Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 21, 2024 - 10:00 IST
Update
Please note the change in the schedule of patch deployment. The new date and time is Oct 21, 2024, 10:00 to 13:00 IST (00:30 EST to 03:30 EST).
Posted Oct 19, 2024 - 01:07 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Oct 17, 2024 - 21:36 IST
Scheduled
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes. During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance. https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted Oct 17, 2024 - 21:34 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).