We will be undergoing scheduled maintenance during this time.
Posted Jun 09, 2025 - 18:16 IST
Scheduled
June Mid-Month Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Jun 09, 2025 - 18:16 IST
This scheduled maintenance affects: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application), SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop), and SearchAssist - Europe (Frankfurt) (Web Crawler, Application Service, Search Service).