AI4S (XO-11)/Search AI -11.24.1 Critical Hotfix in the US Region - 12-MAY-2026

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted May 12, 2026 - 12:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 12, 2026 - 10:30 IST

Scheduled

We are applying an urgent Hotfix on XO v11.24.1/Search AI in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted May 12, 2026 - 09:18 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).