Critical Infrastructure Maintenance Activity - DE Region [02/09/2025]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.
Posted Sep 02, 2025 - 07:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 02, 2025 - 06:00 IST

Update

We will be undergoing scheduled maintenance during this time.
Posted Sep 01, 2025 - 23:16 IST

Scheduled

We are planning to increase the Redis memory in the Kore-XO-DE-Prod environment to ensure it can handle growing usage and maintain smooth performance. This upgrade, driven by higher capacity demands and usage patterns, will align the DE productions requirements.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Sep 01, 2025 - 23:16 IST
This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).
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