The switchover process is continuing as planned and requires additional time to complete final validation steps. The maintenance window has been extended by approximately one more hour to ensure a stable and controlled completion.
Services remain operational and are being closely monitored.
Posted Mar 03, 2026 - 20:21 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 03, 2026 - 18:00 IST
Scheduled
The Release for XO (10.23.0/11.22.0) /XO Contact Center (v3.22.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below: XO v10.23.0 / v11.22.0 and XOCCAI v3.22.0 Pre-Release Notes This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. Enhancements from Search will be updated shortly. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted Feb 26, 2026 - 15:08 IST
This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).