix in DE Region - 03-APR-2026

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Apr 03, 2026 - 09:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 03, 2026 - 07:00 IST

Scheduled

We are applying an urgent Hotfix on XO v11.23.0 in the DE region at this time. We will be deploying a targeted fix to resolve a high-priority item within the analytics pipeline. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Apr 02, 2026 - 23:36 IST

This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).