Kore AI For Service v11.28.0 Urgent Hotfix deployment Notification - SG Region

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Sep 17, 2026 - 22:00 IST

Update

Below are the impacted Areas & component details for this HF.

Component - KoreServer

Component - Platform-ui

Component - KoreNLP

Stream / Layer, Primary Impacted Area(s), Key Functional Scope & Impact

Runtime (XO Platform)

• Dialog Engine / Events Framework
• Context Management (context.endOfTask)
• GenAI / LLM & External Integrations
• Developer Debug Logs

Propagates normalized HTTP status codes and error messages into context.endOfTask.failureSummary.error and debug logs across all task-failure trigger points (DialogGPT, AIAssist, LLM nodes, external webhooks/APIs).

Design Time / Analytics

• NLP Insights
• CSV Export Generation & Sanitization

Resolves column-shifting issues in NLP Insights CSV exports by ensuring comma-bearing utterances, intents, or FAQs are correctly escaped rather than split across columns (e.g. preventing Category shifting into User ID).

Runtime (Platform Support)

• Conversation Path Analysis Widget
• Session State / Metric Classification
• Voice Channel (KoreVG) Inactivity Handling

Ensures correct classification of call/chat sessions as Drop-off vs. Self-Service when sessions terminate due to caller inactivity or post-call disconnect.

Design Time / UI

• Environment & Content Variables
• Bot Builder Change Logs / Audit Trail

Redacts / masks secure environment variable values from plaintext display in audit and Change Logs upon create, edit, update, or import actions.

Design Time / Analytics

• Analytics & Conversation Dashboards
• Conversation History Transcripts
• Voice Gateway Response Display

Posted Sep 17, 2026 - 19:04 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 17, 2026 - 19:00 IST

Scheduled

We are applying an urgent Hotfix on Kore AI For Service v11.28.0 in SG region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

Posted Sep 17, 2026 - 17:27 IST

This scheduled maintenance affected: Region - Singapore (Bot uptime, APIs, Bot Builder, Bot Administration Application).