AI4S (XO-11) -11.28.0 Critical Hotfix in the KSA Region - 31-AUG-2026

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Aug 31, 2026 - 22:45 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 31, 2026 - 21:15 IST

Scheduled

We are applying an urgent Hotfix on XO v11.27.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Document training jobs recently experienced failures due to system processing timeouts. We have increased the timeout limits to resolve the issue, and all document training operations will now be fully restored.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Aug 31, 2026 - 20:51 IST

This scheduled maintenance affected: Region - KSA (Bot uptime, APIs, Bot Builder, Bot Administration Application).